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Norton Reviews 

88,606
•
TrustScore 4.5 out of 5

4.7

Software Company
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Review summary

Created with AI, based on recent reviews

Considering 27,599 reviews, reviewers overwhelmingly had a great experience with this company. Many loyal customers frequently highlight that the advanced security software is extremely dependable, successfully keeping their computers and personal electronic devices entirely safe from malicious online threats and dangerous viruses. Consumers also deeply appreciate the simple and highly intuitive platform design, making it wonderfully easy to navigate, clean up system junk files, and protect digital systems. Some reviewers were not happy with the persistent pop-ups promoting paid upgrades and additional coverage options throughout their daily use. A few consumers additionally mentioned experiencing significant difficulties when attempting to contact customer support or trying to secure helpful responses for technical problems.

What people talk about most

Product

Clients share positive opinions on product, highlighting reliable virus protection and ease of installation... See more

User experience

People report positive experiences with user experience, highlighting that the platform is easy to install,... See more

Service

Reviewers express great satisfaction and peace of mind, highlighting the dependable service, virus... See more

Quality

Consumers find quality to be exceptional, expressing strong satisfaction with dependable device protection.... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently noting that advisors are very helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Norton on all my internet compatible computers since 2004 on the recommendations of a computer salesman. Since then the rest of my family have used Norton on all the devices we own o... See more

Rated 5 out of 5 stars

Monitor my Email, Credit Bureau files, and send Emails to inform me of any action. They advised me to freeze my Credit Bureau files. This is very important to me since my SS No. Was compromised. Also... See more

Rated 5 out of 5 stars

Norton is a long term company with reliable protection that has works for years for me. I have been at the computer several hours on many sites each day for decades. Always has worked. No exception... See more

Rated 5 out of 5 stars

Norton has been a reliable source for keeping my system clean for several decades! Over the years, there have been a few glitches, probably because my computer is so old! Nothing to serious .

Company details

  1. Software Company
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  3. Computer Accessories Store

About Norton

Written by the company

Millions of people around the world trust Norton. Our passion is more than just offering protection for your devices, online privacy, identity, or everything all-in-one. It’s to empower you and your family to feel safer in your everyday digital life. We believe that when you worry less about the darkness of cybercrime, you can live on the bright side. So, we make protection for your digital life easy. Opt-in to Cyber Safety.

Norton is part of Gen™ - a global company with a family of consumer brands.

We love to hear to your feedback, all of it. Whether you have had a great experience or need a little extra help with an issue, we are here for you. We try to make it easy for you to connect with us through a variety of options including Norton.com/support (self-help articles), our virtual assistant Kate (24/7 availability) plus other options for reaching our team of Cyber Safety experts through chat and phone.

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4.7

Excellent

TrustScore 4.5 out of 5

89K reviews

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4.7

All reviews

(88,606)

33,006 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very good app

Very good app. The protection is complete. It doesn't interfere with normal phone use and doesn't use excessive resources.

October 1, 2026
Rated 5 out of 5 stars

Kathie65

Ken, customer service rep was very helpful, knowledgeable & professional. He resolved my issue was concern & quickness.

September 30, 2026

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