nova-play.com Reviews 59

It took 3 weeks to receive my older. I brought them because I seen kim zozak claim there so good just like air pods. Never again will I listen to that. These things barley stay in my ear.

Scam. Lost my money. Purchased item after I saw Kylie Jenner endorsing it on Instagram. After not received goods and Nova Play sending fake tracking numbers to me they have completely disappeared now I have asked for my money back.
I wonder how much Kylie got paid in this scam????? Because obviously it was my money that's paid her. Scammers!!!!

This company is an absolute scam DO NOT BUY FROM THEM. I ordered a pair of pink NovaPlay wireless earbuds from them two months ago and was promised 3-7 day shipping. After weeks of not receiving the order and being unable to track it, I reached out to customer service and was told that there was a delay and they would be there any day. 2 more weeks go by and still no sign of the package and still unable to track it even with the new USPS tracking number they gave me it just said pre shipping label Sent and that it had not been received at any location. Still customer service tells me it’ll be there any day even though I told them I was moving in a couple of weeks. After two months of waiting and having to move out of state and never having received the package, I requested a refund for the item because it was clearly lost and never coming and unable to be tracked. I have now sent about 4 emails to customer service and have been completely ignored and they refuse to give me my money back after scamming me and the second I demand a refund they disappear and refuse to respond. This company ONLY sends their product to celebrities and people they pay to advertise the product, and everyone else that wastes their money on an order are left never receiving their items. Complete scam and irresponsible business don’t say you weren’t warned if you get ripped off like me.

This product is horrible ! It was bought for me on my birthday they took forever to arrive and I have had them for almost two weeks and they are not connecting to anything. It's is horrible I would not recommend this to anyone. It is a cheap product that is useless. They have put a such a low price because they are horrible and cheap and people are willing to buy them because they are less expensive then airpods but least with AirPods they work these don't work at all it took almost a hour to set them up and they have such low battery life even though I charged them for almost two hours! I am not a happy customer and you can't even refund them so they are laying in my house not be using and taking up space. Pls do not buy them! This is just a SCAM

This company deserves less than a zero. Its a scam. I ordered two air pods three months ago and never recieved them. They never answered my emails! I want my money back. How can we report them! They cant get away with this!

I had the wireless earbuds for 1 day and the left one has no sound. The right one works fine. I emailed multiple times for an exchange, to no avail. They want a video! The earbud has no sound! You don't need a video. The right side works fine.

I got mind but my Nova play work only on side (left side) another side is dead! when I contact to both of their support EMAIL then they responded me to provide the video as a prove but after I send the video, the support team disappear. pls be active! and find a solution that bring customer complete satisfaction as you said.....

Just got these and they seemed to be legit! I mean, Kylie Jenner even vouched they were her favorite! They sounded great and look exactly like the expensive ones but, a couple weeks after getting them the left one stopped working. So now I just have 1 working headphone. Can’t find a customer service # to call or anything! I can’t even pull up their website anymore! What a crock.. Very disappointing!!

If this rating had a 0 star option I would have chose it! This is a complete scam!! I personally bought the bundle pack with the lifetime warranty on May 25th 2020 because I saw Kylie Jenner promoting this company so I thought if she’s promoting this company then it can’t be a scam. I was 200% wrong!! It took them until July 1 to get them delivered to me. When I connected the to the Bluetooth the headphones died within 2 mins and will not charge. I have tried multiple chargers within the home and even bought a brand new charger still doesn’t work! I have emailed the company 5x about the problem they their response was try another charger. When I emailed them back about how I have already tried another charger they didn’t respond and still haven’t! I lost $140 to this company! DO NOT TRUST THIS COMPANY!!!

This place is a scam. ordered ear buds in april. received them fairly quickly, maybe 7 -10 days. was excited because they were my first pair of wireless buds. followed instructions for charging. they never charged. tried different cords, same thing. 2 weeks in i email their customer support and they said no problem! just send us a video of your problem. so i did. a week goes by, still no answer. i email again. they state again i need to send a video. i resent it. they say again, no problem! we will send you out new ones. As of today I still dont have a replacement pair and they don't respond to my last 2 emails. could be worse, but i'm out 30 bucks.
scam.

Faulty earbuds, agreed to replace in June, still awaiting. Had to send video evidence, which is ridiculous
Have stopped returning messages to me
Avoid this company, a SCAM

BEWARE IT’S A SCAM!!!

I ordered this on may after seeing kylie jenner promoting this and now it still hasn’t arrive! Emailed them and they’ve been giving me fake informations! This is really frustrating, u save up money and u ended up getting scammed. Literally such a waste of time, effort and money

Took a month or two to arrive, worked once and now they won’t come on at all. I’ve emailed there customer service but after reading the below I’m not expecting anything good. Annoyed I’ve waisted my money!

Worse company ever! Have wrote several emails, no reply! Order this back in May, its now July and nothing! Sent me a bogus tracking number that doesn't even work! Do not waste your time or money on this!

I ordered these in May after Kylie Jenner promoted them on Instagram. I finally received the product today after waiting 2 months. No issues like others have said about broken box etc, but the quality of these headphones are terrible. I put the volume on a little more than half and they are scratchy. I find it super odd that the companies website has now disappeared.

Took my money! Thanks Himynameistee! She advertised them and I never got them! Horrible company that doesn't respond to emails at alllllllll!!!!! Do not buy!!

Got these because I saw Kylie Jenner promoting them on her insta and I had been looking for affordable ear pods. The only issue was that it took a while to arrive but I've received them and they're pretty decent! Sound quality is alright, good packaging and they also came to me in one piece. Yet to see how the battery is but so far, no complaints!

Horrible experience! Ordered some AirPods and one of them was broken upon receiving my AirPods. Contacted the company to request a new pair and was told to send them multiple videos detailing the instructions that they sent pertaining to resetting the airpods, etc. This dragged on for weeks, the emails were a little strange and unprofessional. The customer service person whom I assume is the scammer would close the emails like “I’ll be waiting” and “Sincerly, Mr. President” really bizarre and creepy. The website disappeared recently. Just buy Apple EarPods and save yourself the headache.

Warning ⚠️ scams
I order these airpords when Kylie Jenner promoted them. I didn’t receive nothing. I emailed them and it said the domain nova-playy.com couldn't be found. Not even their website. Don’t let this people scam anyone else

THE WORST EVER!!!!!!!! BROKE IN LESS THEN 48 HRS. I HAVE BEEN TRYING TO RETURN THEM SINCE I AM IN THE 30 DAY FREE TIME AND NO RESPONSE AND NO ONE TO SPEAK TO FOR MY MONEY BACK!!!!!!!! DO YOU THINK KYLIE JENNER GIVES 2 F**KS FROM PROMOTING SUCH SHI*T PRODUCT?