We went to this dealer looking for a used qashqai we were dealt with by Kate Humphrey who allowed us to test drive 2 cars she was very knowledgeable and helpful and gave real honest advice and inform... See more
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Bought a 2023 plate juke had a gearbox fault and returned the car was supposedly fixed and within 48 hours I was stranded at the side of the m1 with the same fault. I want to reject the car but I am b... See more
Having used the website to locate the right vehicle (which was so easy) we booked to meet Kieron in sales who was fantastic. Deposit paid and PCP option chosen to finance (as it came with two free ser... See more
Company replied
From my initial enquiry to being handed the keys to my lovely new car I've been really well looked after and couldn't ask for a better service being taken care of by every individual I've met at Nort... See more
Company replied
Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
Norton Way North, Letchworth, SG6 1BL, Hertfordshire, United Kingdom
- 01462559497
4.5
Excellent
676 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great customer service
David Mence sorted the small problem out that we had with our 2008.
This is the best customer service I have had in a long time when buying a car.
October 6, 2025
Reply from Norton Way Group - NW Nissan
Good morning Ian Sissons, thank you so much for taking the time to leave us a review it's much appreciated! We are pleased to hear that the small problem you had was sorted out. We will pass your comments onto David and we hope you are enjoying your new 2008. All the best – Norton Way Peugeot.
Honest & Friendly
Adam was brilliant. He explained everything in detail and kept me informed of every development along the way.
I would highly recommend Norton Way Nissan. One of the best car buying experiences I've had in over 20 years. Highly recommend!
September 29, 2025
Reply from Norton Way Group - NW Nissan
Good afternoon Andrew Porter, thank you for the 5-stars and kind words! We are very happy we could help and that your experience was brilliant. We will pass on your compliments to Adam and we hope you are enjoying your Nissan Ariya. Take care - Norton Way Nissan.
Good selection of vehicles
Good selection of vehicles. We were greeted immediately and offered a test drive without booking. Every time I telephoned there was no long wait for a response and the sales person if not available at the time, always got back to me. Very happy with the service we were offered
September 27, 2025
Reply from Norton Way Group - NW Nissan
Good morning Kathryn Butlin, thank you for the 5-stars and kind words! We are very happy we could help and hope to welcome you back again soon. Take care - Norton Way Nissan.
Great service again from Norton Way…
Great service again from Norton Way Nissan. Cannot fault them for their customer care with regards to motability and service department. Adam Ashley and Ryan Shults in particular.
September 13, 2025
Reply from Norton Way Group - NW Nissan
Good morning Bec, thank you for the 5-stars! We are very happy we could help and hope to welcome you back again soon. Take care - Norton Way Nissan.
I have dealt with purchase a new car
I have dealt with purchase a new car. The service was outstanding. Staff has a complete product knowledge and reply all of my quieres with full detail which keep me satisfied. He keep me well informed about all stages till delivery. He also called after sale to know about if I have any issue with Car.
August 14, 2025
Reply from Norton Way Group - NW Nissan
Good morning Amtul Qaddous, thank you for the 5-stars and kind words, very happy we could help and hope to welcome you back again soon! Take care - Norton Way Nissan.
We bought our Ariya 2 years ago and the…
We bought our Ariya 2 years ago and the Sales experience was superb as was the car but then we hit a problem with the charging port on the car and found out that the warranty was worthless, somehow we haven’t serviced the car enough - all based on mileage - so we get a £6k repair bill and total mess around at the dealership and through Nissan GB. So upset and so disappointed. Read your warranty carefully cos they will look for the slightest loophole to get out if it and as for the service plan - again, seems to be hidden excuses to use that against you if you do higher mileage.
August 30, 2025
Unprompted review
Reply from Norton Way Group - NW Nissan
Dear Mr Spencer, sorry to hear about your experience with us and issues with warranty. We have passed your comments on to our managers including our head of business Paul Sames whom you can contact at paul.sames@nortonway.com.
Kind regards - Norton Way Nissan
Reply from Norton Way Group - NW Nissan
Good morning Debbie, thank you for the 5-stars! Happy we could help. All the best - Norton Way Nissan
Buying my new car
From the moment we walked in everyone was friendly and helpful. I was very nervous about test driving a car. Alex put me at ease and suggested my son drive me over to the car park across the road to test the car. He also helped my partner and son surprise me by allowing them to buy it and bring it home to me. Can’t thank him enough.
August 1, 2025
Reply from Norton Way Group - NW Nissan
Good afternoon Lesley Robinson, thank you for the 5-stars and kind words! Very happy we could help and hope to welcome you back again soon. All the best - Norton Way Nissan.
Hi.i had the best service friendly…
Hi.i had the best service friendly staff could not asked for anything better
July 23, 2025
Reply from Norton Way Group - NW Nissan
Good morning Glenda Davies, thank you for the 5-stars! We are happy you had the best experience with us! Take care - Norton Way Nissan.
My experience over all was a 5*
My experience over all was a 5*
Logan was so good talked me through my new car
July 28, 2025
Reply from Norton Way Group - NW Nissan
Good morning Kell Gwilt, thank you for the 5-stars! Very happy we could help and that you chose Norton Way Nissan.
AMAZING!!
Customer service was amazing and couldn’t thank Adam Ashley at Norton way Nissan letchworth enough, he was fantastic with making sure I had a car the worked for me and kept me updated all the way even after getting my new car.
July 24, 2025
Reply from Norton Way Group - NW Nissan
Good morning Jessica Bygrave, thank you for the 5-stars and kind words! Very happy we could help and we are pleased to hear that your experience with us was amazing. We will pass on your compliments to Adam and we hope you are enjoying your new Juke. We hope to welcome you back again soon. Take care - Norton Way Nissan.
Lorell sale's guy was helpful keeping…
Lorell sale's guy was helpful keeping me informed about the order through to collection perfect
July 20, 2025
Reply from Norton Way Group - NW Nissan
Good afternoon Stephen Middlemass, thank you for the 5-stars and kind words! Happy we could help and we hope you are enjoying your new Qashqai. Take care - NW Nissan.
"We don't repair / service folding…
"We don't repair / service folding roofs on Nissan Cars" - Don't use Norton way Group.
Having waited 2 weeks for Nissan Letchworth to repair / fix the roof on a Nissan Micra, when we arrived to hand in the keys to the car to have someone look at why the roof would not open fully we were told that they don't fix the folding roof and we should search the web for someone who would.
They have had the booking for 2 weeks but it was obvious that no one had looked at the basic requirement until just before we arrived. Obviously they had just looked at the requirement and tried to phone us after the time we were due to arrive. Bit late when we had driven 2 cars 15 miles to Letchworth. Completely unhelpful. Someone needs to change the procedure and look at bookings in detail before the car is delivered to them
July 24, 2025
Unprompted review
Reply from Norton Way Group - NW Nissan
‘Dear Peter, Thank you for taking the time to share your experience. We are genuinely sorry to hear about the inconvenience and frustration caused by your recent visit to our Nissan Letchworth branch.
We completely understand how disappointing it must have been to arrive for a scheduled booking, after waiting two weeks, only to be informed that we are unable to carry out repairs on the folding roof of your Nissan Micra. We are sorry that we failed to communicate this in advance, and for that, we sincerely apologise. We have raised this with our call centre and team onsite at Norton Way Nissan to ensure that this does not happen again’
Again, we are very sorry that we were unable to help with this particular fault, however if there is anything else that we can do, please do let us know.
Kind regards
NW Nissan
Reply from Norton Way Group - NW Nissan
Good morning Kay, thank you for the 5-stars and kind words! Happy we could help, take care - NW Nissan.
Great experience from the greeting from…
Great experience from the greeting from Caroline all the way through to the purchase
July 6, 2025
Reply from Norton Way Group - NW Nissan
Good morning Chris, thank you for the 5-stars and taking the time to leave us this review, it is much appreciated! Take care - Norton Way Nissan
Reply from Norton Way Group - NW Nissan
Good morning Darren Greener, thank you for the 5-stars and kind words! We hope you are enjoying your new Qashqai. Take care - Norton Way Nissan.
Experience at Norton Way…
Very good customer service.Also after care was good.Logan looked after us kindly and we were well informed regarding the purchase of our car.Overall a great service.
June 30, 2025
Reply from Norton Way Group - NW Nissan
Good afternoon Mr Farshid Ahyaee, thank you for the 4-stars! We are pleased to hear you received a great service. We will pass on your compliments to Logan and we hope you are enjoying your Qashqai. Kind regards - Norton Way Nissan.
As I wrote earlier
As I wrote earlier, it could be better, but I think you'll improve your service! For now, the car is running fine, and I hope it stays that way for a long time!
July 2, 2025
Reply from Norton Way Group - NW Nissan
Good morning Angelo, thank you for the 4-stars and value feedback it is much appreciated and hope to welcome you back again. Take care - Norton Way Nissan.
From the minute I walked in the…
From the minute I walked in the showroom I was shown a 2nd to none service.
June 26, 2025
Reply from Norton Way Group - NW Nissan
Good morning Gillian Daly, thank you for the 5-stars! Glad you chose Norton Way Nissan.
Reply from Norton Way Group - NW Nissan
Good morning Krisztina K. Pednkekar thank you for the 5-stars and kind words! Take care - Norton Way Nissan.
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