Product was just as described. Very happy with them right now. Definitely would purchase them again. Shipping was fast. Fedex is really letting ntw down. Their service is terrible. I had a very hard t... See more
Company replied
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Review summary
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Based on these reviews
Ordered 2 tires From National and tracking indicated a shipping label was created but there was no movement after a few days. I called and an actual customer service representative answered and reaff... See more
Company replied
I’ve been a customer with NTW for about 13 years now, from purchasing square body Chevy parts to items for my newer ram trucks also. Always super fast shipping and the products received were always go... See more
Company replied
yall did a great job mounting and balancing my new 34x10.50x17 swamper ltbs!! the only thing i can complain about was shipping but that was fedex......it took a 3 day delivery to get the four tires an... See more
Company replied
Company details
Written by the company
National Tire & Wheel Off Road Tires Wheels & Accessories for 4x4 Trucks, SUV's and Jeep Vehicles.
Contact info
Garden Court 5, 26003, Wheeling, United States
- 1-(800)-847-3287
- info@ntwonline.com
- www.ntwonline.com
4.5
Excellent
772 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchasing is a breeze
Purchasing the same setup I had was a breeze since it was under my purchase history in my account. Checkout was easy and everything is straight forward.
November 7, 2023
Reply from National Tire & Wheel
Jordan,
Thanks for the repeat business and the review. We appreciate both.
Reply from National Tire & Wheel
Thank You, we appreciate the business and the review.
Reply from National Tire & Wheel
Thanks for the review, we appreciate it.
I only got 3 of 4 tires
September 27, 2023
Reply from National Tire & Wheel
Ethan, I just saw your review and looked into the issue. I see that FEDEX had lost one of your tires and we shipped you another one. I'm sorry for the problem with FedEx, but we have no control of the order once it leaves our building. All that we can do is fix the problem, which we did.
Reply from National Tire & Wheel
Great to hear. That delivery truck must have been running on Cam2 fuel! Thanks for the business and the review.
Super Swamper SXII
Super Swamper SXII. Tire price was different than posted on the website.
Shipping was also little high but arrived early and in good condition.
September 6, 2023
Reply from National Tire & Wheel
Hi Matt, Thanks for the order. Can you let me know what you meant by "Tire price was different than posted on the website"? I looked at your order and the price on your invoice is the same as what shows on the web, The SX2s haven't changed prices for a while. I also see that you used a $25 off coupon, so the end price was actually lower than the price on the web. I feel your pain regarding the shipping. Shipping is out of control right now with the price of fuel being so high. If you want to let me know what you meant about the price discrepancy, you can email me at mark@ntwonline.com.
Very quick delivery
Very quick delivery, l think 3 days from time of order,to upstse NY
September 6, 2023
Reply from National Tire & Wheel
William, Thanks for the order and the review, we appreciate both.
Great customer service
Great customer service, very quick to call me/email me with updates.
August 31, 2023
Reply from National Tire & Wheel
Ron, Thanks for the order and the review, we appreciate both. Glad that we were able to help you out.
Great deal with fast shipping
August 30, 2023
Reply from National Tire & Wheel
Thank you very much. We appreciate your business and the review.
Reply from National Tire & Wheel
Thanks for the order and the review.
Highly Satisfied again!
As with every purchase through you, the lowest price and unbelievable shipping times.
August 29, 2023
Reply from National Tire & Wheel
Thanks for the kudos. We appreciate them.
Shipping Sucks
The shipping part was the bad part . No one texted emailed me about progress of order . Till I called looking for it . The guy told me because it just shipped today which was Wednesday then he said it was scheduled for delivery today. Boy that’s fast. So he gave me the tracking number . So I waited at home Wednesday afternoon looking for it but no delivery. Called FedEx to see up a delivery date and time . Set up for Friday at 1 pm . Called to see where it was they had rescheduled it. For Monday after I was waiting on it to show . Had to go pick it up myself at FedEx terminal a hour away. Box all ripped up . Not happy to say the least. Not sure I would recommend national tire and wheel . Shipping is your short fall .
August 8, 2023
Reply from National Tire & Wheel
Ken, Sorry to hear about the issue with the shipping. Unfortunately, once something is shipped, we are no longer in control and are at the mercy of the shipping company. Regarding the notifications, these are sent out automatically. Lots of times they end up in junk or spam. Sorry for the inconvenience, if there is anything that we can do for you, please let us know.
Reply from National Tire & Wheel
AJ, Thanks for your business and the review. We appreciate both.
Easy ordering and quick shipping!
August 1, 2023
Reply from National Tire & Wheel
Thanks Dusty, Thanks for the order and the review.
Reply from National Tire & Wheel
Wes, Thank you for the order and the review. We appreciate them both.
recieved deffictive tires
recieved deffictive tires. thread was very uneven, been hours on the phone sent pic after pic, been going on for a week, they want me to send them back and wait for them to inspect! they just keep trying to tell me how im wrong, $1600 worth tires and im still walking, DO NOT purchace from this company!!!
July 18, 2023
Unprompted review
Awesome service
Hands down, best customer support I have ever seen. Real people. Efficient.
July 6, 2023
NTW is awesome
NTW had the tires I was looking for, 4wheel parts told me it would take 8 months, to get the same tires. NTW beat their prices too. Shipping was ridiculously fast!
July 6, 2023
Great price and coupon code saved on…
Great price and coupon code saved on shipping cost.
July 5, 2023
Reply from National Tire & Wheel
Richard, Thanks for the review and the business. We appreciate both.
My order showed up faster than quoted
My order showed up faster than quoted, it was reasonably priced and I got exactly what I asked for. Very happy experience with NTW!
July 1, 2023
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