notebooksbilliger.de AG Reviews 

Bought a refurbished Lenovo Laptop and a refurbished HP Desktop computer.
Great value for my money! Both devices looked almost as new and perform perfect since. Delivery time was really fast and packaging superb.
While choosing the desktop PC I used the chat function on their website and had a nice and helpful chat with their service staff.
Will buy again!

Everything was delivery on time, well packed and in perfect conditions. thanks guys!

I have bought a GPU and a laptop. The service was great. Delivery was quite fast. I am totally happy.

they have a good website easy to use but the prices not really cheaper than other stores.

Prompt delivery, best price available - will use again

Bought a HM24 Desktop PC, it arrived swiftly after 2 days. So far so good.
HOWEVER.
I plug it in, it starts....Black screen, after a while I decide to plug the monitor into the integrated Graphics card, voilá, now I have an image. Turns out the External GPU is not working, the computer cannot recognize it, nor can you install the drivers for it.
I have written them yesterday March 18th but so far no reply, which of course I can understand due to the current crisis. But still, I just wanted to be able to sit at home and get some work done, but without a workung GPU I can forget about that.

Worst experience ever!
Bought some products last Thursday. They were in stock and ready to ship. A costumer service representative told me they were going to be shipped the same day or next day, as the latest. I let them know that this was an urgent order (it's for work, not for fun) and that I really needed to get these items this week. I did an immediate transfer to them so they get the money that day (of course, I had to pay an extra fee on my bank), and so they items could be shipped as soon as possible. It's Monday and I haven't heard anything from them yet. So I've talked to the customer service representative and he says that the order is still processing. I'm asking for an express shipping to Spain and they say they don't offer express shipping to other countries other than Germany, the Netherlands and Austria (?!). Since they work with UPS, and UPS DOES deliver express, despite the delay, I'm offering to pay for the express shipping costs myself and they say it's not possible. And, finally, I'm asking when the order is going to be shipped and they say: "either today or early tomorrow". Seriously? After being arguing with them and even offering to pay for the express shipping costs myself (even considering they're delaying all this), they still dare to say "...or early tomorrow" (??).
Definitely this company doesn't care about their clients AT ALL since their "policy" and their rules are more important than anything. Therefore, they don't take clients requests and concerns seriously.
And this is not acceptable in any customer service today.

Please, do yourself a favor and don't waste your time buying from this company.

PS: This is the first bad review I've written for a service or anything in my entire life. But, I can't tolerate stubbornness, bad customer service and incompetent people or companies.

I am really satisfied with the notebook prizes.

I bought an item, it was faulty, I sent it back they returned me all money with shipping costs. Other shops used to charge me for return shipment even if the items that they sold were faulty so it was fair what NB did. Price of the item was the best one I could find online. More shops like that and I will stop sticking to Amazon as the only online seller I know and can actually trust.

Shopping part is OK, warranty support - disaster.

Well - online-shop without proper online handling of warranty requests, that is it. And because company has built a wall from customers communication - it feels like from the moment you paid - your satisfaction is not their business anymore.

I have encountered a warranty case for my graphics card, and this is my experience so far:

1. After making a warranty claim till the first feedback - 4 business days passed. 4 days to something that could be automated and auto-responded. But ok, whatever, holidays season and lack of proper warranty handling process - can happen, response seemed promising - they booked me a replacement and was waiting for my package now. Let's say, this step was fair enough.

2. My returned package is kinda lost now - and nobody ever informed me about it. DHL claims package was delivered 4 days ago, and live chat support told me I should not have to do anything after this and just wait for the information from the shop. Well, after 4 days no news - and today I am contacting them again and they tell me package was never received. Good job! So if I would just wait for the news from the shop - I guess I would just stay without my GPU forever, as no one cares to inform you about such a small issue. So company effectively put you in the situation when you have to bother them to get your business done, while asking not to do that... I would not be surprised of course that it may be a DHL fault - and notebooksbilliger done their best, this things happen too sometimes - but how the hell should I know about it with zero communication?! Which leads to the next point:

3. Email handling of warranty requests kinda works, but still a joke in 2020 for an online shop. Processing of all the claims seem to be manual, 0 feedback, 0 info on current status. As goes from #2 - you can just send them an item and think it is there, they would not receive it, and you will be waiting for nothing - cse you have nowhere to check this. Which again leads to #4:

4. Company cuts all direct contacts for customer. The only advertised option of communication is the email , and if you are lucky - you can find small button for the live chat, which is hidden behind extra actions and is not advertised anywhere.

I can understand that proper support require money investment and people resources, but saving on this will lead you to more loss. I personally would think twice now next time, if I do want to spend 2000EUR at the seller I can not even call to.

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Another point to note:

Company suggests to handle warranty via product manufacturer on multiple steps of warranty claim register - because it may be faster. BUT, it clearly comes out of EU customer protection law that the seller should always be a contact point in case if legal warranty is still available. The reason for this is that commercial guaranty from manufacturer is just a business contract, why warranty from seller is legal binding. Simply saying - if you send your item to be repaired by manufacturer directly - they can screw it even more or remove warranty void stickers - and then tell you it is not eligible for a repair - it all depends form their terms and conditions. After this - you are left without your warranty from both - manufacturer AND seller, and you are screwed. Why this option is even suggested by Notebooksbilliger? - dunno

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UPD:
After contacting support and informing that DHL reported delivery was 4 days ago - they have found my package next business day, and dispatched a replacement 2 business days after. So, in total it took 9 business to have a replacement by warranty case - excluding the delivery time. While, imho, this is a good time range, customer support reach could still be improved.

The order was successful and I received confirmation. After a few days, I check the order status. Canceled order and did not even inform. I wrote a letter (acknowledgment of receipt) to clarify the situation, all month long no response.
I do not recommend buying.

Delivery was fast and products works ok so far.
BUT

I did order there because they "support" VAT refund.
Problem is, you will never reach someone via hotline or email. Support is not existent. If you need feedback or must return the product you are lost.
For me it means i will not get a valid bill for the refund and i must hope that the product stays ok.

Order and delivery went through without hiccups of any sort, and the moderation team was helpful and friendly. I'm overall very happy with my purchase.

Until now all the orders from notebooksbilliger.de were OK. Even a class B product was in very good shape, only a few scratches which you made anyway in the first week of usage.

it takes like forever to process your inquiry and once you ask them why? they're gonna blame it on Black-Week... hands up and save your time guys.

When i received the Display, it has a big scratch. I tried to contact the service but there is no email on the website. I use the platform and receive no feedback. I will never buy anything on this website again!

We are at this moment 3 months further in the process that I bought my phone, I bought a galaxy note 10+ 256gb Aura glow,
as soon as the package got delivered i noticed this package was empty!
so I contacted the customer service and that was when the drama started.....

until October I had mail contact and contact through the phone after that I got simply ignored I tried WhatsApp email everything....

I also got promised to get an refund, regarding that I had to sent an proof of payment/Screenshot of my bank, also did that afterwards no contact anymore!
I am simply getting pushed away by the customer service !

I hope we can solve it through this way otherwise I am forced to take further steps because I need my money back regarding this problem.

Edit : 2 weeks after posting this still no response

S. Keisrie

It's very saddening, the laptop had finally arrived, but the keyboard was defect, but of course, I cannot blame NB for this. So I called the customer service and decided to send the laptop back and get a refund, I asked the customer service how long does this process take until the money is transferred, and he told me that as soon as the item arrived, I would receive the transfer, so everything is good. I then went to the Hermes Paketshop and sent back the package on friday 29th Nov, I asked the person there how long would it take for the package to arrive at NB, and he told me that it would take like 2-3 days, and I waited until today and decided to call the customer service just in case to make sure everything is good. But then he told me that it would take <14 days. Which is not what I was told the other day, I was told that I would get the transfer as soon as the item has arrived there, this is very very very disappointing, I felt like I was "deceived" and now I have to wait for 2 weeks?, if I knew that this would take this much time, I would have opted for other options which take basically a similar amount of time.

So to sum up, I got a defect item, and now I need to wait for <14 days, if I were told that it would take <14 days instead of "as soon as the item arrived (2-3days)", it wouldn't have been any problem. Please make the transfer as soon as possible, thanks.

Product ordered, paid, and after 3 days they write back that is not possible, that they do not have it anymore.