NPS Solovair Reviews 

I had been interested in boots by NPS Solovair since my brother bought a pair and eventually bought Burgundy Rub-Off 6 Eye Steel Toe Capped Derby Boot.
I wore them for the first time yesterday shopping in Glasgow and they were extremely comfortable, no rubbing, no breaking in, just very comfortable. They are incredibly stylish, fantastic quality and I love them. I stupidly bought the wrong length of laces for my boots and when I contacted the company they sent a free replacement pair straight out to me, brilliant customer service

I ordered a size too small, but the boot was very well made. Customer service was fantastic, I I would definitely buy from here again.

If you’re looking for a quality pair of Loafers or any type of boot for that matter, then look no further, Solovair’s selection and quality is second to none and the hassle free returns or exchanges service is incredible. I originally ordered an 8 which I thought was too small, then exchanged for an 8.5 which turned out to be too big, then re-exchanged back to my 8’s after some insightful info from Viv and the team! They were so quick to turn around the shoes during the whole fiasco and were extremely responsive in message as well.

As for the shoes, they are beautiful and incredibly well made, I can’t want to break them in and enjoy them. If you have any queries for the team don’t hesitate to ask as they were amazing throughout the entire order process.

Would highly recommend and will definitely be getting another pair from here in the future!

I purchased a pair of platforms from solovair and to say I am disappointed is an understatement. After less then two months of wear, the sole of the platform is starting to fall off and the main part of the sole is detaching from the supports of the shoe.

This is the second time I had issues with solovair, my first pair had sole issues in which they promptly worked with me to fix however this time they haven't gotten back to me. I have already emailed them twice with no response. 200€+ shoes should not be falling apart in less then two months of wear. I had been waiting for these shoes to drop for almost a full year and to see them just fall apart is just disappointing.

Not only are they great boots because they are high quality and look awesome, but customer support went out of their way to help me with an issue and make sure I got the exact fit I needed. Many other companies would have ignored my problem but they actually took the time to help me, and I am now so happy with this pair! Thank you again

Bought a pair of the Brown Greasy Gibsons. Delivered on time, great fit and didn't really need much wearing in time - just wore them around the house for a day or two. I did have a slight problem when the leather got wet, but when the customer service team saw the photos they agreed it was a fault with that particular piece of leather and dispatched a new replacement pair without any questions. Great shoes and the best customer service I've had in a long time! Pleased to say the new pair are holding up just fine and it definitely won't be my last order.

A high-quality product (Black Greasy 8 Eye Derby), especially when compared to similar offerings from other brands. What really stands out though is the customer service. They really care. I highly recommend it.

Amazing customer service and very fast shipping to USA. I had a problem with a shoe and the customer service team was amazing and responsive. I am very happy with the company and the shoes are great quality at a solid price. Definitley will be puchasing more in the future.

I received the wrong shoes in my order, Solovair responded promptly to my message and more than made good on the order.
These are great shoes, and customer service is outstanding.

Excellent Customer Service from ViV. I had to contact Solvair regarding an issue with my boots. I'd gotten them out for Autumn and although I had bought them last year, there was a small issue with them. I contacted customer services and I can only say the best experience I've had with a customer service person. Efficient, quick and friendly. Viv deserves a bonus, she's a credit to Solovair.

Very fast and efficient customer service. I emailed and they responded immediatley, and helped me with my order. I am very impressed.

These are incredibly well made boots. Top quality made the old fashioned way. Shipping to the United States was quite quick- within a week of ordering. I accidentally ordered a size too large and arranging an exchange was quite simple. The response from a representative was very fast. I had a minor issue with the return carrier not servicing my area and the company was quick to arrange a different courier to facilitate my return/exchange. Absolutely everything about my experience was 100% positive!

So I ordered a pair of boots on the reduced outlet section. There seemed to be a delay with the order it was outside the timescales, so I email them and a lovely customer service advisor got back to me right away. There had been an issue with the site and the boots were no longer available and she asked if I wanted to switch out for a different pair or a refund. I went with refund as there were no more in my size that I wanted. The customer service advisor was great she apologised for the disappointment and she even gave me a good discount code for if I choose a different pair later and it has no expiry date. I wasn’t expecting it I was just happy to have my refund sorted so quickly. Great example of how even when things don’t go to plan, good customer service makes a big impact (I have now picked a different pair in my size and am happily awaiting my order) thank you Viv in the customer service team you are a star.

Great service - very well packaged, very quick delivery, great communication, easy ordering, and a superb pair of shoes. Quality of material and construction is excellent! Just wish more companies could match this level of service. Recommended

I purchased a pair of Solovair boots after hearing so much about their quality, but my experience has been very disappointing. After fewer than 10 wears, the elastic had already stretched and become misshapen, making the boots look shabby and unpresentable.

When I raised this with Solovair, customer service responded once, saying the issue was not a fault but just “wear,” and offered me a 25% discount on buying a new pair, which to me felt like being asked to spend more money to fix their quality problem. I politely asked for clarification and what options were available for compensation, including whether I could return the boots. Since then, I have sent multiple follow-up emails and received no response whatsoever.

It is extremely disappointing that a brand that trades so heavily on heritage and craftsmanship treats its customers this way. The boots have not lived up to their reputation, and the aftercare has been dismissive and unprofessional. Based on my experience, I cannot recommend Solovair.

Truly amazing customer service! Following an issue with my shoes where the leather began to peel (due to a fault impossible to see in quality control), Solovair were very responsive and sorted the issue right a way. The person handling the case truly cared and talked me through different options, before arranging a replacement.

I was surprised how easy and fast it was to exchange boots for a different size. They even arrive with a bag you can use for packing before shipping back. We needed to exchange the size twice and both times it took under a week from Latvia. Great experience. Now lets see how the boots hold up.

I got my Solovair boots a little under a year ago and I am really happy with them. It’s always nerve-wracking to order shoes (especially boots) online without being able to try them on but I made an exception and I am so happy I did. I received the shoes quickly considering the international shipping. Initially I tried to break in the boots while wearing thick woolen socks but quickly discovered that it actually did more harm than good and switched over to normal socks. Ever since the switch I have only ever really experienced pain in relation to the boots when wearing them for extended periods of time (+8) hours and that has been minimal.
I am now excited for the weather to change so I can wear my boots again! (Note that my boots have not been exposed to very extreme weather, no more than a few cm of snow, so I can’t say how they do in such situations)

Fantastic customer service. I returned a pair of unneeded shoes and the returns process was by far the easiest and quickest I've experienced. Money back in my bank just 2 days after posting. Says a lot about the company and I'll definitely return in the future.

Due to the fact that Solovair does not have any brick and mortar stores in the metro Detroit area, I asked them if I could buy a couple of different styles of their boots for a birthday gift to see which style she liked more, and then send one pair back at their expense, they gladly sent me two pairs and covered the return shipping on the pair that we did not want. I have owned a pair of the 11 eye black astronaut boot, for somewhere around two years now, I have put hundreds of miles on These boots, and they are super comfortable, and are showing no signs of breaking down whatsoever. I think this is an excellent quality product, and I highly recommend them to anybody that wants to support handmade craftsmanship.