notebooksbilliger.de AG Reviews 

Bought a robot vacuum (Roborock). It broke within a couple of weeks (fan). Sent in for repair. Took about a month, but came back repaired. Worked for about a week, broke again (lidar). Bad repair job? Sent in again for repair. Just got back after a month, but it won't start because of a fan error. Now I have to send it in again for repair, and I guess I won't see it for another month...

Worst customer service. They treat you as a criminal and instead of trying to help you they are arguing you. Acting superior and look down on you. This kind of customer service damages the reputation of the website and it makes it really difficult to make an order.

For the last 3 years our company purchased more than 50k in computer products, we ONLY activated the warranty 2 times, the 2nd time, they rejected to solve the issue staying is water damage. This graphic card had already issues with rgb some months ago, they fixed, but now its not even turning on and they rejected the request to fix it.

They are a complete joke we deleted the account already will not purchase here anymore. My advice is to stay way from this store.

Very nice and smooth ordering process. Fast and accurate delivery. Transparent billing.
Outstanding portfolio choice. Supply/offer at NBB is just brilliant. Extreme performace/effort at NBB from my point of view. Really great job by their teams/emloyees.

Terrible customer service. Overly formalistic requirements that aim to tire you out before they honor the claim.

Rejected a customer claim because they wanted a signature moved 1cm.

UPDATE:

The information provided by the seller is simply incorrect.

The product (graphics card) was purchased directly from Notebookbilliger.de. I can document this. They rejected the RMA claim and asked me to provide a form, where the original (private) buyer of the card hands over the warranty rights for me. I provided them with this form, whereafter they accused me of forging the form and the original buyers signature. After i protested against this, they rejected the claim on the basis that they want the original buyers signature moved 1 cm lower on the piece of paper. I can document this via e-mail correspondance.

These people do not honour their responsability as sellers and will do anything to stand by the products they sell.

UPDATE 2:

Notebookbilliger.de are now claiming, that they can only process claims that are shipped and returned from Germany, even if the form is filled out correctly. This is in CLEAR violation of EU consumer law.

I have purchased a Lenovo laptop on 6 May 2024. The description on NBB stated that it has a warranty of 24 months. After the purchase, I found out that the warranty had already started in June 2022, so I only have a few months of the warranty left. The NBB Support recommended to reach out to Lenovo Support. Lenovo Support rejected to renew the warranty term as the manufacture date is more than 1 year back from the purchase date. NBB took no responsibility for this failure and didn't comply with their responsibilities to provide the promised warranty. They even didn't offer any compensation. I had to buy an additional warranty from Lenovo for 48 months to cover the gap of the remaining months from 2022.

On 21.11.2023, I ordered a brand new Laptop off of eBay from NBB. I´ve had it shipped to my parents in Germany as NBB does not deliver to the UK. The Laptop was delivered to my Parents on 25.11.2023. On 03.12.2023 I flew to Germany to pick up the Laptop. By German law, 14 days returns guarantee applies when the recipient receives the parcel physically, which was the case on 03.12.2023. I paid a total of 1899,99 € for the Laptop. On 16.12.2023, within my 14 days, NBB offered the same Laptop on eBay for a now total of 1696.99 € (incl. Offercode POWEREBAY5). This is a price difference of 203.00 €. As it was within my righful 14 days of purchase, I contacted NBB customer support via eBay, asking to either refund 203.00 € or if I can return and order again. But it has now been 4 days and I have received no answer nor a refund. This is awful customer service and although I love my Laptop, I will no longer buy anything from NBB ever again, and will post my story where ever possible. I took appropriate screenshots of my order AND the new offer in case I have to present evidence for Trustpilot or even in Court, if I decide to go down the legal route.

Response to your repsonse: GERMAN LAW CLEARLY DEFINES A PARCEL AS DELIVERED ONCE THE RECIPIENT RECEIVED THE PARCEL PHSICALLY. A DELIVERED PARCEL TO AN ADDRESS WITHOUT THE RECIPIENT PRESENT DOES NOT DEFINE THE PARCEL AS DELIVERED AND THEREFORE THE 14 DAYS DO NOT COUNT FROM THE DAY OF DELIVERY!!! THAT IS AN OUTRIGHT LIE!!! BUT I WILL SPREAD THE WORD THAT YOU ARE DISOBEYING THE LAW AND WILL DRAW LEGAL CONSEQUENCES FROM THIS!!! YOU WILL HEAR FROM MY LAWYER!!!!!!

9 days after purchase I get informed shipping wont start for another week. On the next day my order gets canceled without any notice and explanation. I only found out about it when calling them about a more precise shipping date. After that, sent 2 e-mails inquiring about the cancelation. Received no reply. And as a cherry on top, after asking about the cancelation on their website chat, their agent reads it and then..."*employee* has shut down this chat".

Very bad customer support. We called them yesterday and asked if they ship to Cyprus, and the rep said yes.
I've spent the entire day preparing my order, but it wasn't going through. After numerous calls to their support center, they finally told us that they don't ship to Cyprus.

Very fast delivery (asus tuf f15 came just in 2 days). Best price on .de web. They realy care about their customers and giving feedback for any of your questions. 5 stars.⁷

I paid per bank , i have the online receipt that proves that I paid and money have been taken from my bank account but they sent me an e-mail just 1 minute after I paid saying that I Need to pay for my product, at this point I don’t know what to do i writed them an email in response and sent a picture that proved my payment , I will update you guys .
Reply: I paid and immediatly after paying you guys sent me an email saying that I Need to pay , i sent you the receipt via e-mail and I really hope that today I will get a response

This is my go-to vendor for laptops.
I bought my last laptop there 10 years ago. All went well, great service, fast shipping.
Now I needed a new one and this was my first pick to look at.
I ordered a Laptop which was a great deal for me.
3 days later I found an even better deal and decided to order this one as well.
When I sent back one of the laptops, I made a mistake and accidentally returned the wrong one.
I have been emailing NBB every day in the process, and they always came back friendly and timely, so this scary process was done really smoothly. Just got the money back, without any problems.

I ordered at 12, and it arrived next day at 11, crazy fast! Price was a good deal, well packaged, all as expected.

Miscommunication during ordering, messaged support to retour the order. Notebooksbilliger awnsered and told me i should refuse the package at the door so it will go back immediately. I refuse package at the door. The package stays in a depot instead of going retour. Notebooksbilliger ghosts me, over 2 weeks i sent multiple messages, nothing. Delivery service tries to deliver package again, i refuse again. I contact delevery service, they confirmed that notebooksbilliger have given them false retour information. I file a claim online (thank god i had buyers protection), literally 10 minutes later i can see notebooksbilliger changed the destination of the package to "retour". The package is returned the next day. 4 weeks(!) later i finally get my money back.
I would recommend every person considering ordering something here to seriously look at other options. I made the mistake of not checking the poor reviews here before ordering. At the very least make sure you get good buyers protection because they will ghost you and keep your money unless you file a claim.

After exchanging the Mainboard, the new board did not allow the system to boot. I had to exchange the board twice.
The real problem is a faulty processor also delivered by NBB. NBB never send feedback about the returned mainboard.
NBB now is refusing to cover the return costs.

They doesn't care about customers after they get paid.
I advise to never buy anything here. Clueless support, can't help in any way. Worst seller on my experience.

I bought a 3060ti gpu from this company last april
I started having problems two weeks ago the pc would light up and the fans would spin but no display
Ez debug led showed that its a gpu problem after opening the pc again after 3 days (was trying to use the rgb as a light source before i get to bed) it worked normally i thought nothing of it until it happened again within a week i left it for around 3 days meanwhile i filled the warranty formula using two emails and used the pc again and it worked however the next day the same thing happened i tried to restart the pc but everything lights up for a split second then turned off i unplugged the pc and re plugged it
only the gpu turns on for a split second and nothing worked afterwards unless i remove my gpu alimentation cable from the pc
That way i get the problem i had initially

Its been a week since
I filled the warranty return request with two accounts
I emailed them as well

I still recieved nothing from them

Basicly by buying from Notebooks billiger you should know that you can forget WARRANTY you have on PC Hardware. Forget product replacements during warranty. You ask, what will happen, now carefully read below my story, bought over 30 GPUs and other HW.
1st one was RTX 3080. Problem, Stock Vcore is crashing GPU. Requires manual Underclock at 0.825-to 0.836 vcore to use the product. Attempted to send to Warranty service, i got returned. Service center tests GPU on Furmark, claiming it is Good Working. And returned same untouched GPU.
Then i've sent 2nd time to warranty, same story, ansswer was, GPU is working well.
3rd time sent to warranty, telling them open New World or any other game rather than Furmark test. Furmark doesnt crash the GPU.
1st GPU is unfortunate and i can't make this Company Replace this broken to any GPU (Used or New) .

2nd. GPU GTX 1050 Ti.
story simple. B rand new gpus lasted for 1 month, then died. Later then sent 1st to warranty, they answered and Repaired broken GPU and sent back. GPU died again after, then sent back and got money back.

3rd GPU Died after Stress testing and on the next day when it was coolen down to like 3-5 C in warehouse, attempted to turn, C43 code, sent to warranty.
Sent on 2022.11.28.
Notebookbilger confirmed they received Card on 2022.12.03.
Now 2022.12.15 And they still havent replied to my eMail.

Dont buy any PC Hardware reason:
1. Notebook will try to repair, if they succeed its very bad quality repair.
2. Will NEVER REPLACE PRODUCT with substitute or any other Brand New or Used product.
3. Will not Give Money Back.
4. If its older product 2-3 year older GPU 2060 example, They will never send you 3060 if 2060 is not in stock, they wil ltry to repair old product and delay you 1 month atleast.

I ordered Acer laptop for Black Friday. I really can not say nothing wrong about them. The time of delivery was little bit delayed due a lot of orders and that is totally fine. Mine arrived in Netherlands after 8 days. I am super happy and for sure will order again from them. ❤️

This company is a joke, I ordered 1000€ worth of product and they sent it 1 week later and one of the product is missing and nobody is responding to your emails and they don't have customer support phone number. I will never buy anything from them.