NOVASOL Danmark Reviews 

Hello, I would like to report that although the website states that the rental price for the cottage includes a mop, bucket and vacuum cleaner, these items are not available... so how am I supposed to clean? Another issue is that the door lock is broken. Please contact me.

Very poor communication and no flexibility! I waited for a response to my cancellation for 3 months. I definitely cannot recommend their service as a homeowner. Property ID: S11901

The holiday house (in Denmark) was fine but customer service very hard to contact and did not do what they said they would when contacted. Nothing to differentiate this company over the competition.

Note the reply - please call us - but no phone number! You couldn't make it up.

Super Bent at lave en booking his jer, men man kan kun tjatte med jer, når der er problemer- intet telefonnummer eller mail - øv

English version below – Dutch version first for local readers.

Twee keer geannuleerd, beloofde compensatie niet gekregen, toch €500 extra moeten betalen.
Een week voor vertrek werd mijn betaalde boeking (9823390, € 3.770) geannuleerd.
Het alternatief dat ik koos werd drie dagen voor vertrek opnieuw geannuleerd.
NOVASOL beloofde 25% coulance maar ik moest alsnog 15% extra (€ 500) betalen
om twee dagen voor vertrek verzekerd te zijn van een huis.
Het huis zelf was prima, maar onze vakantievoorpret was twee keer weg.
NOVASOL: houd je aan je beloften. Ik sta open voor een oplossing en
zal mijn review bijwerken als dit wordt hersteld.

Cancelled twice + extra charge
Cancelled twice, promised 25 % compensation not given, forced to pay €500 extra.
One week before departure, my fully paid booking (9823390, € 3,770) was cancelled.
The alternative I chose was cancelled again just three days before departure.
NOVASOL promised 25% goodwill but still charged me 15% extra (€ 500) to secure
a house two days before departure.
The house was great, but our holiday anticipation was ruined twice.
I remain open to fair compensation and will update this review if resolved.

I had some major problems and Novasol’s representative was understanding and I feel she went out of her way to solve my problems and actually make my life much easier!Well done Ida and Theresa! Thank-you both!

Man får en god og relevant behandling når man kontakter jer.
Hjemmesiden kan godt være lidt forvirrende for ikke så kyndige PC brugere men med lidt hjælp går det.

We have been renting from Nova Sol for years and have never had any problems. Until this vacation, when Nova Sol simply let us down.

We are deeply disappointed in Nova Sol's service and customer friendliness. From day one, the cottage we rented had drainage problems due to a faulty pump, which the owner and Nova Sol were aware of. When we called Nova Sol, we were assured that someone would come by the next day, because it was evening, to solve the problem. This person had forgotten that no one works on Wednesdays and that our case would therefore not be looked at. But we were assured that we could just go away and that everything would be taken care of.

When we returned, the sewer smell hit us again, and we called Nova Sol again. Finally, a technician came and immediately had bad news: you can't stay here, especially not with a baby. We were unable to use the facilities during our entire vacation; we couldn't clean ourselves, our baby, our clothes, or the house. Because as soon as you turned on a tap, the bathroom flooded. Nova Sol said they would call us the next morning with a solution, but it's now three days later and we're still waiting.

We've called several times, gone to a service point, spoken to several people, but Nova Sol has simply left us stranded, without a house, without accommodation, and with compensation of a mere 20 euros for a stressful and unpleasant vacation that cost us much more than that.

Thanks, Nova Sol. We will never book with you again and would advise everyone else not to either, because when something goes wrong, you apparently just abandon your guests.

--

Added after NovaSol reaction.

We have been waiting for more than 7 days and we keep hearing the same thing, you will be called back soon as possible. The only thing we have heard thusfar is this reaction.

What we would like, is a call from you and a reaction on how a holiday accommodation for which we paid more than 400 euros for a couple of nights, in which we could not use anything of the facilities, you only give 20 euros compensation.

Still waiting on your call.

We arrived at 4 o’clock and found a very beautiful very clean very complete holiday home for the 2 of us.

Don’t use this company. Still awaiting a refund two months after agreeing compensation because the property was not up to standard. The house was filthy - with food left on the counter top, a bathroom we couldn’t use because it was so dirty and lots of dead flies and cobwebs. This is despite paying a compulsory €200+ cleaning fee as well as an extra cost for bedding and towels.For a rental of about €2,500 I would expect this to be included.

The third bedroom was like a cave - extremely dark with a door to the garage and another to a junk room going off it - the pictures on the website are completely inaccurate and could only have been photographed with studio lighting to make it as bright as it was.

We had no electricity for the first 15 hours and spent all morning sorting it out with no one answering calls at the France office as they were closed for the weekend (when I imagine a lot of people want to arrive).

We were told we had to be booked in by concierge so couldn’t arrive late so we booked an hotel room for the first night. We were rung by concierge that evening to say that they didn’t have time to check us in the the next day and had left the key out for us - so we wasted a nights accommodation.

We agreed a sum for compensation which has still not been paid in full despite numerous emails.

Certain descriptions and photos of the house on the website do not accurately represent the house. The fair review we left which pointed out the positive as well as negative aspects was taken down after a few weeks so no one can have an accurate review of the house. It seems that the house has no reviews at all so I am assuming they take down anything negative.

We arrived to Novasols dirty apartment which is crazy because u pay 80 euro for a cleaning when you leave. Floors were unwashed and 1 if the toilets didnt work. There were dirty plates and knives in the kitchen. Lola "Receptionist" was expecting that we will be there at a specific time to meet a technician to fix the toilet, that was out of order. This was not part of our vacation plans, also this is your responsibility as a host. No padel gear included or even possiblety to rent, why not give the info?
The main bedroom was promised a extra double sized bed, this was a small bed 140x190 cm for 2 people, like come on..
Broken mosqouito net in the living room.
Our electresity deposit on 60 euro, didnt reach for our use according to Lola, i asked for some data for proof when she demanded 111 euro. I got a picture but no dates, daily use or even a time period. We were accused of not turning on the air condition but we only used this at night. We did not pay any, because it was a scam. Otherwise we loved the padel tennis court and the swimmingpool, but we can't recommend this booking at all. Also we did send Novasol a complaint, but they dont care. Bad company!

I thought our sauna-ofen in our holidayhome was not working. We went to the novosol-office in gilleleje and asked for help. The woman there was very helpful and said she would see to it as soon as possible.
The next day, a technican (Kim) came to our house and checked the sauna-ofen. After calling the owner, he told to me that I just used the two controller not correctly.
Afterwards, he instructed me how to use the both controller to heat up the sauna directly.
I'm very happy that we are able to use the sauna as well.

This house is magnificent! Lots of space and a breathtaking view. 2 modern bathrooms, 3 WCs, and a state-of-the-art kitchen. The living room and both terraces offer several seating options to get comfortable and relax. It's cosy while being light and airy. We can only imagine how magical it might be in winter, with the dual-access fireplace. We enjoyed listening to our own playlists on the Amadeus sound box. A nice bonus are the sevaral games for all ages, as well as attractive coffee-table books on Danish gastro-culture. Another comfortable detail worth mentioning are slidalbe flyscreens on selected windows to keep insects out while letting in fresh air. The driveway is gravelled, giving direct access to the shielded terrace in front of the house. The only suggestion we might add are including instruction manuals for the ovens. Overall, we enjoyed a wonderful week, and we hope we can come again.

We stayed here during the winter break and the house itself is stunning—tastefully designed and set in a lovely location. We often saw wildlife in the garden, and fresh tracks in the snow showed even more had passed by. Those moments were magical.

We chose this house for a mixed group (ages 4 to 72) with very different sleep schedules. Unfortunately, the bedroom layout made that impossible. Three of the four bedrooms have direct access to each other; two are connected with no door at all, and the third has a window-like opening without glass. The fourth bedroom is separate, but it has a floor-to-ceiling opening toward the kitchen/living area, covered only by a flat grille—so sound and light carry straight in. There were no curtains in any room. I had noticed this mentioned in earlier reviews but assumed the February darkness would compensate. It didn’t: bright exterior lights in the eaves and at ground level kept the rooms lit up at night as if we were in the middle of a city. I ended up propping sofa cushions against the windows so our 4-year-old could sleep.

I couldn’t find a switch for the outdoor lighting and wrote to the host, but never received a reply regarding that. When we asked where the vacuum cleaner was, we did get a quick response (it’s in the garage, in a hidden compartment behind a mirror). Mixed responsiveness overall.

The house has a ground-source heat pump, so I expected reasonable energy usage, but we used around **800 kWh in one week**. That felt high, and I suspect the exterior lighting running all night didn’t help.

**Pros**

* Beautiful, stylish house in a fantastic setting
* Frequent wildlife sightings and peaceful surroundings (when lights aren’t glaring)

**Cons**

* Bedrooms lack privacy (interconnected rooms; open interior “window”; open grille to living area)
* No curtains/blackout options; very bright outdoor lighting at night with no accessible switch
* Host responsiveness was inconsistent
* High electricity usage (≈800 kWh for one week)

**Suggestions to the host**

* Add proper doors between the interconnected bedrooms and close the interior “window” opening
* Install blackout curtains/blinds in all bedrooms
* Provide an accessible switch and clear instructions for the exterior lighting
* Make the bedroom configuration crystal-clear in the listing so guests can judge suitability

**Overall:** A gorgeous house and location, but currently **not suitable for groups who need quiet, dark, private bedrooms** or have differing sleep schedules. With a few practical fixes, it could be excellent.

The House is very clean and well equipped. From the garden you have an awesome view to the sea. The only thing we noticed is That the pillows are slightly yellowish, so a little bit dirty.

The house was great, mostly clean beside the windows in the livingroom - there were handprints all over the window. The outside was fine, except that the grill (2 grills) were coalgrills, old and shabby, and if they were mine, I would have thrown them away. Also the hot tub had not been cleaned, there was sand in the bottom and the water was not clean. The location was great and we had a very good time there.

There was nobody at the office of Novasol. It took us some time to find out where to get the ordered linen and towels. The house was clean, no complaints, but the cushions of the sofa’s outside were very wet. I think the bags where they were stored are not good enough protection.

The inside of the house is nice and was cleaned well but some of the furniture, e.g. the coffee table is really stained.
The outside is littered with broken things, e.g. the trampoline, chairs. The washing line cannot be reached as the bushes underneath are hip heigh. So not sure where to dry any washing as the clothes horse is very rusty.
Some tender loving care of the outside would nicely complement the inside.
It was nice to get a phone number this year - should something be wrong - unfortunately you cannot get through and I never got the promised call back

Still no call back and the whole week a light keeps on turning on in an outside shed which is going on our electricity bill and we have no chance of turning it off as no switch controls it but a movement detector or whatever strange construction.

Novasol doesn’t do a quality check on the vacation rentals it offers. If it does, the standard is extremely low.
We rented an older, seemingly charming cottage with Wi-Fi, near the beach in Northern Sjælland.
We found a house that is completely worn down and messy. An electricity plug and a heating frame hang out of the wall, the bathroom sink is clogged, the Wi-Fi connection to which we received the login info, has been removed. But worst are the bedrooms. The mattresses of 4 out of five beds are unhygienic, dirty and stained, the bedding and bedframes were covered with dust, dried grass, dead insects and birch seeds when we arrived.
We contacted Novasol’s emergency number asking for an alternative accommodation, but as it was Sunday evening, they couldn’t help. They would send a cleaning team Monday morning and contact us to find a solution. Luckily, we have air mattresses with us, so we don’t have to let our children sleep in this setting.
Yet, nobody contacted us or showed up that next morning. We followed up through Novasols different contact point - international number, chat, local office. Overall a messy experience. Finally an exhausted cleaning team arrived late in the afternoon, but that didn’t solve the issue with the unhygienic sleeping facilities, nor the missing Wi-Fi, nor the fact that this cottage needs a deep clean, paint and some new screws here and there - it is in no condition to be offered as a vacation rental.
We asked again for another accommodation, or a refund. Days have gone by - we accepted our faith and try to make the best of our partly ruined holidays - but still no response from Novasol…

We had a wonderful time. Nice seaview. The cottage was clean and cozy. Everything you could possibly need was available. The owner was very kind and helpfull.
Big garden with a few fruit-trees. The cottage itself is rather small though it is meant for 6 people. We were with 3 and we assessed it to be suitable for 4. people.