Northernlightscarrental Reviews 10

I believe this company has deliberately scammed me, and I am seeking urgent action and accountability.

Upon returning the hired vehicle, they falsely claimed there was a scratch on the bumper and proceeded to charge my card £880. However, my partner cleaned the area they pointed to, revealing it was merely dirt. Despite this, they refused to admit their mistake and continued with the charge. When we protested, they refused to provide any photographic evidence of the alleged damage after the cleaning.

To make matters worse, they effectively held us hostage by refusing to take us to the airport—a service they were supposed to provide—unless we signed documents under duress. As a result, we missed our flight, causing additional financial loss of approximately £700 on top of the £880 they had already taken from me.

This entire ordeal has caused me significant distress, to the point that I have been unable to sleep and have had to seek medical advice. I feel as if I have been trapped in a nightmare, subjected to a blatant scam that, after researching online, I now realize has affected many others in a similar way.

Strong recommend against. The cars are very poor quality that I question if they are even roadworthy. This company charged my credit card twice without my permission, and then took several weeks to refund one of the charges. All they had to do was call me to sort out any issues but their first solution was to charge my card on file…. twice. It’s worth paying more to go with someone else. Be aware they also operate under the names Icerental4x4.

The experience with this car rental agency was disappointing in every way. The customer service was ineffective and rude, the car was dirty and poorly maintained, and the extra charges were exorbitant. Avoid this agency at all costs if you are looking for a pleasant, hassle-free rental experience.

To start the car was oke they offerd us a bigger car to help us we though that it was very nice of them but time will tell. So after some miles we discovered that the passengers seat head support didn't work well. This is not so bad we could live with this. After our second night the chair broke and the door handel broke off too. We called the head office and the only solution was that we needed to wait a day or fix the car our self. (We had a tight planning) so we tought 15 procent discount was okay but also rooftop tent was rusty and couldn't be closed well (this is dangerous to drive with) this we discovered 2 days in the vacation but okay. ( also the gave us sleeping backs with holes for a price of 55 euro's) the 3 day we had no gas in our canisters so the gave us half filled canisters we payed good money for the camping sets and they were broken or empty. In the second week the real problems came up. The rooftop tent was leaking and the cruise control didn't work all the time also the wipers dint work properly. The most annoying things was that the hole time the car needed a service maintenance at the garage. We thought this will be fixed at the company but the company didn't want to talk and where saying it was our fault. The were threatening to call the police and the set us out. Later when we where discussing we heard a another car of them trying to brake the didn't work properly with a family in it (3 lil kids) so the company sell cars that are not safe. In the end the gave us a lil discount and didn't wanted to help any further. In the end I can say that the car rental is Maby a good options for a day of two if you are with to! If you have a family etc. Than I recommend not to get a car here! If you still get a car here check everything correctly and don't be scared to speak up because the police wil not come to remove you even when they are threatening

I booked a car with CarWiz but Northern Lights Car Rental take care of my rental. Not reccomended: old cars with plenty of Km, one hour waiting time at the airport despite a phone call and final scam with 800 euro taken from the deductible for a exhaust damage due to age of the vehicle since we didn't have any trouble or damage during the rental (in addiction one hour lost). Fortunately autoeurope refund us the deductible without any problems.