Number One Car & Van Hire Reviews 

426
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We hired on three separate occasions in 2021 and the service was excellent. Cars were in great condition - particularly enjoyed the new style Toyota RAV4. Zero hassle and competitive pricing. Also hir... See more

Company replied

Rated 5 out of 5 stars

I use Number One Car & Van hire & would not use anyone else again. From enquiry to return their service is 5⭐️ Great value & a hidden gem Moses who is always so welcoming. Vehicles are spotless, offic... See more

Company replied

Rated 5 out of 5 stars

Our choice was driven by cost and Number One Car & Van Hire was the cheapest. That said the hire process was smooth and efficient and didn't take too long and the van was clean and in good working ord... See more

Company replied

Rated 3 out of 5 stars

The service from Number One Car & Van Hire was decent overall. The cars and vans were in good condition and reasonably priced. Booking was straightforward, though having to make payments over the phon... See more

Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Information provided by various external sources

Our dedicated team ensures that you receive the highest quality service. We value our customers satisfaction, therefore you are guaranteed quality and reliability. That's why we are Number One. We are now on Facebook and Twitter, so follow us for up-coming deals, offers and promotions from Number One Car & Van Hire.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

426 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(426)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Car Hire made simple.

Received a quote quickly. Both pick-up and drop-off were conducted professionally and any questions answered. Handy location near to Hackbridge Station. Very pleased with the service.

November 4, 2022
Unprompted review
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Reply from Number One Car & Van Hire

Thanks Tim

Rated 5 out of 5 stars

Great reliable company!

Great reliable company. Used them for nearly three years and never had any issues. Everyone in the office very helpful, friendly and professional.

October 20, 2022
Unprompted review
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Reply from Number One Car & Van Hire

Thank you Tadas

Rated 5 out of 5 stars

Our choice was driven by cost and…

Our choice was driven by cost and Number One Car & Van Hire was the cheapest. That said the hire process was smooth and efficient and didn't take too long and the van was clean and in good working order. The return was nice and quick, probably because there was nothing extra to report, but appreciated nonetheless.

September 23, 2022
Unprompted review
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Reply from Number One Car & Van Hire

Thank you

Rated 4 out of 5 stars

I received a van where the windows…

I received a van where the windows didn't open unless you opened the drivers door, I raised this problem with the guy that handed over the van, but he didn't seem to be bothered by this issue, saying it might rectify it's self latter on. Not the response I was expecting.

September 2, 2022
Unprompted review
Rated 5 out of 5 stars

Never let me down :)

Have been using Number One now for three years and would never use another care hire company. Always great service, always a great car and always really reasonably priced.

September 12, 2022
Unprompted review
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Reply from Number One Car & Van Hire

Becky thank you for your great review

Rated 5 out of 5 stars

Reliable, easy and friendly

Second time in 3 months hiring from Number One; affordable, helpful and straightforward.
Good experience collecting and handing back the van. Fuel check, dents & scratches inspection & pictures was all done efficiently and thoroughly.
Would recommend without hesitation.
JF

September 9, 2022
Unprompted review
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Reply from Number One Car & Van Hire

Jim thank you for your 5 star review, give us a call when you need your next vehicle.

Rated 5 out of 5 stars

Great Van and Service

Easy to book. Quick and painless pickup and drop off. High quality van.
I liked the fact that it is 24hr hire period from a choice of pickup times (as opposed to a blanket 9am start).
I will use them again.

September 8, 2022
Unprompted review
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Reply from Number One Car & Van Hire

Chas thank you for your 5 star review

Rated 5 out of 5 stars

They're called Number One for a reason!

Great, friendly service, very reasonably priced, and the van was in great condition. Hired a low-loader to move properties, and had zero complaints. Would definitely recommend to anyone!

August 23, 2022
Unprompted review
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Reply from Number One Car & Van Hire

Thank you Luke

Rated 5 out of 5 stars

Excellent service

I had pre-booked the van and picked it up when agreed. The van, was as described and perfect for what I wanted it for. Delivered back earlier than the opening times as this was convenient for us, which again, was no problem. We have used Number 1 car & van hire on numerous occasions and we will continue to use them when the need arises.

August 19, 2022
Unprompted review
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Reply from Number One Car & Van Hire

Joanne thank you for your great review

Rated 5 out of 5 stars

Used twice, would reccommend

I've used Number One twice now for van hire, and the process was easy and the staff pleasant to deal with. Will definitely use them again.

August 18, 2022
Unprompted review
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Reply from Number One Car & Van Hire

Corin thank you

Rated 4 out of 5 stars

Good condition of vans

Good condition of vans, will be using again and the firm is flexible with good options. Would definitely recommend

July 23, 2022
Unprompted review
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Reply from Number One Car & Van Hire

Thanks Dave

Rated 5 out of 5 stars

The whole team were excellent

The whole team were excellent. On a stressful day of moving home they made everything so simple. For quite a last minute booking the prices were great. Will definitely recommend

July 22, 2022
Unprompted review
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Reply from Number One Car & Van Hire

Thank you Jade

Rated 4 out of 5 stars

Good service

I have used this company for a number of years.
I have always found this company to be helpful and always professional in my experience of them.
The vehicles are kept clean and are well maintained and I would not hesitate to recommend this company. Additionally the outstanding service has always been the centre of the company.
The staff are caring and helpful.
I highly recommend this company.

July 22, 2022
Unprompted review
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Reply from Number One Car & Van Hire

Victor thank you

Rated 5 out of 5 stars

Rmort

Hired a transit taillift brilliant service got showed how to use it no issues at all brilliant service all round don’t think you could get better anywhere

July 17, 2022
Unprompted review
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Reply from Number One Car & Van Hire

Ronald thank you

Rated 5 out of 5 stars

Friendly

Friendly, no fuss service. Good prices also. I was very happy with the car I hired and would recommend you give them a try.

July 6, 2022
Unprompted review
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Reply from Number One Car & Van Hire

Thank you for your 5 star review

Rated 5 out of 5 stars

Good service for the second time

This was the second time i have used Number One. i rented a van on both occasions and found the service to be friendly and efficient. As with all insurance companies i suggest you also photograph any defects and watch those wheel hubs (as warned by Number One helpful assistant).

July 6, 2022
Unprompted review
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Reply from Number One Car & Van Hire

Thanks Jon

Rated 5 out of 5 stars

A+++

The staff were very friendly and helpful The vehicle was clean and ready before the due pick up time Would highly recommend their service especially at those very competitive rates

July 6, 2022
Unprompted review
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Reply from Number One Car & Van Hire

Thank you

Rated 5 out of 5 stars

Hiring a van was easy with Number one

Hiring a van was easy with Number one
They explained everything and was very friendly, just what I needed as a it’s my first van hire

June 16, 2022
Unprompted review
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Reply from Number One Car & Van Hire

Mark thank you

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