Northern Parrots Reviews 

14,462
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,274 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, the smooth online ordering process, and the wide selection of quality parrot food, toys, and pet accessories available. People note that items consistently arrive securely well-packaged, while the friendly staff provides wonderful customer support and expert advice whenever needed. However, some reviewers were not happy with product quality, noting occasional damaged items, faulty equipment, or cheap materials upon arrival. A few consumers also mentioned frustrating delivery carrier choices, assembly difficulties, or occasional order complications that required extra attention to resolve.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting a wide selection of well-made toys, food,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the fast shipping speeds and... See more

Service

Users describe positive interactions with service, highlighting efficient communication, fast delivery times,... See more

Quality

Customers had positive experiences with quality, consistently praising the strong cages, well-made perches,... See more

Order

People report positive experiences with order, highlighting the quick delivery and straightforward process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service and very quick delivery, I would highly recommend Northern Parrots. Perches well made and fit perfectly, my yellow naped amazon has great fun and plenty of foot exercise with his natural... See more

Company replied

Rated 5 out of 5 stars

Absolutely great selection of parrot toys, food, treat, cages, stands and even parrot safe candles. Everything you need for every size of parrot and fast delivery. Never had a problem and I've baught... See more

Company replied

Rated 5 out of 5 stars

Love the products from this company, iv ordered vitamins, toys, avifood sprays and food and every item has been great quality. The toys are impressive as my blue and gold macaw loves a good chew and u... See more

Company replied

Rated 5 out of 5 stars

Always my first choice for my parrots feed. Northern Parrots regularly email me good deals on free postage and special offers/sales. I've always received my parrot supplies quick and and well pac... See more

Company replied


Company details

  1. Pet Store
  2. Bird Shop
  3. Pet Supply Store

Written by the company

We've been selling online for 25 years and are the preferred place to get Everything for your Parrot for thousands of happy customers. We've got the widest range of literally hundreds of safe, unique toys, all the major foods and supplements, quality cages, stands and accessories and much more.

Northern Parrots Details

Written by the company

Fast Delivery
Most orders are despatched the same day by Royal Mail or a Next Day courier
90 Day Guarantee - Free Returns
If you don't like anything you buy from us just return it within 90 days for a full refund.
Great Service
Call or email us with any queries... 0800 488 0345 info@northernparrots.com

90 Day Money Back Guarantee

Free Returns

Free Returns
If you're not completely happy with anything you buy from us simply return it for a full refund - we'll even pay the postage!

Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(14,462)

1,237 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived really quick

Arrived really quick. The item I ordered was good quality

July 16, 2026
Northern Parrots logo

Reply from Northern Parrots

Thank you for taking the time to write a review.

Rated 5 out of 5 stars

Great range of good value products

Great range of good value products. Excellent communication and fast delivery - my go-to company for pet supply purchases!

July 30, 2026
Unprompted review
Northern Parrots logo

Reply from Northern Parrots

Thanks Croz for taking the time to leave a review; we're pleased to hear it 👍😃

Rated 5 out of 5 stars

Recommended Highly.

Their website was easy to use, and postage was quick. I am now patiently trying to get my pet bird to transfer to this food, but after a week, she is no loger scaatching, or over preening, pulling out feather. Recommend highly.

July 13, 2026
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Reply from Northern Parrots

We look forward to providing you with a 5-star service the next time you need something Tracy.

Rated 5 out of 5 stars

Top of the shops

Northern Parrots remains our regular go-to for all our various parrots' needs, and it's rare that we can't obtain what we want. The promptness of dispatch and delivery is a big plus when stocks run low.

July 12, 2026
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Reply from Northern Parrots

We're pleased to hear Stephen how highly you rate our service!

Rated 5 out of 5 stars

Aa good selection.

Always a good selection of food for my bird, and reliable and punctual delivery.

July 6, 2026
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Reply from Northern Parrots

Thank you Gensberg for your review and your order!

Rated 4 out of 5 stars

I have shopped here for years.

I have shopped here for years.
Products great, quick postage.
My only complaint is so many things I used to buy are always out of stock now, so have to purchase elsewhere.

July 6, 2026
Northern Parrots logo

Reply from Northern Parrots

We're pleased to hear Rayanna how highly you rate our service!

Rated 5 out of 5 stars

Good supplier

All sorted a misunderstanding thank you

July 27, 2026
Unprompted review
Northern Parrots logo

Reply from Northern Parrots

Thank you for your feedback and taking the time to speak with our Customer service manager. We're sorry to hear you were disappointed. Our first-order discount is applied to the product total, and if the order value falls below the free delivery threshold after the discount is applied, a delivery charge may then be added. We understand this can be frustrating , we appreciate you bringing it to our attention. We'll certainly pass your feedback on as we always aim to be transparent about our offers.  We can confirm that the delivery charge of £3.99 has been refunded, please allow 3-5 days for it to show in your account. 
Kind regards

Rated 5 out of 5 stars

Excellent products

Excellent products. Speedy delivery. Spot on as normal.

July 12, 2026
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Reply from Northern Parrots

We're pleased to hear Anne your order arrived quickly.

Rated 5 out of 5 stars

I always Oder for my African grey from…

I always Oder for my African grey from northern parrots it’s great prices , easy to Oder & fast delivery so great services great products can’t go wrong

July 4, 2026
Northern Parrots logo

Reply from Northern Parrots

Thank you Angela for your review and your order

Rated 5 out of 5 stars

Great as always

Arrived quickly, well packaged, very good quality products, I shop from northern parrots for 15 years - great service and good choices. I recommend it to all parrot parents.

July 11, 2026
Northern Parrots logo

Reply from Northern Parrots

We look forward to providing you with a 5-star service the next time you need something Julija.

Rated 5 out of 5 stars

Awesome company

I have been using this company more years than I can remember for my African Grey parrot food and toys.
Always fast delivery and packaged well. More importantly Pye my parrot loves the food.

June 16, 2026
Northern Parrots logo

Reply from Northern Parrots

We look forward to providing you with a 5-star service the next time you need something Amanda.

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