24-hour response from the customer service team. I've dabbled with many writing software programs over the years, and I've found the Novel Factory to have the most thorough and user-friendly outlinin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Novel Factory is a great site to help you plan your novel. It allows you to keep key components (scene list, timelines, characters, settings, etc.) in one place and refer back as you develop things fu... See more
Company replied
Novel Factory was the difference between being published in my lifetime or not. The ability to write scenes as they come to me without being confined to a strictly linear story has completely chan... See more
Company replied
Great software if you're a beginner and looking for some guidance on how to get started writing your novel. The roadmap is particularly good for this. Still needs some work on the UI to be as good a... See more
Company replied
Company details
Written by the company
The Novel Factory is software for novel writers. It helps you get your novel finished, work more efficiently and get published! It has a step by step roadmap for writing a novel for beginners, all the way from premise to publication. For more experienced writers it has goals and statistics, advanced scene organisation, many levels of inter-related novel, character and location overviews and details and much, much more.
Contact info
NF House, East Chevin Road, LS213BN, Otley, United Kingdom
- info@novel-software.com
- www.novel-software.com
The Novel Factory includes all the…
The Novel Factory includes all the features someone working on a novel needs. And if it doesn't have features that you, as a writer, wish it did, contact the staff. they are very dedicated and respond in a timely manner, more timely than I would ever expect. Features have been added that I have requested.
April 1, 2025
Unprompted review
Reply from The Novel Factory
Hi Lisa,
Thank you for taking the time to leave such a lovely review! We’re so glad you’ve found The Novel Factory to be helpful for your writing and that you’ve had a good experience with our customer support team. We spend a huge amount of time responding to all the enquiries we receive, so it’s always nice to hear that this dedication is appreciated. We also take on board all the requests for features that we receive and use these to guide the development of the software – it’s our goal to make The Novel Factory a tool that can help as many writers as possible, and listening to user feedback is a fundamental part of that. Thank you again for being part of our writing community.
Cost is very high for what it is
Cost is very high for what it is. With so many other writing programs out there, that are only a fraction of the cost of this program, it simply isn't cost effective. It doesn't have features that other programs have and unlike other programs, there isn't new features being put out to keep subscribers.
April 1, 2025
Unprompted review
Reply from The Novel Factory
Hi Nighttimenovelist,
Thank you for taking the time to share your feedback. We’re sorry to hear that you don’t think the software is cost-effective. We offer a number of subscription and one-off purchase options to try to suit all budgets, with our Basic Annual subscription currently working out at just $6.25/month. This is significantly cheaper than many of our competitors including Dabble ($9/month) and Living Writer ($12/month). We also run regular promotions to help make the software even more accessible.
Regarding features, we’re continuously adding new tools based on customer feedback and suggestions – for example, we have just launched a new ‘Timelines’ feature, which was hugely requested by our userbase. We understand that not every feature will be valuable to every writer, but we are committed to continuously evolving the software to meet a wide range of writing needs. If you have any suggestions or requests for features you would like to see, please do get in touch with us – we’re a small but passionate team, and we’re always looking for ways we can improve.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.