I purchased a Mazda CX30 from Norton in Letchworth and I was very happy with the experience. The approach of all the sales team I encountered - in particular I thought Leigh Chapman was excellent bo... See more
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Lovely sales lady (Leigh) who communicated well via email; phone and face to face. Usual charade on pricing, but no more than other dealers. Did not give 5 stars as Norton promised to repair one... See more
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From the moment we came into the showroom we were treated with respect the staff were professional and very friendly making us feel welcome. There product knowledge was first class. Joshua the salespe... See more
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Excellent service from Donald Smith (what a nice guy!) when buying our Mazda from Letchworth (Norton Way Branch) branch: really friendly and knowledgeable, Donald did not rush and took time to explai... See more
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Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
Norton Way North, Hertfordshire, SG6 1BL, Hertfordshire, United Kingdom
- 01462559875
4.7
Excellent
558 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Norton Way Group - NW Mazda
Hi Paul, thank you for the 5-stars and kind words! Take care - Norton Way Mazda.
New Mazda 3
Very pleasant sales person, Josh. Vehicle we wanted was in stock and available when we needed it. Small hiccup with order form was handled very professionally by Josh. Things go wrong, how you deal with it what counts. Car is a pleasure to drive.
May 25, 2024
Reply from Norton Way Group - NW Mazda
Hi Angela, thank you for taking the time to leave us a lovely review! We are pleased to hear you had a professional service from Josh and We will pass on your compliments to him. We look forward to hearing from you again soon. All the best - NW Mazda.
Reply from Norton Way Group - NW Mazda
Hi Martin, thank you for taking the time to leave us a lovely review! We are pleased to hear you were happy with the service provided and will pass on your compliments to the team. We look forward to hearing from you again soon. All the best - NW Mazda.
Thanks to Donald
Donald was very helpful and attentive to what we were looking for. Not a great selection but when buying 'nearly new' you have to compromise.
May 17, 2024
Reply from Norton Way Group - NW Mazda
Good Afternoon Clive thank you for the 4-stars. Take care - NW Mazda.
Made buying a car very easy
Made buying a car very easy, professional and easy to deal with.
May 17, 2024
Reply from Norton Way Group - NW Mazda
Hi Mark thank you for the 5* rating! All the best - NW Mazda.
Always a pleasure at Norton Way Mazda
The sales team, especially Josh, were honest and open about all buying options when purchasing my new car. I pushed for the best price on my new MX5 and Josh was polite and professional throughout. This is my third car from Norton way and the whole team, from sales to servicing have always exceeded my expectations. I live in London and am more than happy to travel to use their services. I would recommend Norton way to anyone who wants a painless and seamless dealer experience. Well done to each and every one of you!
May 10, 2024
Reply from Norton Way Group - NW Mazda
Good Morning Mark Thomas, we are happy to see that you had a 5-Star experience at NW Mazda. Thanks for sharing and we will pass on your compliments to Josh and the team. We hope you are enjoying your new car and we look forward to seeing you again very soon. NW Mazda.
Well trained staff
May 11, 2024
Reply from Norton Way Group - NW Mazda
Good morning, thank you for the 5-stars! Take care - Norton Way Mazda.
It's important to know how extremely satisfied i was with the service i received
The service was second to none.
From the moment I walked into the showroom to the moment i received my new car.
April 29, 2024
Reply from Norton Way Group - NW Mazda
Good morning Kevin Gleason. Thank you for the 5-stars! Very pleased to hear you were extremely satisfied with the service, and hope to welcome you back again soon. Take care - Norton Way Mazda.
All Good
No comment to make. All was as expected
What a shame that you crashed our new car the first time it came back to you and then wanted to repair rather than replace the damaged parts!
April 27, 2024
Reply from Norton Way Group - NW Mazda
Good morning, thank you for the 5-stars! It is much appreciated! Take care - Norton Way Mazda.
Purchase of sons first car
They were very accommodating with our purchase for our sons first car. They did what they promised they would do, to get the used car prepped to a high standard.
April 26, 2024
Reply from Norton Way Group - NW Mazda
Hi Joanne, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers. We hope your son is enjoying his Mazda 2 and look forward to welcoming you back again soon. All the best - NW Mazda.
Friendly and helpful service
Friendly and helpful service from everyone we met at Norton Way Mazda with no pressure to buy. A test drive was organised for the same morning as we first enquired and then a straightforward purchase of the car following that. Car fully prepared and ready to collect at the promised time, all in all a very good experience and very happy with the car itself.
April 20, 2024
Reply from Norton Way Group - NW Mazda
Good Afternoon Rev Michael Leverton, thank you for taking the time to leave us a lovely review! We are pleased to hear you found the staff friendly and helpful. We will pass on your compliments to the team. We look forward to hearing from you again soon. All the best - NW Mazda.
Great experience
Josh who look after us throughout our purchase was friendly professional and knowledgeable making the whole process enjoyable and smooth
May 1, 2024
Reply from Norton Way Group - NW Mazda
Hi Doug, thank you for taking the time to leave us a lovely review! We are pleased to hear you had a great experience with us and will pass on your compliments to Josh. We hope you are enjoying your new Cx-5. We look forward to hearing from you again soon. All the best - Norton Way Mazda.
Very professional and polite
Very professional and polite, responded quickly to any enquiries I had and processed my purchase promptly and without issue. Amelia was brilliant throughout the whole process.
April 29, 2024
Reply from Norton Way Group - NW Mazda
Good morning Christopher Avraamides, thank you for the 5-stars and kind words! It is much appreciated. Take care - Norton Way Mazda.
Good service
There was no pushy type sale. Everything was explained clearly, and all my questions were answered. A few days after buying my car I had to speak with the service department. Again the staff were very friendly and helpful as well as dealing with my issue. Very happy.
April 15, 2024
Reply from Norton Way Group - NW Mazda
Good morning Matt, thank you for the 5 stars and kind words! We are very happy we could help and hope to welcome you back again soon. Take care - Norton Way Mazda.
Reply from Norton Way Group - NW Mazda
Good morning Malcolm, thank you for the 5 stars and kind words happy we could help. Take care - Norton Way Mazda.
I was very happy with the after service…
I was very happy with the after service due to the vehicle having some small cosmetic issues car was taken back all the faults fixed, the only issue I would state is I’m still waiting for the service history of the new car and I can still get details on the old one.
April 7, 2024
Reply from Norton Way Group - NW Mazda
Good morning Mr Woodbyrne, thank you for taking the time to write us such a kind review, and glad to hear you were happy with the service from us. Take care - Norton Way Mazda.
From the start to the end there was…
From the start to the end there was regular communication with the staff updating me on the process.
March 31, 2024
Reply from Norton Way Group - NW Mazda
Good morning Davorka, thank you for the 5 stars! We hope you are enjoying your new car. Take care - Norton Way Mazda.
Got a great deal on a MX5 roadster
Got a great deal on a MX5 roadster
Leigh was great, handled everything very professionally.
March 31, 2024
Reply from Norton Way Group - NW Mazda
Hi Andrew, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers and are pleased to hear you got a great deal. We hope you are enjoying your new MX5 and look forward to welcoming you back again soon. All the best - NW Mazda.
Reply from Norton Way Group - NW Mazda
Hi Beverley, thank you for taking the time to write us a great review! We are so pleased to hear you had an excellent service with us and will pass on your compliments to the team. We hope you are enjoying your new car look forward to welcoming you back again soon. All the best - NW Mazda.
Mazda purchase online
This was the first time, that I have bought a car online, so I was slightly nervous of the whole process. However, Leigh Chapman at Norton Way Mazda, was most helpful and patient with my queries and the whole car buying experience was extemely smooth. I am extremly satisfied with my new car.
I wouldn't hesitate to recommend Norton Way, Mazda to my friends and family.
Thank you, Leigh.
March 22, 2024
Reply from Norton Way Group - NW Mazda
Hi Chui-Wah thank you for taking the time to write us a lovely review! We are so pleased to hear your experience with us want extremely smoothly and we hope you are enjoying your car. We will pass on your compliments to Leigh. We look forward to welcoming you back again soon. All the best - NW Mazda.
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