NurseryValue.com Reviews 520

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

This is probably the worst customer service I've ever experienced. I bought a reconditioned pushchair/pram from their website and within days of use the seat unit fell sharply backwards, shaking... See more

Rated 5 out of 5 stars

Having been reassured by NurseryValue.com's official affiliation with Petite Star, we ordered a Grade B Reworked buggy and expected to receive an average-to-good 2nd hand buggy. Indeed, as the price... See more

Rated 5 out of 5 stars

After selecting the Petite Star Charisma Twin Buggy, I discovered the only 2 left in the world(!) were with Nursery Value. I emailed to check stock and received a very polite reply confirming there... See more

Rated 5 out of 5 stars

With the arrival of our second child and his amazing growth rate - we had cause to dig out our trusty Petite Star Zia. Unfortunately we discovered we were missing the all important waist ha... See more

Company details

  1. Baby Store

Information provided by various external sources

Home of Petite Star. Specialising in low cost, high quality Travel systems, High Chairs and Zia's.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

520 reviews

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Rated 5 out of 5 stars

Everything they said it would be!!

Fantastic deal, Zia pushchair arrived (in good time) and it was more than I expected with it being !reworked! yeah it had a couple of surface scratches but these were only noticeable at close inspection... The pram is sturdy and is as good as new... I could have bought this pram at full cost and caused the scuffs within a week my self. Bargain!! Wish I had known about this website earlier.

January 15, 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Great company, have dealt with them through amazon and through their own website and always was dispatched on time (both products arrived next day!) Great products. Would recommend them to anyone

January 15, 2014
Unprompted review
Rated 5 out of 5 stars

High quality, value for money refurbished buggy that more than met our expectations.

Having been reassured by NurseryValue.com's official affiliation with Petite Star, we ordered a Grade B Reworked buggy and expected to receive an average-to-good 2nd hand buggy. Indeed, as the price was a third of the RRP, we would have been happy with that.

However, what we received was a first class refurbishment, with new wheels, new upholstery and a new footmuff. The ONLY signs of previous use are some minor scratches on the bottom of the metal frame. We are delighted, and have already mentioned the website to several friends.

January 14, 2014
Unprompted review
Rated 3 out of 5 stars

Ok bot great but not bad

Thought it sounds great at first, pram arrived and logo faded, fantastic thought that was main issue until tried to push pram and wheel sticks at front so not really useable. Also comes with no raincover (reworked b) and I thought on websote it said it did!

December 24, 2013
Unprompted review
NurseryValue.com logo

Reply from NurseryValue.com

Hi Katherine,

Please feel free to email us with photos of the problem at info@nurseryvalue.com so that we can look at this as soon as possible. It sounds like something may have got caught in your front wheel. There should be a silver release clip next to the wheel; if you pull this outward and remove the wheel, you should be able to clean it with some WD40. This tends to fix issues such as the one you're having. Unfortunately, with the exception of Reworked A products, reworked items do not include accessories such as rain covers. Please get in touch if you would like any further assistance. I wish you a wonderful Christmas and New Year!


Thanks,

Jason

Rated 5 out of 5 stars

Excellent products with brilliant service!

Bought a reworked A pram and footmuff, both came as new in original packaging!
Asked a question on their Facebook page prior to buying and was answered with a few hours!
Very helpful, brilliant products at amazing prices!
Will definitely be using again!

November 29, 2013
Unprompted review
Rated 1 out of 5 stars

SHOCKING TERRIBLE SERVICE!!!

My Item arrived faulty and dangerous so I emailed them immediately only to get a reply with simply a return Address and a note saying I have to return at my own cost ... No apology or anything shocked that I have to pay to return a faulty item they sent me .. I have since send the item back and they have recieved it but I have heard nothing from them regarding a refund they now have my money and my item and I'm without a stroller .... I will never buy from them again!!!

November 28, 2013
Unprompted review
NurseryValue.com logo

Reply from NurseryValue.com

Hi,

I'm very sorry to hear about this. This doesn't sound right at all. Please email your order number and complaint to info@nurseryvalue.com so that we can look at this immediately. I sincerely apologise for any inconvenience caused - I would like to ensure that this is rectified as soon as possible.


Best wishes,

Jason

Rated 5 out of 5 stars

Great buggy

A great light buggy that makes pushing my 2 yr old much easier and will be great for my next baby due in a few months. Very speedy delivery and easy to put up and down.

November 28, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic Value and Service!

After selecting the Petite Star Charisma Twin Buggy, I discovered the only 2 left in the world(!) were with Nursery Value. I emailed to check stock and received a very polite reply confirming there were 2. After ordering, I selected basic postage at £3 but received the product in fantastic packaging within 36 hours!

We are absolutely thrilled with our twin travel system for less than £200! Great quality, stylish and brilliant value. All delivered with efficiency. Bravo!

November 20, 2013
Unprompted review
Rated 1 out of 5 stars

shocking

ordered and paid for a item and a week later no item and no refund. they cant explain what happened so I would def not recommened ordering from nursery value. safer buying in a shop.

November 18, 2013
Unprompted review
NurseryValue.com logo

Reply from NurseryValue.com

Hi Linda,

I trust that this issue has since been rectified? If you are still having problems, please do not hesitate to contact info@nurseryvalue.com.


Thank you,

Jason

Rated 3 out of 5 stars

not very good.

Been waiting since the 7th of november for my order payed for 1-2 days delivery, its now the 15th. Contacted one of your team with my order number and it sayed its been signed for. I haven't signed for anything and a cards not been left to say that its with someone. Very disappointed that there's no easier way to contact a member of the team than threw email or facebook.

November 15, 2013
Unprompted review
Rated 5 out of 5 stars

great and quick service

The pushchair petite star zukoo is light and easy to everyday use. I can easy recomend the web side and the stroller to any one looking for good value for money.

November 11, 2013
Unprompted review
Rated 5 out of 5 stars

Really pleased!

I bought a 'b graded' petite star, and was expecting a few marks on it which was fine. It was delivered by courier very quickly (within 2 days of ordering) and it looked new. I still can't find any fault with it! Really pleasant customer service , would recommend to anyone!

November 9, 2013
Unprompted review
Rated 4 out of 5 stars

Great products from very helpful company.

Products I bought arrived very quickly and were totally as described. When a problem arose with availability of stock ordered the owners were extremely helpful and sorted with no problems. Will definitely be shopping with them again.

November 5, 2013
Unprompted review

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