Most useless leasing company
Most useless leasing company. We had a car delivered to my workplace on a trailer. When I picked it up this morning the front wheel was knocking so I had to drive 40 minutes to Northgate. They made me wait 2 hours until they finally gave me a new car. I drove back to work and our office told me they had a phone call to say Northgate made a mistake and I had to return the new car. So another 40 minutes driving. When I got there they made me wait another hour when they told us before that the 3rd car would be ready. In the end it was the same original car that had been repaired. I asked for a complaints form and they made me wait for that too. Then they wanted to fill in it themselves. I gave up and started driving home, half way home, the tyre pressure warning light came on, so I had to stop in a petrol station to fill up the tyre on the wheel they just repaired. Zero stars. USELESS! Update…..You can see by their standard reply that they do not take any complaints seriously. I have now been told to go back tomorrow to exchange the car yet again. Let’s see how long it takes this time!
Reply from Northgate España - Renting Mallorca
Hello Damian, we are very sorry for the delay, as this is not usual in our appointment service. We are aware of how important fast service is at our facilities, and we would like to discuss with you what happened.
We would like to know all the details of your experience through this link: https://experienciacliente.northgateplc.es/cx/cx.cap/ticketPlug.html
. We will contact you directly to analyze what happened and improve.
Regards.