I get great service from NW Pharmacyand if there is ever a delay, usually supply line shortages, they always communicate reasons and status promptly. And I save a ton of money
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Review summary
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North West Pharmacy make the whole process easy. a website that is user friendly. It's not like going to the neighborhood Pharmacy and getting your prescription next day, but the price makes up for... See more
Company replied
The staff is friendly. The medications are delivered in a timely manner, and always dispensed correctly. I need one medication that's BRAND and it's so much cheaper than any place else, by thousands a... See more
Company replied
We have used your services for several years and have never had a complaint! All of our prescriptions have been processed quickly and professionally! The cost savings is remarkable as compared to wha... See more
Company details
- Pharmacy
- Drug Store
- Online Pharmacy
- Online Prescription Medication Vendor
- Veterinary Pharmacy
- Wholesale Drugstore
About NorthWestPharmacy.com
Written by the company
Contact info
NorthWestPharmacy.com Call Center, Langley Mall (Canada Post), PO Box 56056, V3A 5N8 , Langley, British Columbia, Canada
- 1-866-539-5330
- CustomerService@NorthWestPharmacy.com
- www.northwestpharmacy.com
4.8
Excellent
15K reviews
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Easy to communicate with
Easy to communicate with. You don't get a robot when you call them. Prices are great, service is excellent.
April 15, 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Tom,
We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
The customer service is great
The customer service is great; I appreciate the time the pharmacist takes to explain things. I like tracking my order as well.
February 2, 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Susan,
Thank you for sharing your thoughts with us. We are glad we were able to serve you and look forward to doing so in the future.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
I ordered my prescription on March 19th…
I ordered my prescription on March 19th it's now April 20th and haven't received it yet I'm looking for a refund after using this service for years they have failed
April 20, 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Richard,
Thank you for being a loyal customer — we truly appreciate the many years you’ve trusted us with your prescriptions. We sincerely apologize for the delay you’re experiencing with this order.
While our standard delivery window is 8–18 business days, in rare cases circumstances outside our control can cause a shipment to arrive outside that timeframe. We understand how frustrating this is, and we share your concern.
We’ve tracked your package, and it arrived at a USPS facility in Barnegat, NJ today, which indicates it is moving through the final stages of delivery.
We want your experience to be commensurate with the high level of service you’ve always received from us, so a senior member of our team will be reaching out to you shortly.
The NorthWestPharmacy.com Team
Very difficult website to use
Very difficult website to use. I was asked to change password several times and never receive confirmation and using the new password dies not work.
March 19, 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Ka,
We apologize for any inconvenience you experienced with the website as this is not a typical customer experience. We want your experience to be commensurate with that of all our other extremely happy customers. It is certainly what you deserve.
We’ll contact you directly to assist and help get your account access sorted.
The NorthWestPharmacy.com Team
you did nothing wrong
you did nothing wrong, but your prices now exceed
local prices.
March 1, 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Teddy,
Thank you for your feedback. We’re glad to hear you were satisfied with our service, and we understand your concern about pricing. Local prices can occasionally be lower than ours, but in many cases we may still be able to help. We offer a Lowest Price Guarantee and may be able to beat a lower online price from a CIPA certified pharmacy. Please visit our legal Terms of Sale and Conditions for full details.
We appreciate the opportunity to serve you and are standing by to help. If you would ever like to place a price matching order, please call us to place your order with one of our Patient Care Specialists and request that they apply a price matching price.
The NorthWestPharmacy.com Team
Professionals
Always professional, patient & helpful!
Prescriptions done the right way!
March 25, 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Dale,
We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
Reply from NorthWestPharmacy.com
Dear Belinda,
We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
I have been ordering from Northwest…
I have been ordering from Northwest Pharmacy for 9 years. THey have been prompt and professional the entire time. I highly recommend their services.
April 15, 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Ralph,
We are grateful for your kind words. It was our pleasure to serve you as we anticipate the opportunity to do so in the future.
The NorthWestPharmacy.com Team
My Rx always comes in a timely fashion
My Rx always comes in a timely fashion, and I get updates about its status. Everyone I’ve had contact with has been wonderful.
March 24, 2026
Unprompted review
Reply from NorthWestPharmacy.com
We are happy to hear of your positive experience. We appreciate your business and are eager to be of service to you in the future.
The NorthWestPharmacy.com Team
Great communication
Great communication
Wonderful, compassionate staff
Great prices
April 1, 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Jason,
We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
Trustworthy & competitive pricing for pet & human meds
Competitive prices for pet meds-- inhalers for our asthmatic cat --- inspired us to try Northwest Pharmacy. Our experience has been outstanding in every way. We have been securing inhalers from Northwest for about 4 years & they inform us of any delays & provide accurate tracking. When I was concerned about whether the expiration date would be sufficient, for longer term use of a medication, they checked the date & called me before proceeding to place the order. That is outstanding service!
April 14, 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Paula,
We’re grateful for your feedback and appreciate you taking the time to share such kind words.
Thank you for your continued business — we’re glad to be part of your cat’s healthcare plan.
The NorthWestPharmacy.com Team
great experience every time
I’ve ordered from them multiple times for my cat’s asthma inhaler and they process and ship orders very quickly and the price is a fraction of what I’d pay in the U.S.
April 13, 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear JJ,
We are happy to hear of your positive experience. We appreciate your business and are eager to be of service to you in the future.
The NorthWestPharmacy.com Team
Your representative refused to refill…
Your representative refused to refill my prescription. I told her that I would go elsewhere to get it filled. I have had a good experience for about the last decade, and I might return but for the present, I am unhappy.
March 13, 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear John,
Thank you for sharing your feedback and for speaking with a senior member of our team. We were glad to clarify that the written prescription from 2025 no longer allowed refills, which is why a new prescription was required.
We appreciate you updating us on your insurance coverage and are glad to hear you’ve found a local option that works well for you.
We’re also grateful for the continued confidence you expressed in our service and look forward to assisting you again should your circumstances change.
The NorthWestPharmacy.com Team
Top-notch prices and customer service!
Northwest's prices are what prices should be here in the U.S.! Same for their great customer service. You can ALWAYS get someone on the phone - no talking to machines or leaving messages!
March 2, 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Rick,
Thank you for sharing your thoughts with us. We are glad we were able to serve you and look forward to doing so in the future.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
I’ve been using this pharmacy for years…
I’ve been using this pharmacy for years because I save about $400 yearly on my brand Synthroid medication. I have great insurance but this med which has been around for years is still on the formulary list keeping my copay high! I wish the USA would do the same for the American People! In the meantime I’m grateful for Northwest Pharmacy.
January 2, 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Anne,
Thank you for sharing your experience with us. We look forward to serving you in the future.
The NorthWestPharmacy.com
You won't find a better mail order pharmacy bar none
I've always had fast friendly efficient service in over the past 20 plus years. And they didn't even hike their prices when Trump slapped on all the tariffs. You can't ask for better service than that
April 12, 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Blaine,
Thank you for sharing your thoughts with us. We are glad we were able to serve you and look forward to doing so in the future.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
Still waiting for lost 0rder
March 18, 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Shelton,
We sincerely apologize for the delay in receiving your order and truly appreciate your patience. We’ve checked the tracking, and it shows that your package is currently out for delivery and should arrive shortly. We’ll continue to monitor the shipment and will resend the full tracking details in case you did not receive the tracking email.
The NorthWestPharmacy.com Team
shipping is getting better
March 3, 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Calvin,
Thank you for sharing your feedback with us. We are glad we were able to serve you and look forward to doing so in the future.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
Great prices, great service, great quality.
I get to speak with a real person. I can ask questions if I have any. Everything is explained so I know what to expect. The prices are outstanding. The service had been exemplary. I have referred to friends who have also been very happy.
October 15, 2025
Unprompted review
Reply from NorthWestPharmacy.com
Dear Judith,
Thank you for sharing your thoughts with us. We are glad we were able to serve you and look forward to doing so in the future.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
Northwest is the Gold Standard
Northwest is the Gold Standard for pharmacy services. I've been a customer for years and I've never been disappointed.
April 10, 2026
Unprompted review
Reply from NorthWestPharmacy.com
We are grateful for your feedback and appreciate you taking the time to leave such kind words.
The NorthWestPharmacy.com Team
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