The room was exceptionally clean and well‑maintained. The kitchen and utensils were spotless, and the overall environment was quiet and relaxing, with a lovely garden view and convenient proximity t... See more
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House was great quality and clean! Unfortunately we had to buy a ton of things ourselves for our 1 week's stay - no trash bags (and multiple are needed for proper trash sortint), only half a roll... See more
Company replied
Booked through Booking.com, managed by Novasol. We asked if we can check-in earlier, but we got no answer. Since there was no possibility to contact the Landlord, we called Novasol, but they could not... See more
Company replied
House HZE056 We found a folder in the house with information. At the end there was a damage form, but there was no form for complains for things we found not working, damaged or dirty. WE HAVE NOT... See more
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Company details
About NOVASOL Danmark
Written by the company
Vi er Europas førende udlejer af sommerhuse- og ferieboliger. Vi sender hvert år flere tusinde danskere afsted på ferie i Danmark samt til vores mange europæiske destinationer.
Besøg NOVASOL.dk
Last Minute tilbud
Miniferie
Poolhuse
Udlej dit sommerhus
Start dine feriedrømme her
NOVASOL Danmark
Written by the company
- Mere end 50 års erfaring
- NOVASOL har eksisteret siden 1968, og har derfor opbygget mange års international erfaring med udlejning af ferieboliger.
- Din mening betyder meget
- Takket være din mening kan vi arbejde med vores husejere, og fortsætte med at forbedre kvaliteten og servicen for vores gæster.
Contact info
Virumgårdsvej 27, 2830, Virum, Denmark
- www.novasol.dk
3.6
Average
27K reviews
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Your customer service was excellent
Your customer service was excellent and went the extra mile. Thank you.
April 8, 2025
Reply from NOVASOL Danmark
Dear Lee
Thank you for your review.
We are very happy to hear that you had a good experience with our customer service and that we could go the extra mile for you. We really appreciate your feedback!
Kind regards,
Frederikke, Novasol
Super let og god service
March 31, 2025
Reply from NOVASOL Danmark
Kære Kenneth,
Tusind tak for din feedback – det glæder os at høre, at du har haft en super let oplevelse og fået god service.
Vi håber i får en fantastisk ferie!
Med venlig hilsen
Simon, Novasol
Quite disappointing START, wonderful end
Quite disappointing. On arrival discovered there was no linen and no towels. Booked via booking.com and NOWHERE in the listing did it state that we needed to provide this. Was never mentioned in any emails. Was no mention of any option to rent them from Novasol. Had to go to a market and buy cheap linen the night we arrived and have to go to Ikea to buy cheap towels today! Also was provided a link to record a meter reading. I click the link and get a blank page saying "there are no meters to read". I took a photo of the meter reading and recorded it but I fear they will not accept that. Horrible start to our time in Denmark :(
EDIT UPDATE: As per Novasol's reply here, the response from their local office was AMAZING. I'm editing my initial 1 star to 4 due to their thoughtfulness in resolving this whole situation for us. They went above and beyond to address all our concerns 110%
April 1, 2025
Unprompted review
Reply from NOVASOL Danmark
Dear Dallas,
We are very sorry to hear about the experience you had on arrival. This is definitely not the standard we want to deliver and we fully understand that it has been frustrating for you to discover that there were no bed linen and towels available and that this was not mentioned in the booking or communication.
We see that our local office has been in contact with you and helped resolve the situation, and we will take this feedback on board to improve our information going forward.
We hope that your stay is now running smoothly and we appreciate that you brought these issues to our attention so that we can remedy them.
Sincerely,
Kristine, Novasol
I would not book with Novasol ever…
I would not book with Novasol ever again. We had many problems and they always talked their way out of the responsibility!!! According to them it was not necessary to fix problem of a continual loud piercing sound coming from a boiler in next room to living area. We had to listen to it for 3 weeks. Also loud noise from construction work over road from apartment was terrible. Not their fault but could make people AWARE of this when booking. Not the quiet relaxing holiday we wanted.
February 4, 2025
Unprompted review
Reply from NOVASOL Danmark
Dear Mrs. Gray,
Thank you for your feedback and we are very sorry to hear about the issues you experienced during your stay. This is certainly not the experience we want to offer our customers.
We understand your frustration and we regret that we have not been able to remedy this during your stay. Our quality department has tried to contact you to work together to find a solution.
Sincerely,
Simon, Novasol
The place is really nice
The place is really nice, you would think it was renovated last year. Everything worked, you could also use a gym, heated indoor pool, sauna etc. The beach is endless, fine sand. The location has a history, being a small part of the Hitler's enormous complex Prora, several buildings with a total length of 4-5 km, all facing the beach.
March 17, 2025
Reply from NOVASOL Danmark
Dear Nick,
Thank you for your feedback! It sounds like you had a fantastic stay and we're glad you were satisfied with the facilities and the great location. It's always exciting to hear about the history behind the places, and we're glad you had a good experience with both the beach and the other facilities.
We hope you have even more great experiences in the future!
Kindly,
Simon, Novasol.
70kms away to pick-up towels and bed linen
They asked us to pick-up towels and bed linens 70kms away from the house. These people are insane
March 11, 2025
Unprompted review
Reply from NOVASOL Danmark
Dear Davide
We are very sorry for the inconvenience you have experienced. Unfortunately, bed linen and towels have to be picked up at our local offices, which are located all over the country. We understand that this can be inconvenient and we will take your feedback on board internally. You are always welcome to bring your own bed linen if this is easier for you.
Kind regards
Kristine, Novasol
Let og ligetil booking side.
February 26, 2025
Reply from NOVASOL Danmark
Kære Kristian,
Tak for din feedback! Vi er glade for at høre, at du synes, vores booking-side er let og ligetil. Vi håber, du får et dejligt ophold!
Med venlig hilsen,
Kristine, Novasol
Very hard to communicati via Chat and…
Very hard to communicati via Chat and customer service are lazy and tries their best not to generate work for themselves.
They are more into closing the chat down than to solve any problems. If you ask for a supervisor they just close the chat
If possible avoid Novasol.
February 28, 2025
Unprompted review
Reply from NOVASOL Danmark
Dear Kare
We are very sorry if you have had a bad experience with our customer service. Of course, this is not the service we want to provide.
Our employees do their best to help, but we understand that it can be frustrating if you haven't gotten the help you needed.
If there have been issues with the chat, we recommend contacting us by phone so we can do what we can to help.
Kind regards,
Kristine, Novasol
If I could I would give -0 stars
If I could I would give -0 stars. Avoid this scam company as much as possible!!!!!!! Electricity cost more than rent!!!! plus they send the amount in euros even though we live in Denmark. We are talking to my husband that we will contact consumer rights and lawyers. The next time the electricity came to €425 for two nights, and they aggressively demand payment.
February 3, 2025
Unprompted review
Reply from NOVASOL Danmark
Dear Audrone,
We are sorry to hear that you have had a bad experience.
We charge the consumption in the currency specified in the rental contract. Sometimes we can only issue bills in euros, for example if the booking was made through a partner, we apologize if this has caused confusion.
We would always like to check if the consumption bills are correct, but we can only do this if we receive your booking number. As you have not returned with this, we would therefore advise you to contact our customer service if you want us to review your bill.
Kind regards
Kristine, Novasol
Easy to find and book the accommodation…
Easy to find and book the accommodation I was looking for.
Thanx
January 24, 2025
Reply from NOVASOL Danmark
Dear Stuart
Thank you for your message. We're happy to hear that you found it easy to locate and book the accommodation you were looking for.
We hope you have a fantastic holiday and enjoy your stay!
Kind regards,
Simon, Novasol
Reply from NOVASOL Danmark
Dear Sune
Thank you so much for your kind words. We’re thrilled to hear that you found our service excellent, responsive, and informative. It’s always our goal to provide the best possible support, and we’re glad to know we met your expectations.
We hope you have a wonderful holiday!
Kind regards,
Simon, Novasol
Reply from NOVASOL Danmark
Dear customer,
Thank you for your feedback. We are happy to hear that you had no problems with your booking this year. We hope you have a great vacation.
Sincerely
Kristine, Novasol
All correspondence is in Danish
All correspondence is in Danish. I am therefore not able to provide my experience with Novasol.
I would recommend Novasol for bookings but not for the after booking were everything is in Danish.
January 9, 2025
Reply from NOVASOL Danmark
Dear Remko,
Thank you for your comment. We understand that language barriers can create challenges and we are sorry that you had difficulties communicating in Danish after your booking.
You are very welcome to contact our customer service so we can see if we can change the language to make communication easier for you. We hope your booking experience was otherwise positive and we thank you for your recommendation.
Sincerely,
Kristine, Novasol
I was disappointed in the service from…
I was disappointed in the service from Novasol. We rented a house which, contrary to the description of the house, did not have a room with a double bed, only rooms with single bed. In addition, the dishwasher was leaking and could not be used which was a nuisance. Novasol was sorry about the inconvenience and offered to reimburse us 17 euros!!!!
December 26, 2024
Unprompted review
Reply from NOVASOL Danmark
Dear Susanne,
Thank you for your feedback. I understand that you are disappointed with the experience, and I apologize for the issues you encountered.
We hope that the compensation offered can still help in some way. I will make sure to pass your feedback on to the relevant departments.
Kind regards,
Kristine, Novasol
Was never told the property was occupied
We booked a property on 20th of December. Was in communication with novasol on 21st and 22nd about check in procedure and so on. On 23rd which was our check in day I received a message when I was on the flight to Norway that the property wasn’t available after all. I then responded asking clarification and I got another message saying booking was confirmed and all was good. At 4pm I received another message saying they had tried to call and if I could get back in touch. I replied with my contact number for them to call but no reply to message. When I arrived at the cabin the owner was staying there. He told me he had notified novasol on the 21st morning about this but novasol had not done anything about it or even let me know. Novasol had not tried to find other suitable accommodation for us either. We were left with a ruined Christmas and no help from novasol at all.
Huge extra expenses added to my Christmas.
Shocking customer service
December 23, 2024
Unprompted review
Reply from NOVASOL Danmark
Dear Christian,
Thank you for your feedback. We deeply regret to hear about the issues you encountered during your booking experience. It’s clear that the communication breakdown and lack of support from Novasol caused significant inconvenience, and we sincerely apologize for the distress this caused, especially over the Christmas period.
We understand that being informed about the property’s unavailability at the last minute left you in a very difficult position. This is certainly not the level of service we aim to provide, and we will ensure that your experience is reviewed and addressed by the relevant teams.
Kind regards,
Kristine, Novasol
Horrible Customer Service
Absolutely despicable treatment from Novasol who are managing the house. We booked a house based on the title that it has a sauna, however the sauna is not available during the winter months when we where there. I had it confirmed both written and verbally that it would be available, including on the day of our arrival, but alas... We ended up only going there very briefly to confirm that it was in fact not available, and thus called and asked to cancel and get a refund. They are now claiming that I didn't contact them in due time, so I forfeit my right to a refund as they weren't able to help me solve the issue. What a load of BS. Would NOT recommend anything that Novasol is managing, and I for one will never deal with them again after this treatment!
December 12, 2024
Unprompted review
Reply from NOVASOL Danmark
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We appreciate you taking the time to share your thoughts.
Best regards,
Emma, Novasol
Terrible and slow service
I have booked a summer house for 2 nights with Novasol and it was a terrible process. Already from the start they messed up the costs and started adding and editing everything before the date of the booking. They were passing me around from one person to another, and everyone was telling me things thats completely differed from another. After the nights spent at the summerhouse I was supposed to hear back from Novasol about my deposit but nothing. After months of countless of unreplied emails, I got my deposit back. It took them half a year, and I have been completely ignored. I had to reach out to them countless times. The whole process was just super unprofessional and slow.
April 1, 2024
Unprompted review
Reply from NOVASOL Danmark
Dear Melitta,
Thank you for your inquiry. It is regrettable to hear that you had trouble getting your deposit refunded and that the service was not as easy and quick as desired. Despite this, we would like to thank you for sharing your experience with us.
Kind regards
Emma, Novasol
it was worst experience with novasol
it was worst experience with novasol - house was in terrible condition: Problems with electricity
Water was leaking through the roof
Problem with heating and hot water
100% not reccomend
November 29, 2024
Reply from NOVASOL Danmark
Dear Yuliia,
Thank you for sharing your feedback. I’m truly sorry to hear about the issues you encountered during your stay. This does not reflect the standard we aim to provide.
Your concerns regarding the condition of the house, are unacceptable, and I completely understand your frustration. I have forwarded your feedback to the relevant department to investigate further and ensure this property meets our quality standards.
Your experience is important to us, and we would like the opportunity to make things right.
Kind regards,
Carl from Novasol
FALSE ADVERTISING
Novasol has terrible customer service! They had false advertising and when I called them out on it, they were rude and put the blame on me. SHAME ON THEM FOR BEING CON ARTISTS! Be very careful with this company. They use other platforms such as VRBO to post their rentals but they take no responsibility!
October 3, 2024
Unprompted review
Reply from NOVASOL Danmark
Dear Barbara,
I am very sorry to hear about your experience and this is certainly not the standard we want to maintain. We take all complaints seriously and I would like to emphasize that it is never our intention to be rude or blame customers for problems. We work hard to ensure that our advertising is accurate and transparent and I am concerned that you have had a negative experience.
Sincerely yours,
Simon, Novasol
They are first putting the rate down
They are first putting the rate down. Then canceling without notice. I have booked for the house for 3 night. On the first day I had to wait infront of the house for 4 hours and couldn't get into the house. Then, We had to go to hotel to stay overnight.
Day after when I call them then they are saying that they have cancel the booking.
This is not good.
October 28, 2024
Reply from NOVASOL Danmark
Dear Khan,
I’m truly sorry to hear about the challenges you faced.
Unfortunately, sometimes situations arise that are beyond our control, which may lead to us needing to cancel bookings, and I regret that you fell like you weren't informed promptly. We work as fast as we can with the resources we have. Sadly there wasn't a house for a relocation for you. But, we have ensured that a full refund has been processed for you, and I hope you were able to find a suitable alternative for your trip.
Thank you for sharing your experience – your feedback is important, and we are working to improve our processes moving forward.
Best regards,
Asta, Novasol
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