NÜRNBERGER Versicherung Reviews 2,396

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Life Insurance Agency
  2. Auto Insurance Agency
  3. Commercial Insurance Company
  4. Health Insurance Agency
  5. Liability Insurance Company
  6. Term Life Insurance Provider Company

About NÜRNBERGER Versicherung

Written by the company

Menschen im Mittelpunkt.
Unser Motto lautet seit jeher „Schutz und Sicherheit im Zeichen der Burg“. Wir sind als Versicherungsunternehmen in Nürnberg fest verankert. Unsere Vision dabei ist, dass jeder Mensch, ganz einfach den passenden Schutz findet. Das erreichen wir, indem wir uns voll auf unsere Kunden und Ihre Bedürfnisse fokussieren. Damit wir das mit nachhaltigem Erfolg schaffen, entwickeln wir uns kontinuierlich weiter und entwickeln innovative Lösungen, um Ihnen den Schutz zu garantieren, den Sie brauchen.

Soziale und gesellschaftliche Verantwortung.
Zu unserer sozialen und gesellschaftlichen Verantwortung stehen wir und bieten Ihnen dort Schutz, wo es Lücken in der gesetzlichen Versorgung gibt. Zudem fördern wir das Gemeinschaftsgefühl in unserer Region, indem wir uns dort für Kultur, Sport und soziale Einrichtungen engagieren.

Allgegenwärtige Veränderung.
Unsere Gesellschaft, die Wirtschaft und unser Alltag unterliegen einem ständigen Wandel. Wir gehen den Weg in die Zukunft, indem wir offen für Neues bleiben und Digitalisierung aktiv vorantreiben. So sind wir für die neuen Ansprüche und Anforderungen an das Produkt Versicherung gerüstet. Dabei stehen unsere Kunden für uns aber immer an erster Stelle.

Flexible und nahe Beratung.
Für Ihre Anliegen haben wir immer ein offenes Ohr. Dafür stehen wir Ihnen telefonisch, schriftlich oder persönlich zur Verfügung. Der Schadenfall ist eingetreten oder Sie haben Fragen zu Versicherung und Vorsorge? Wir sind über jeden Kanal für Sie erreichbar.

In unserem Kundenportal „Meine NÜRNBERGER“ können Sie Ihre Anliegen auch direkt online erledigen. Unbürokratisch, schnell und zuverlässig. Egal ob PC, Tablet oder Smartphone – Im Kundenportal habe Sie Ihr Vorgänge zu jeder Zeit im Blick.

Verlässlich und leistungsstark.
Seit 1884 sind wir Ihr leistungsstarker Partner mit ausgezeichneter Finanzkraft. Das bestätigt auch Fitch Ratings, eine der 3 weltweit größten Ratingagenturen. Verlassen Sie sich auf uns! Wir sind in den Bereichen Lebensversicherung, private Krankenversicherung, Schadenversicherung, Unfallversicherung und Autoversicherung sowie im Finanzdienstleistungsbereich tätig. Das börsennotierte Mutterunternehmen des Konzerns ist die NÜRNBERGER Beteiligungs-AG.

Contact info


4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Good

Dominico Mettbach help me a lot on the process of with a Storm Vertrag even we hat a little languaje barrier, very patient and helpful.

December 10, 2025
Unprompted review
NÜRNBERGER Versicherung logo

Reply from NÜRNBERGER Versicherung

Hello David Sarda,

thank you for your feedback!
We’re glad to hear that Mr. Mettbach could assist you with your contract and make the process smooth despite the language barrier.

Best regards!
Your NÜRNBERGER-Team

Rated 5 out of 5 stars

Received very effective and responsive…

Received very effective and responsive help from Sven!

October 30, 2023
Unprompted review
NÜRNBERGER Versicherung logo

Reply from NÜRNBERGER Versicherung

Hello Britt Min,

We are glad to hear that you received very effective and responsive help from Sven. Thank you for you feedback!

Kind regards
Your NÜRNBERGER-team

Rated 1 out of 5 stars

Have been scammed - Finger weg…

Have been scammed from one of their workers, Alexander Kidwong, out of no where I received a letter from an Inkasso Company that I should pay almost 1400€ for 3 Months, while his offer that I didn’t accept was 390€ for 3 months.

After telling him I can’t take this offer he said to me in “avenging tone”, then it’s gonna be expensive for you, you’re gonna see.

And now after over 6 months, I receive a letter with the payment directly from the Inkasso firm not from Nürnberger itself.

And over 4,5x more expensive than their initial most expensive offer for the 3 Months.

Finger weg!

August 30, 2022
Unprompted review
NÜRNBERGER Versicherung logo

Reply from NÜRNBERGER Versicherung

Dear Ahmed Issa,
we are sorry to hear about the trouble you have had. As we would like investigate your matter we kindly ask you to provide us your insurance policy number and also a copy of the Inkasso Company´s letter. Please send these information to feedback@nuernberger.de and we will survey your case and come back to you asap.
Thank you and best regards, Your NÜRNBERGER-Team

Rated 5 out of 5 stars

Esther Chatmon is very helpful and well…

Esther Chatmon is very helpful and well prepared. She helped me with all my insurances. Since I’m not German I was not familiar with the system but she helped a lot and explained me everything. All this in English which made this case so much easier for me! I’m very glad I found her and I highly recommend her to be your future adviser. Very happy 5 stars ⭐️

March 1, 2023
Unprompted review
NÜRNBERGER Versicherung logo

Reply from NÜRNBERGER Versicherung

Hello Anikó Langmajer,

thank you so much for the review and recommendation! It is great to hear that you are satisfied with our customer service. 

Best regards,
Your NÜRNBERGER-Team

Rated 5 out of 5 stars

Excellent Customer Services

I have been a customer since 2021 and would definitely recommend the products / services being offered as not only is the company a responsible company, they also follow their customers all the was ensuring their the customer gets and enjoy all benefits associated with their subscribed insurances package. In particular , Mrs Esther Chatmon have been excellent and I am super excited to be a customer. Highly recommended.

February 20, 2023
Unprompted review
NÜRNBERGER Versicherung logo

Reply from NÜRNBERGER Versicherung

Hello Kudus Adebayo,

we are glad that you are satisfied with our customer service. It is great to hear that you had such a positive experience. Thank you for your review and recommendation!

Best regards,
Your NÜRNBERGER-Team

Show reviews in all languages. (2,396 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look