Norton Way Group - NW Mazda Reviews 

Amelia was extremely helpful and very good at her job. I left having paid more than I intended for a bigger car than I had wanted with extras I wouldn't have dreamt of buying and I am delighted with the car. Woman is an asset to any business. The car is a joy to drive and I doubt I will ever buy anything other than Mazda in future.

A really simple and trouble free experience part exchanging and purchasing my new vehicle

I purchased a Mazda 2 hybrid from Norton Way Mazda. I cannot fault the service I recieved and Josh the sales man was nothing but first class .

Helpful , friendly and informative staff

Starting with the negatives and will finish with the positives:

Firstly, I do not have the confidence in the pre-sale check of the vehicle (literally none) that they had claimed to have done so on the vehicle (a 2019 plate), for the following reasons:

1. 2 separate garages (I have had 2 issues since purchasing two weeks ago) have stated the following; the wheels have only c.1000 miles left on the two front tyres tread and its advised that these should be changed. Also, that some of the break pads have circa 2000 miles left - this will mean only after 2 weeks of owning the vehicle i have to purchase new wheels. I dont think this is acceptable.

2. Mazda fitted tow bar was faulty - I only found this out on the day of a planned trip. There was no way this had been tested by the garage post sale, as this took 4 people at another mazda garage to try to make this work. This is now on the car and Im not looking forward to removing it, or, finding out whose responsibility this is post my return from my trip.

3. The car was making sounds after a long journey. Luckily, all mazda garages/showrooms are extremely helpful and they booked me in immediately to not affect my holiday. The advice was given that if there are any mechanical issues the warranty would argue with the original garage I purchased off, as to whose responsibility it would be for making right any issues. Not inspiring to say the least! It cooled down and seems ok for now, so will reasses when home.

4. The last point is pretty funny! It's probably shows you the luck i have had with my purchase thus far! The tyre cover does not start for 14 days, thats if you purchase it which i did. Annoyingly the tyre where I had a nail was in one where the tread is awfully low! So it would have saved me the cost of at least one of the two tyres I need to buy.

The positives.

1. The salesman, Donald - his job is to sell the cars, which he did. He has been empathetic throughout and checked in on two occasions whilst there has been ongoing problems. It isnt his fault.

2. Mazda garages - I have visited two already and both have been extremely helpful and nothing has been too much to ask or a chore. 0 arrogance from any staff - this has be a diffuser of any frustrations I have had.

I may have had bad luck thus far, however left being uninspired with not as much confidence in my purchase as I should.

Thank you for the below response, it would useful if you contacted me, not the other way around... I will be free on Thursday afternoon. If in doubt re my contact details please speak to Donald. Thank you.

Josh was an amazing salesman

Excellent customer service, Amelia is a star! Courteous, informative all round great performance from order to delivery. Highly recommended 10/10

Car was meant to have a oil and filter change as our oil pressure light was on. Was told the oil and filter was changed and they turned the light off. When we drove away the light came back on.
Went to pay £260 which is very expensive and when complained about the price the manager said don't pay ( well this is not how to run a buisness.)
They said to get the light off it would need the manafold clean and vacume pump at a cost of £1600
So went to another garage for 2nd opinion where they changed the oil and filter also said the oil hadn't been changed
Since the oil and filter change at a different garage the light has stayed off.
Phoned and complained totally ignored what had happened and said the oil had been changed.
So don't trust these people always get a second opinion just trying to get you to buy a new car or get more money out of you
Just to let you know spoke to Mark Morris head of the garages who said he will look into it he came back with the same answers as the workers the oil change was done how he knew this i don't know anyone can write down I've changed the oil but ACTUALLY DIDNT so he just stuck buy his workers ignoring anything I said.
So his just as bad as the rest of them

Superb and reassuring customer service when buying a replacement car. Customer service after care exemplary also and is why it is worth dealing with Mazda direct and also why I would 100% recommend asking for Donald if looking to go and see any of the Norton Way Mazda stock. Many thanks for an excellent experience.

Very polite and helpful people and good test drive. I find the hard push on damage insurance, tyre insurance and gap insurance distasteful boring, long and totally unnecessary. If I want such things I will ask for them. They are obviously only offered because there is a profit in them for the company. I went in to in buy a car, not unnecessary insurance. We ordered a tow bar which they could not fit as ‘some bolts were missing’. I got one fitted myself at £400 less. We ordered a spare wheel which has still not arrived. When we arrived to collect the car the boot speaker was rattling around. After my insistence they put some packing under it. When I got home I found the correct securing bolt (which was in the boot) had not been fitted. Why they could not do this I am amazed. Hopefully the spare wheel will arrive soon. Other than that car has performed well and I am pleased with it.

Excellent Experience, Staff really friendly and helpful. Would recommend to anyone looking at buying a car to go to Mazda Letchworth.

Recently bought a Mazda CX-30, found the exact one I wanted from Norton Way and was managed by Leigh. The whole process from start to finish has been brilliant. Leigh was extremely helpful and made everything so easy for me. I live a distance from the car so was able to do everything remotely and get the car delivered. Tyres were refurbished and anything else additional completed as promised. Would highly recommend Leigh and this dealership and thanks to the delivery guy who was great also. Thanks so much for a great experience and for all your help!

Since purchasing a Mazda CX5 earlier this month we have had a few issues with the paintwork on the car, phoned Josh at the Letchworth branch and he resolved the problem without any drama. Just good old fashioned service putting the customer first.

Very professional, friendly and helpful team. Great with children too!

Really good experience from start to finish. All staff were friendly and approachable whilst not too overbearing. Kept us up to date with the whole process and very professional. As we were buying 2 cars, the staff were able to do a good deal for us to suit our budget.

Lovely sales lady (Leigh) who communicated well via email; phone and face to face. Usual charade on pricing, but no more than other dealers.

Did not give 5 stars as Norton promised to repair one wheel which was lightly scuffed and did not. We sorted this out quickly and financially.

Finally and a bug bear of mine, please somehow include the price of a tank of petrol in the deal. Having to negotiate / beg for half a tank of fuel only serves to sour the experience.

Great NO Bull S### service!

Thanks again to Amelia and Sam

Thank you to all at Mazda ,Norton Way ,especially Josh for your help

Donald was really helpful from finding the right car and thru the purchase process.
Very professional company.