Novatech Reviews 

I did not realise that the item was being posted to me, and I did not also realise it would cost £8 for delivery. The inkjet cartridges are already expensive enough. I wont get caught out another time. Have a good day.

Great advice and prompt delivery when irdered

Great advice before purchasing a replacement mouse

Excellent advice and service - as per always

Quick and professional service at a good price. I haven't used Novatech for years but I will be back!

This purchase was dealt with by someone who had a very helpful approach. But then I have been using Novatech for many years and have always found the service excellent.
A pity that I shall not be able to take a short trip and will need to do all future purchases from a distance.

It was an effective way to buy a PC using the over the counter service where the technicalities could be discussed with an expert.

I have used Novatech at their Portsmouth headquarters (and recommended them to many friends and family) countless times over the last 15 years or so (probably longer). Earlier this week I checked their website for an item I required and found that they had 2 in stock. So as usual I travelled down to the shop to find a tatty piece of paper in the window saying that as of 1 June they are moving fully online.

As a technology company how hard would it be to put a banner on their website to say that the retail outlet has closed. From previous purchases, they have my home address and they have my email address but I had received no notification that their retail outlet was closing.

The company seem to be pivoting towards being a business to business supplier, which is fine, all companies change, its just that with this change I can no longer recommend them to my friends and family – hence this review

There seemed to be no way to feed feelings of their poor customer communication back to them other than via this website. I did ask some poor unfortunate who was going in the door but was told that the techs have no way to feed anything back to management.

Novatech customer service went above and beyond. I purchased some headphones from them on-line based on my needs and multiple reviews. Unfortunately, once I had tried them, I found them uncomfortable and the sound quality not as good as I had expected. Novatech couldn't take the headphones back because I had tried them but gave a full refund anyway.

I required a 128GB USB stick. Novatech had some in, so I purchased one.
As simple as that.

Thanks

I have been using Novatech for over 5 years now. The support they provide is second to none. I spoke with "Samuel Cowell" about my recent order and what I wanted for my new PC and he was incredibly patient and helpful. The original Gaming PC I purchsed was back in 2021 and has had absolutely no issues for 5 years. They are dedicated to providing customer support and helping you find the perfect set-up, with an increible amount of patience. I would never buy a Pre-built or custom built PC from anywhere else. Honestly I am amazed at the services, support and friendly attitude they provide, not to mention their products.

Ordering on-line and collection was simple and effective

Product available at a good price. Delivery timescales were right. Arrived suitably packaged.

Reasonable price, fast delivery and it appears to do everything it should

Ordered a REIGN Titan ICUE and was delivered the next day on time. Purchased the system through the sales department over the phone whom guided me through the whole process. 10/10 will be using them again.

Next day delivery as promised. Device works perfectly so far. It is amazingly fast.

Just upgraded my graphics card in a PC I bought 4 years ago from Novatech. In the last 4 years I’ve had to speak to technical on a few occasions and each time I found them really easy to deal with. I’m in no way a computer nerd so happy to find that they are. They explain everything with patience in layman’s terms. Definitely my ‘go to’ place now and in the future. They had my PC’s details stored so were able to advise me on the card I needed. I have total confidence in them 😎

quick and easy, order turned up on time