nunababy.com Reviews 

I'd like to thank Karen, from my first email she was super helpful, clear and understanding. I cannot rate Nuna enough, they help ease the worry of customer support and solutions to be one less thing to be concerned about as a new parent. Thank you !!

Excellent customer service. Lisa was super helpful in resolving our query. We love our Nuna travel system and car seat, can’t wait for baby to arrive now so that we can use it!

Minor issue with a broken part ( broken due to me i might add, not a defect) Ella and Lauren could not have been more helpful. Replacement part on its way to me FOC. Ecellent service from this company. God forbid we should ever have another baby, but if we do it will be Nuna all the way.

Thank you ladies

regards
Andrew

Karen Owen has given me the best customer service I have ever received from a company I never write reviews but feel anyone from nuna reading this needs to give her the recognition she deserves and reward her with a bonus or recognition in the company of some form thank you for making my experience dealing with nuna so swift and enjoyable.

Called customer services to request a replacement mattress. Did not have to wait on hold. Very friendly customer service representative sourced a mattress and is sending free of charge. Great customer service.

Lisa has been amazing she helped me resolve my issue straight away thank you for all your help and support

We are using the car seat again for our 2nd baby due in September and we had misplaced the newborn inserts. I got in contact to see if I would be able to replace them.
Lisa from customer service was amazing, a very quick response and they are sending us the inserts free of charge. Incredible customer care!

Excellent customer service and happy baby
Bought a nuna pipa next car seat for our new born baby. quality product and our little one is enjoying it. Had a small issue with the canopy of the seat but Karen at customer service was extremely helpful and got it sorted asap, really happy with the experience.

Amazing company! Replaced my carrycot cover (free of charge!) when we lost it. So fast and helpful.

Lisa at Nuna was very helpful and efficient. We lost the rain cover for our Triv stroller on a recent flight. I got in touch with Nuna UK to find where I could buy a replacement. They are sending me a replacement free of charge which is far more than I expected. Thank you Nuna and Lisa!

Excellent customer service. We needed a replacement mattress for a Nuna Triv. I emailed Nuna and Lisa sent us one free of charge. Great service!

Chelsea at Nuna customer support was amazing. I feel she went out of her way to assist me and arranged for the replacement part I was looking for to be sent out with no hassle. This also arrived really quickly. We have purchased quite a few Nuna products for our children over the years and would continue to do so or recommend to anyone for great products and aftercare for their little ones.

Lisa was superb answered my enquiry quickly and efficiently. What a superb after care service. Wouldn’t hesitate to buy further Nuna products well done 👏

We bought a buggy and made very good use of it for three years. When a part became faulty, customer service were really easy to communicate with and offered a replacement. Great product and great service all round.

I absolutely love my Nuna Triv pushchair due to its ease of folding down to put in the car. Lots of other people I know have stopped using their bigger pushchairs after a few months as they are too bulky to keep taking out so end up using a smaller travel one. I had this from birth with the car seat and carrycot attachments too and have never even thought about changing pushchairs because it suits me perfectly for every outing.

After 21 months of very heavy use (my baby will still only nap in the pushchair!) the tyres have worn down heavily. I contacted Nuna to try and source some new tyres (which I would have been happy to pay for as I expect it would be classed as general wear and tear) and Ella sorted some replacements really quickly and free of charge.

Amazing customer service going above and beyond and I wouldn’t hesitate to purchase from Nuna again.

Best service ever….person who dealt my issue named Karen, fast response! A wonder person she was….. excellent service. High recommend 👍🏻

Customer service was very helpful in helping me get replacement car seat adapters for my nuna mixx buggy free of charge. Thank you :)

Contacted customer support about a part on our pram that had just worn out with time (not a product failure just a lot of use). The customer service team responded quickly, was very friendly and remedied it immediately. Such a great level of support!

Amazing customer service! I lost one of the shoulder straps for our buggy. I contacted customer service to see if I could buy another one and they sent me one free of charge within days. No questions asked! The brand is also amazing and excellent quality. We have both the pram and car seat. Fully recommend Nuna.

Extremely happy with all of our Nuna products and we have a fair few! We initially brought the Nuna Leaf swing chair and Nuna Nixx Next pushchair travel system which comes with the Pipa Lite car seat. We was so impressed and pleased with the ease of use when our daughter was born and quality we then went onto purchase the cudl carrier and Sena Aire travel cot which hats of to Nuna again we all absolutely love using. I highly recommended all of Nunas products. Regrettably I lost a cushion insert for the car seat and contacted Nuna asking for details on purchasing another one, to be promptly contacted by Ella informing we are being sent a replacement free of charge. This was not expected and completely refreshing to receive this good customer service which is hard to find now!