nunababy.com Reviews 

Don’t waste your money. Discoloration with their Nuna Pipa RX car seat is terrible. The fabric will have discoloration after a few months using it , especially in caviar color. I reached out to Nuna customer service directly and they are refusing to give replacement to me because my carseat is past one year warranty and I had it only a few months past one year and it already looks terrible grey color in some areas with faded brown patches.Waste of money.

We've had just about the worse experience with Nuna's customer service. For the premium price you pay for their items, you'd expect their customer service to match their pricing. After purchasing the Nuna mixx next stroller, bassinet + stand, and infant car seat in caviar, along with small accessories such as the rain cover and cup holders, we learned this was not the case.

On the first occasion we contacted them regarding our stroller wheel locking while in use. My husband was pushing the stroller while I was holding baby and noticed that the front wheels kept on turning in circles while he was pushing the stroller in a straight line thus causing him to have to tilt the stroller back to have the wheels point straight again. As he was approaching a curb and pushing the stroller, the wheels began turning again and halted causing my husband to walk into the stroller and trip. The stroller also tilted over because of how sudden the halt was. Thankfully, the baby was not in the stroller when this happened. We then contacted Nuna as the wheels were obviously defective. They gave us such a hard time and asked for videos and photos of this occurring. As first time parents, we barely have time to brush our teeth let alone call Nuna regarding this disaster. They basically tried to tell us nothing was wrong with the stroller and that if we couldn't produce videos they weren't able to help us. My husband then had to ask to talk to someone higher up to resolve this issue. He then re-explained the situation again to their customer service manager and was finally able to get through to them after pointing out the obvious which was the huge liability they were taking on if we continued to use this stroller with baby in it. They finally sent us a new set of wheels for the stroller 3 days later. Not exactly sure why they would assume we were lying when we just spent $3200 on all things Nuna.

The second issue regarded the lie-flat attachment in the stroller. For whatever reason, the unit was no longer locking into the frame. The button was defective as we had only used the lie-flat a total of 2 times since having baby as it had been easier to put the car seat or bassinet in the stroller as a pose to bucking baby into the lie-flat. They were fast to send us another lie flat after I provided videos of this issue however, they were absolutely horrible at instructing me on how to reassemble the whole thing. They essentially only sent me the frame of the lie flat. This surprisingly didn't include the canopy and padding. I was expected to take a part the canopy and padding from the old unit and assemble it onto the new unit. This took hours as the canopy did not want to come off the old unit. I had to use a screw driver to get the wiring out of the old frame which I cut myself doing because it was so hard to pull out. When I emailed Nuna regarding this, they sent me a measly video to watch which did not help as the canopy was still stuck on the old unit. I didn't bother to continue emailing/arguing with them.

My husband and I decided to stop buying all things Nuna as we do not have the time to continue dealing with these issues especially if they are not willing to be helpful considering the premium price we paid.

Save yourselves the hassle and don't bother with their products. They obviously do not have a solid quality and assurance team as yet and have a lot of kinks to work out internally as well as with their products. We learned the hard way that Nuna's consistency in quality is not strong at all. Never going with this brand again.

After 18 months of having a Nuna pram we had difficulties with it folding down. Despite not buying it directly from Nuna, I contacted Nuna and they offered to send a replacement for free straight away. As soon as the old one got picked up, I had received the new one in less than 24 hours. Thank you for the most amazing customer service I’ve ever had!

I’ve been so disappointed with Nuna. I went against my better judgement and went with the Nuna Rava. Boy, was that a mistake! I should have stuck with my tried and true Uppa, just for the customer service alone!
I purchased the Rava from pottery barn in 2023. Shortly after, there was a recall and had to get new car seat fabric. but Nuna would not replace the car seat fabric with an exact match. Ya know, with the car seat fabric that I paid extra for. Fast forward. My 3 year old is pulling herself up into her car seat and the foam on her head rest completely snaps off. Nuna refuses to do anything about it because it normal wear and tear. How on earth is it normal wear and tear? It’s entirely unsafe and unusable! So, now I am out of an obscenely overpriced “LuXuRy” car seat and have to buy a new one. Nuna does NOT value their customers nor do they give a crap about the safety of our children. Don’t fall for their pretty fabrics and products. A Walmart car seat would have held up better.
P.S.
If Nuna ever reads this, they should take a gander on google and read their customers complaints and frustrations. There are a lot of very pissed off people, because y’all’s service sucks!

These products are trash, and way to exspensive, The stroller only last one trip on an airplane, came back leather ripped and not a sturdy as before... When it comes to the car seat, its way too overpriced, you cant even get you hands in the holes to grab the buckle. I have to have my 8 year old son and my 14 year old daughter help which is ridiculous, and i have small hands. This is basic stuff that should never be an issue for these exspensive items.

Nuna Mixx great pushchair
Happy with help I was given.
Thank you

Terrible when things go wrong!!

This was our 5th Nuna car seat and all had been great quality. Sadly this time the glue detached on a booster headrest after about 4 weeks of use. I contacted the 'customer service' team (they are service prevention agents!) who started by accusing us of missusing it. After we provided the height, weight, age and usage of the seat (bearing in mind it's 4 weeks into its use and its our 5th seat but they don't care) they tell us that it absoluely cannot ever have been a manufacturing defect!!!! I sent a video, photo's and explantaion but apparently it can only happen if it is your fault!

I mean seriously?! Wouldn't it be great if all warranty's came with that clause!

They offered to reglue it If I stuck in enough cardboard to cover it and they sent a courier. This is at your own risk. So... my £200 brand new seat would be wrapped in multiple Weetabix boxes for a courier to lump around in their van for days and then they would asses the damage they belive I caused???

I asked them to send a box for it so it would be protected and not further damaged. Not Nuna! You need your own massive stash of cardboard and tape to get a return. Or is it a ploy to deter you?

After 8/9 (can't recall emails) where it was allegedly escalated with more people who just didn't care and told me it was my problem I bought a load of superglue and did it myself.

Nuna - get a grip on your customer service tone and policy. Do not start a relationship with an accusation. Do not suggest that you care so little about your product that loo rolls and cereal boxes are ok to ship it in and do care about the children who's lives you put at risk when you simply don't want to accept or fix your own problems.

We've switched brand and we now share our Nuna story with every parent who ever raises car seats with us.

Great job Nuna Customer Service Team!!!

I have the Nuna bassinet and need a replacement cushion pad for it. It is currently out of stock on the nuna spares part website with no indication of when it will be in stock.

Nuna also don't allow you to use any other product but theirs, which locks you into an uncertain waiting period. The bassinet is only useable for a short period, so if a replacement isn't given soon it will be useless.

To support customers they should offer alternatives or allow other retailers to stock parts for their products.

Update 18th Dec: I contacted the customer service team and they still have no idea when stock will be replaced, which is unacceptable. Most of their stuff is out of stock - and this means I’m not making full use of bassinet as they can’t recommend any other places to get a mattress insert.

Very interesting to read the other reviews as it shows that the rude and dismissive attitude from customer services has been experienced by many others, not just me!

I have a Nuna Triv Next which has had a problem with the harness and buckle for over six months now - both clearly cited as covered by the 2 year warranty (which I am still in). I sent clear photos of the problem which is visibly a design oversight and was told the buckle was likely to be dirty and “need a wipe.” When I pushed a little, I was told they would need to inspect it - not a problem except it would be for an undisclosed amount of time and I need my stroller to be able to take my 15 month old to nursery. I have also explained that I’m currently 8 months pregnant and rely heavily on the stroller as I cannot lift my toddler who is still not walking confidently enough to go without one.

The customer service adviser seems to not care at all about my situation and, in my opinion, has not offered any reasonable solutions. I have asked for the complaints procedure and I have been ignored. I am currently waiting for a manager to get back to me but after reading the other reviews, I am not very hopeful.

What a shame Nuna UK doesn’t value its customers more and provide support/solutions rather than wasting our time and avoiding us. I’m shocked by some of the other customers’ experiences, especially at Nuna is an expensive brand and there many strong competitors out there.

We bought a Nuna Triv Next stroller about 2.5 years ago and it’s stopped folding. Of course the stroller is now out of warranty. We bought this stroller for its relatively compact fold so this is really disappointing. For the price, this stroller should last MUCH longer than two years. I find it very frustrating that Nuna does not allow reviews on their site since people should be warned not to spend their money on this stroller. Also, they offer longer warranties in other countries outside the US. Overall, I am very disappointed in this company.

UPDATE: I previously left a review about the handle on my Nuna stroller peeling. A Nuna representative contacted us, and our problem was resolved. The handle was replaced free of charge. We're glad the situation was resolved. Thank you.

We bought our nuna triv next stroller thinking we were paying for quality and good customer service. After less than 6 months of daily light use, the stroller frame is scratched and banged up pretty badly. When you close the stroller, it bangs together causing the frame to scratch. We use the stroller for walks and close it maybe once a week to put it in the car. Nothing excessive. I wrote to customer care asking for advice etc, but they dismissed me. Complete disregard. If after 5 months the stroller looks this bad, imagine after a few years!! They created a product with cheap materials, charge 700€, and don’t provide any after care. DO NOT BUY THIS PRODUCT. DO NOT WASTE YOUR MONEY.

UPDATE: NUNA ITALY WILL NOT HANDLE MY CASE BECAUSE THEY CLAIM THIS IS NORMAL WEAR AND TEAR. You cannot make a 700€ stroller using “delicate” materials that get scratched instantly after a few months of use normal wear. This is a product design flaw. The frame is black, the scratches are white. The stroller should be able to handle basic taps and bangs. This does not. DO NOT BUY THIS STROLLER. WHAT A WASTE IF MONEY.

Lisa at nuna uk customer service was very helpful when one of the wheels of our triv next broke and we needed a replacement. She got the replacement shipped out to us same day. Thank you!

I expected better from a so-called premium brand. The Nuna "Zaaz" high chair seemed fine at first, but when it came to basic sustainability, the brand completely failed. After some years of use, I only needed a new cushion and harness — nothing extraordinary.

Nuna’s answer: No spare parts available.

This is not “green,” it’s wasteful and short-sighted. Selling expensive products while refusing simple replacements is the opposite of ecological responsibility. If you care about sustainability and long-term value, look elsewhere.

Edit:
Almost 1 month later, no one ever contacted me. This just proves my point.

FOR YEARS I have spoken so highly of my Nuna car seats. I have a 3yr old and 1yr old and we used the infant carrier with both kids and now own FOUR Ravas since my husband and I split the kid running around and need car seats in both cars. Quite the expense, but loved the safety ratings. And honestly they feel like great quality and are super easy to clean!

Until today. We had an incident over the weekend that resulted in our lovely dog chewing the seat tether off the back of the Rava, while I had it outside drying after my daughter threw up all over herself and the seat the car. Listen, I 100% didn’t expect it to be warrantied. I also 100% didn’t expect anyone to just give me a new car seat for free. What I did expect was to receive quality service for a very expensive product that’s I have bought FIVE TIMES now.

Instead, I was essentially met with a “wow that’s sad. Sorry for your luck, it’s not warrantied. Good night.” No offer of a part purchase, no offer of a discount to repurchase the car seat, nothing. When I asked if there is anyway I could receive a discount to repurchase, she said sign up for our mailing list so I can see when the next sale is. Ma’am. With all due respect, I need a car seat now. What’s also incredibly annoying/sketchy is you can only email their service team? No phone number. This company is just built with keyboard warriors who don’t want to talk to a frustrated upset mother who expected better service after purchasing a $700 car seat.

So, if you made it to the end of that novel, I heard that Maxi Così has spectacular customer service AND a phone number to call! My SIL had two car seats that both had small broken plastic piece, she called and with no questions asked they sent her a $1000 visa gift card to repurchase either the same car seat OR another brand! Now that’s service.

Long story short is you spend over $3k with this company buying car seats and accessories, they still don’t care and tell you to go kick rocks. I’ve asked them to send me a list of comparable car seat brands that are cheaper. Excited to see what they come up with.

Lisa found me a suitable and thoughtful solution to my issue. Thanks!

Absolute horrible customer service. I will continue to tell everyone that is wondering what car seat to buy. I placed the order to have it sent to my P.O. Box. After it made its way all the way to Oahu the tracking says the package is undeliverable because fed ex doesn’t deliver not deliver to P.O. Boxes. They said the package needs to be returned then i will be refunded, then i need to purchase the product again. The lack in integrity came when they told me that since I would have to buy it again I would have to pay the original price, not the sale price I initially purchased it at. Not only was this issue not my fault and I couldn’t even get my package on time for my child, but they also didn’t want to give me the product for the purchase price that I had agreed on when I ordered it. Then they contacted me back and said the only way for me to get it at the sale price is I would need to purchase it at the original price then they will change it on their end. They haven’t been trustworthy prior and they expect me to trust them to honor what they claimed.
Update: now they state they will refund the difference after I give them the original amount. They haven’t conducted good business practices yet but they expect me to trust that they will do the right thing after I pay the full amount. There’s an option at checkout to enter a discount or promotion code. I simply don’t understand why they cannot just create a one time use custom discount code like any normal business and let me use that to purchase the car seat again. Their operation has very suspicious business practices it makes me think that’s why they aren’t a BBB accredited business. This makes me question product quality as well if they cannot maintain a trustworthy business.

Unfortunately our car was stolen 2 weeks after our baby was born with the Nuna pram and car seat inside.
I contacted Nuna to try to rebuy a chassis from them as I still had the stroller and bassinet and was told this was not an option and I would have to rebuy a whole new pram.
I am extremely disappointed with the lack of support from Nuna.
I have had to pay £660 for a new pram as well as needing to buy a new car seat and fittings etc.
If I was aware of the lack of support and opportunity to buy specific spare items I would have opted for a different brand of pram.
I had to buy a bundle and additional items to get what I wanted in the first place because they are packaged in such a way that you never get everything you want/ need in its entirety, and now I have had to rebuy a whole pram rendering the new stroller bit useless.
Becoming a new parent is expensive enough as it is, without the baby industry monetising at every opportunity.
The lack of support here is disgusting.
Do better - support parents!!

We bought a Nuna stroller and after just two months of use, the front wheel started malfunctioning. It no longer stays straight, constantly rotates and makes clicking noises, and whenever we go over a bump or gap, the wheel turns sideways and blocks, making the stroller very difficult — and even dangerous — to use.

We contacted Nuna support, and while they acknowledged the issue and offered to repair the stroller, they didn’t provide any replacement while it’s being fixed. This is extremely inconvenient and unrealistic — how are we supposed to get around with a baby and no stroller? We are essentially being asked to either keep using a defective product that puts our child at risk or send it in for repair and be left housebound.

This is clearly a manufacturing defect, and the lack of proper support or a temporary replacement shows poor customer care. We expected much better from a premium brand like Nuna. Very disappointed.

In 2024 I upgraded my sons Doona to this bad boy (NUNA REVV from Pottery Barn limited edition) at the time a drove a 21 Chevy Silverado. My husband and I both installed, uninstalled the car seat multiple times and there was WAY too much slack and the car seat would move if you barely pushed it. I went to Nunas website, watched the how to and made sure we had it installed correctly. I switched trucks with my husband thinking it was just my vehicle that was the problem. Nope! So last month I chose to get ride of my truck and got a jeep wrangler. Installed the car seat only to find I HAD THE SAME EXACT ISSUE. This is incredible unsafe. Disappointed I contacted Nuna and had a zoom call with a tech that first of all, tired to tell me how to install the seat step by step with her while she sat in an office like chair that had a seat belt. To prove it wasn’t me installing it wrong I uninstalled the car seat 3 times via zoom and re installed it each time to be told that ultimately the car seat wasn’t defective, and she thought my bench seat wasn’t at the correct upright position. After 30 minutes in 87 degree weather I realized she wasn’t going to help me and it wasn’t being installed correctly. I had some choice words for her and hung up. The woman actually told me to not use force when moving the car seat and to just pull on the seat belt latch that came across when testing its safety. I told her, so if some hits me from behind or god forbid t bones us, you don’t think they will use enough force to move this car seat about and hurt my child? I didn’t even want a refund I just wanted to switch car seats to another one that had high safety ratings where this one ranked the lowest among most other. I’ve never been so disappointed at how much I spent on this just to look nice and not protect my child. At this point it’s a loss because I can’t sell it to anyone because I know how unsafe this is. PLEASE DO NOT BUY THIS.