All went generally well. Was a little irritated when the day they said they would try to have the car ready came and went with no explanation and i ended up picking the car up exactly 1 week later. A... See more
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See what reviewers are saying
Exceptional service from all the staff, professional and friendly and very knowledgeable. Would highly recommend the service Department they are always faultless in sorting any problems. Thank you esp... See more
As someone who hadn't purchased a car for 15 years plus, Mark at NW Honda made the process clear, seamless and painless to navigate. There was no pushy sales of extra products, simply clear explanatio... See more
Company replied
We recently bought a beautiful lexus from your branch in Letchworth and was looked after by a wonderful sales executive caleed Katie. She made sure we understood every step of the sales process amd... See more
Company replied
Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
Norton Way, North, SG6 1BL, Hertfordshire, United Kingdom
- 01462559827
4.7
Excellent
697 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was happy with the service provided…
I was happy with the service provided by Michael George. He explained me many things that made bye the car
June 3, 2025
Reply from Norton Way Group - NW Honda
Good afternoon Rose Jafferji, thank you for the 5-stars and kind words! Happy we could help and we will pass on your compliments to Michael. We hope you are enjoying your new Jazz. All the best. NW Honda.
Honda Civic Sportline
I recently purchased a Honda Civic online and could not be happier with the experience. Michael, the sales agent, was an absolute pleasure to deal with- professional, friendly, and incredibly helpful throughout the entire process. Everything went smoothly, from the initial enquiry to the final delivery. Communication was clear and consistent, and I felt confident every step of the way.
I highly recommend both the vehicle and the service. The car is great👌and buying from an official Honda dealer adds extra peace of mind, especially with the included 12-month warranty and breakdown cover.
June 20, 2025
Unprompted review
Reply from Norton Way Group - NW Honda
Good afternoon Lee Davies, thank you for the 5-stars and very kind words! Happy we could help and we are pleased to hear that everything went smoothly from start to finish. We will pass on your compliments to Michael. We hope to welcome you back again soon. All the best. NW Honda
Safety from Honda and their staff.For this purchase I made an error in my…
For this purchase I made an error in my choice relating to the honda safety package however the sales staff Florence and Steve persevered through many difficulties to give me an acceptable alternative. I'm delighted with the car a CRV advantage and its very comprehensive safely package all due to the perseverance and tenacity of Steve and Florence. 5* doesn't go far enough to rate them.
May 29, 2025
Reply from Norton Way Group - NW Honda
Good afternoon Steve, thank you for the 5-stars and very kind words! Happy we could help and we will pass on your compliments to Florence and Steve. We hope to welcome you back again soon. All the best. NW Honda.
Good communication
Good communication, approachable, friendly, professional, all good so far.
June 8, 2025
Reply from Norton Way Group - NW Honda
Good afternoon Richard Dawson, thank you for the 5-stars and kind words! Happy we could help and hope to welcome you back again soon. All the best. NW Honda.
Top Marks to Norton Way Honda
I do not often post a review, however, this is an exception. After looking for a replacement car I found one at Norton Way Honda. The sales person Anna M was brilliant and this service continued even after delivery. Top marks! Thanks to all the team.
June 2, 2025
Reply from Norton Way Group - NW Honda
Good morning Andrew B, thank you for the 5-stars and kind words! We are very happy we could help and hope to welcome you back again soon. Take care - Norton Way Honda.
Lovely sales lady Katie
Lovely sales lady Katie. Approachable helpful and kept us informed. Would definitely go back if I ever need another car.
May 20, 2025
Unprompted review
Reply from Norton Way Group - NW Honda
Good morning Jade, thank you for the 4-stars and kind words! Happy we could help and we will pass on your compliments to Katie. Take care - NW Honda.
Warm reception.
Warm reception.
Helpful, knowledgeable, supportive and patient staff.
Made my purchase without at anytime feeling under even the slightest pressure.
Delighted with my purchase.
May 29, 2025
Reply from Norton Way Group - NW Honda
Good morning Thomas, thank you for the 5-stars and for taking the time to leave us this review! Happy we could help and the reception was warm and no pressure from the team. We hope you are enjoying your Jazz. Take care - NW Honda.
Reply from Norton Way Group - NW Honda
Good morning Ian Wright, thank you for the 5-stars and for taking the time to leave us this review! Happy we could help and that the service you received was excellent. We hope you are enjoying your Jazz. Take care - NW Honda.
Easy to deal with
Easy to deal with. Micheal was a pleasure to do business with. Would definitely recommend them
May 19, 2025
Reply from Norton Way Group - NW Honda
Good afternoon Nicky Pemberton, thank you for the 5-stars and for taking the time to leave us this review! Happy we could help and we hope you are enjoying your Cr-v. We will pass on your compliments to Michael. Take care - NW Honda.
Bought a used Mercedes the Service was…
Bought a used Mercedes the Service was second to none Katie who dealt with my purchase could not have been more helpful a really professional and friendly company to deal with
June 6, 2025
Unprompted review
Reply from Norton Way Group - NW Honda
Good morning Pail Harnett, thank you for the 5-stars and kind words! We are glad we could help and hope to welcome you back again soon. Take care - Norton Way Honda.
Very good service provided by thomas
May 23, 2025
Reply from Norton Way Group - NW Honda
Good morning Everest Estates, thank you for the 5-stars and kind words! We will pass on your compliments to Thomas. Take care - Norton Way Honda.
A great experience
I purchased a Honda zrv 3 weeks ago from Tom walker I had a few issues with it with the paint work and it was all sorted out very quickly and efficiently I will definitely recommend Norton way Honda to anyone
May 16, 2025
Reply from Norton Way Group - NW Honda
Good morning Yvonne Game, thank you for the 5-stars and kind words! Happy we could help and we are pleased to hear that the issues with the paint work were sorted out very quickly. We will pass on your compliments to Tom and we hope you are enjoying your Zr-v. Take care - Norton Way Honda.
Great place to buy used car
We recently bought a used car here and we were very happy with the whole experience - Tom Walker there was very knowledgeable and friendly and really helped us with finding the right car. Thank you!
May 15, 2025
Reply from Norton Way Group - NW Honda
Good afternoon Nicola Hill, thank you for the 5-stars and kind words! Happy we could help and we will pass on your compliments to Tom. Take care - Norton Way Honda.
Reply from Norton Way Group - NW Honda
Good morning Harry Mills, thank you for the 5-stars happy we could help and that the service you received was excellent and also professional! We will pass on your compliments to the team and we hope you are enjoying your new Jazz. Take care - Norton Way Honda.
Reply from Norton Way Group - NW Honda
Good morning Adrian Brown, thank you for the 5-stars happy we could help and we are pleased to hear that your experience was hassle free from start to finish! We will pass on your compliments to the team. Take care - Norton Way Honda.
Good honest all round dealerships
Whichever branch of this dealership I've dealt with they have always been approachable, welcoming and professional. Stand out personnel would be Dawn Daniels at Norton Way Peugeot and Michael George at Norton Way Honda who have gone the extra mile in customer service.
May 2, 2025
Reply from Norton Way Group - NW Honda
Good morning Andrew, thank you for the 5-stars and kind words! Happy we could help and we are pleased to hear that the service provided continues to be welcoming and professional. We will pass on your compliments to Dawn and Michael. Take care - Norton Way Honda.
Great used car purchase experience
I'd like to thank Katie C for making my recent car purchase such a positive experience. With her gentle guidance and customer lead approach I never felt under any pressure to purchase the car I was interested in. And when collecting the car, she explained all the additional products simply and clearly but the options being left entirely to myself. The whole experience at Norton Way Honda was smooth and not at all stressful, unlike recent experiences at other dealers.
Thank you Katie... I'm loving my new Jazz.
May 20, 2025
Unprompted review
Reply from Norton Way Group - NW Honda
Good morning Angela, thank you for the 5-stars and kind words! Happy we could help and we are pleased to hear that your experience was great and stress free. We will pass on your compliments to Katie. Take care - Norton Way Honda.
Purchase of Honda Civic Hybrid
The Sales Executive and Sales Manager were attentive and helpful, competently discussing the vehicle and answering my questions. It was a pleasure to deal with them.
April 8, 2025
Reply from Norton Way Group - NW Honda
Good morning Enid Vallery, thank you for the 5-stars happy we could help and that you had a positive experience with us! Take care - Norton Way Honda.
Honda Used Car Purchase. Norton Way Letchworth
Overall process was highly efficient and well
co-ordinated. The focal point of our experience was the excellent service that we received from Flo (Used Car Sales). Nothing was too much effort, her friendly and helpful personality was a decisive factor in completing our transaction. Based on our experience we would highly recommend this dealership
May 4, 2025
Reply from Norton Way Group - NW Honda
Good morning Brent, thank you for the 5-stars and kind words! We are happy you found the process effect and had excellent service! We hope to welcome you back again soon. Take care - Norton Way Honda.
I bought a car from Norton way their…
I bought a car from Norton way their customer service is very good kind and quick on communications
I would recommend to friends.
I would like to thank Anna Methew she have been a good customer service to us from beginning up the end.
Thank you.
May 5, 2025
Reply from Norton Way Group - NW Honda
Good morning Raymond Rutakangwa, thank you for the 5-stars and kind words! Very happy we could help and we will pass on your compliments to Anna. We hope you are enjoying your Cr-v. Kind Regards - NW Honda.
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