I expected better from a so-called premium brand. The Nuna "Zaaz" high chair seemed fine at first, but when it came to basic sustainability, the brand completely failed. After some years of use... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m disappointed with Nuna and I regret buying Nuna mixx™ next + cari™ next generation travel system Ending of last year when my girlfriend got pregnant, I bought a brand-new set of... See more
Company replied
Hopefully this review will flag Nuna to RESPOND TO ME. I purchased the mixx next stroller and pipa rx combo in biscotti, and was stunned by how gorgeous it was in person. I opened and tested it out wh... See more
Company replied
I purchased the Nuna MIXX Next Stroller with Magnetic Buckle in November 2023. Recently, the handle on the stroller has started to peel off very badly. I contacted customer support, but they told me t... See more
Company replied
Company details
Written by the company
UK CUSTOMER REVIEWS ONLY. For Global support contact: info.usa@nunababy.com Family is where our story begins.How do we give baby a spot at the table? Answering that led us to design our first ever product—the ZAAZ™ high chair—launched in 2007. We’re a global brand with roots in Amsterdam. The practical side of family life is a constant source of inspiration to us. Raising little ones is immensely rewarding and demanding, often at the same time. And it isn’t all about the children either. Our own adventures in parenthood have shown us that practical and beautiful is the perfect balance when it comes to gear. There’s nothing we appreciate more than clever design—thoughtful solutions—that bring us a sense of joy. Designed around your life.
Contact info
United Kingdom
- 0800 952 0062
- infouk@nunababy.com
- www.nunababy.com
1.9
Poor
380 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Lisa
How refreshing it was to call a customer service number and for my query to get solved promptly and efficiently! Lisa was great; so friendly and helpful! Would certainly reccomend Nuna to any new mums like myself
May 24, 2023
Unprompted review
Reply from nunababy.com
Hi Donna. Thank you for your great feedback regarding our customer service! We will pass your comments onto Lisa for you ~ Nuna UK
Lisa at the nuna team
Lisa at the nuna team has been amazing,
We’ve got a Nuna TRVL, and any issues nuna are really good with solving them.
I needed wheel replacements and lisa was very kind to help me get my wheels replaced!
Honestly some of the best customer service I’ve received.
May 23, 2023
Unprompted review
Reply from nunababy.com
Hi, thank you for your great feedback. We shall ensure this is passed onto Lisa for you ~ Nuna UK
Lisa from nuna who supported my query…
Lisa from nuna who supported my query was just amazing . She informed me properly and was nice and friendly . I was so worried and she just helped out . I can’t express how grateful I am . Thank you
May 4, 2023
Unprompted review
Reply from nunababy.com
Hi, thank you for your feedback! We will pass this onto Lisa for you ~ Nuna UK
Amazing service
We had lost a strap pad from our mixx next and Lisa very kindly sent a replacement free of charge. Amazing customer service!
April 19, 2023
Unprompted review
Reply from nunababy.com
Hi Hale. Thank you for this feedback. We will pass this onto Lisa for you ~ Nuna UK
Wheel replacement
We bought the nuna triv a few years ago and have been very satisfied with it. Then the wheel got a tear in it so we contacted nuna for a replacement wheel, which they promptly sent to us free of charge! They were a pleasure to deal with!!
May 5, 2023
Unprompted review
Reply from nunababy.com
Hi. Thank you for your great feedback regarding our customer service! ~ Nuna UK
Nuna travel system
I contacted nuna customer care about one of their travel systems. There was a bar that broke on it. It got replaced. The service and communication was excellent. I was honest with them and them with me. I can’t thank Caroline and Lisa for their help. Would recommend nuna to any mum to be. Thanks again for everything.
May 3, 2023
Unprompted review
Reply from nunababy.com
Hi Marie. We thank you for your feedback! We will pass your comments onto Lisa and Caroline for you ~ Nuna UK
Brilliant customer service :)
Super impressed with Nuna's customer service. I lost the newborn insert for the Cari Next and Nuna has sent me a replacement free of charge! Many thanks to Ella and the team.
April 24, 2023
Unprompted review
Reply from nunababy.com
Hi Lou. Thank you for your feedback regarding our customer service! We will pass this onto Ella for you ~ Nuna UK
Great with spares!
Nuna have been quick, helpful and very generous helping me with losing a car seat strap - they have sent me a new one for free 🙂 they answered my query form submission quickly and accurately.
April 21, 2023
Unprompted review
Reply from nunababy.com
Hi Jen. Thank you for your great feedback! ~ Nuna UK
Really helpful customer service
Really helpful customer service. I called asking if they sold spare mattresses for their carrycots. They didn't sell them but offered me one free of charge which they have sent out to me. Really wasn't expecting that.
April 14, 2023
Unprompted review
Reply from nunababy.com
Hi Karen. Thank you for your feedback regarding our customer service - great to hear! ~ Nuna UK
Amazing customer service
After a lot of research, we settled on the Nuna Triv and it has been a great buy. We also recently needed a new rain cover for it and were unable to find one to buy but Joanna at Nuna's customer service sent me a new one free of charge. 10/10
April 20, 2023
Unprompted review
Reply from nunababy.com
Hi Pippa. Thank you for your feedback! We shall ensure that this is passed onto Joanna for you ~ Nuna UK
Great customer service
Great customer service both via phone calls and email, very timely responses and couldn't have been more help, Thanks again
April 19, 2023
Unprompted review
Reply from nunababy.com
Hi Amie. Thank you for your feedback regarding our customer service! ~ Nuna UK
Excellent customer service and experience
I called the customer service team and spoke to Lisa. She was extremely helpful and explained clearly what was needed to request a replacement part for my grandson’s baby rocker. I was most impressed with the speed at which my request was handled (it was the same day). Thanks so much Lisa. I am over the moon that you were able to locate the part requested!
April 12, 2023
Unprompted review
Reply from nunababy.com
Hi CMac. We thank you for your feedback and shall ensure that this is passed onto Lisa for you ~ Nuna UK
Exceptional customer service provided…
Exceptional customer service provided when requested for a extra insert cushion for Nuna Leaf. Prompt respct via emails and good communication with the team.
April 12, 2023
Unprompted review
Reply from nunababy.com
Hi ADI. Thank you for your feedback regarding our customer service! ~ Nuna UK
I am happy with the product
I am happy with the product. We bought all travel set for our little son. 2.5 years later pushcair (which is used the most) is still in a fair condition.
Customer support is great, we lost our rain cover and get a new one without any problems.
March 22, 2023
Unprompted review
Reply from nunababy.com
Hi Maryna. Thank you for your feedback regarding our customer service! Please do not hesitate to contact us, if you need further support in future ~ Nuna UK
Highly professional service
Quick response, professional communication and problem solving.
March 13, 2023
Unprompted review
Reply from nunababy.com
Hi Aleksejs. Thank you for your feedback regarding our customer service! ~ Nuna UK
Wonderful customer service
Wonderful customer service, helping us with a broken pram frame. Staff always responded quickly and helpfully. Would definitely recommend.
March 15, 2023
Unprompted review
Reply from nunababy.com
Hi MJ. Thank you for your feedback regarding our customer service. Great to hear! ~ Nuna UK
Stay far far away from this company
Stay far far away from this company. Nothing like spending over 800 dollars on a car seat to have the cheap plastic clip that apparently is supposed to hold your child and the seat in place during an accident completely explode into pieces during a simple install.
The customer service is atrociously bad. I believe it is actually only one person who works for customer service and she has zero care for her job. She could care less that the seat harness exploded. No care, sympathy, compassion at all.
My last interaction with Nuna was and I quote:
“As explained, this part is hard to break. If you feel insecure about using the car seat, kindly return to the store and ask for a refund (it will be under their own discretion.)
At your disposal, “
That is not a company who cares about safety or their customers at all.
March 7, 2023
Unprompted review
Reply from nunababy.com
Hi Chris. We are disappointed to hear that you have had this experience! We are responsible for the UK market only. Please refer to the following link to contact our CA team - https://nunababy.ca/en/contact ~ Nuna UK
10/10 experience with Nuna customer…
10/10 experience with Nuna customer service. Responsive and super helpful. Couldn't ask for more.
March 7, 2023
Unprompted review
Reply from nunababy.com
Hi Matthew. Thank you for your feedback - great to hear. Should you need any further assistance in the future, please do let us know ~ Nuna UK
Replacement part for high chair.
The Nuna team were very quick in replying to my problem and identifying the replacement part required.
They have also very generously offered this replacement free of charge.
February 27, 2023
Unprompted review
Reply from nunababy.com
Hi Marcus. Thank you for your feedback regarding our customer service! We shall pass this onto our team for you ~ Nuna UK
We called customer service regarding…
We called customer service regarding getting a spare part for our highchair and they sorted it straight away and are sending out a replacement for us.
Great customer service! Worth the premium price for the service
March 2, 2023
Unprompted review
Reply from nunababy.com
Hi Reshma. Thank you for your great feedback! ~ Nuna UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.