NurseryValue.com Reviews 520

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

This is probably the worst customer service I've ever experienced. I bought a reconditioned pushchair/pram from their website and within days of use the seat unit fell sharply backwards, shaking... See more

Rated 5 out of 5 stars

Having been reassured by NurseryValue.com's official affiliation with Petite Star, we ordered a Grade B Reworked buggy and expected to receive an average-to-good 2nd hand buggy. Indeed, as the price... See more

Rated 5 out of 5 stars

After selecting the Petite Star Charisma Twin Buggy, I discovered the only 2 left in the world(!) were with Nursery Value. I emailed to check stock and received a very polite reply confirming there... See more

Rated 5 out of 5 stars

With the arrival of our second child and his amazing growth rate - we had cause to dig out our trusty Petite Star Zia. Unfortunately we discovered we were missing the all important waist ha... See more

Company details

  1. Baby Store

Information provided by various external sources

Home of Petite Star. Specialising in low cost, high quality Travel systems, High Chairs and Zia's.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

520 reviews

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Rated 5 out of 5 stars

Brilliant! Great service, products and prices.

I bought a 'reworked B' Aruba pushchair for an amazing price.
Ordered on a Friday evening and was delivered first thing Tuesday morning.
Was thrilled to discover when it arrived, it came with footmuff, raincover and car seat!
Brilliant, highly recommend to anyone who will listen!

September 27, 2013
Unprompted review
Rated 1 out of 5 stars

Don't bother

I was using the instant messenger facility to speak to someone in relation to the part I needed which he confirmed was included within the particular was looking at. Satisfied I had the right parts I needed I made my purchase.when this come the part I needed wasn't included at all. Couldn't get tuft ugh on the phone so I messaged them through email over a week ago and no replay

Time wasters

September 24, 2013
Unprompted review
Rated 2 out of 5 stars

Great quality rubbish service

My item got delivered to the wrong address by the courier. I had to chase the courier company up myself and they were not happy to speak to me as they said they should only deal with the sender of the item. I asked nursery value and was told I had to deal with the courier.

Item was dispatched quickly and of high quality but I would have liked abit more support from nursery value with my issues with the courier that they used

September 23, 2013
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Great value. Much more competitive pricing compared to other online stores.

September 14, 2013
Unprompted review
Rated 2 out of 5 stars

Very disappointed with overall experience

I was initially happy with the quick delivery of my order however unfortunately my order was faulty on arrival and thats when I started to encounter problems.
Customer service drastically need to improve their after care service when problems arise. Not once did I receive a reply to e-mails sent, no contact number to speak to someone on the phone , live chat online is a joke either it was offline or if they did appear as showing online then nobody actually spoke back to you! If it weren't for the facebook page I think I would still be trying to sort out my refund. Although I still did encounter some problems on their facebook page having to push for replies as to what was happening .
Use at your own risk and if lucky you will get a good deal and be happy with your purchase however I will not be using them again.

September 11, 2013
Unprompted review
Rated 5 out of 5 stars

Fantabulous

A friend directed me to this site. I received a great item, I am very happy with my new pram, they provided a great service with super fast delivery and I would recommend buying from Nursery Value to anyone. Will buy from here again in the future.

September 9, 2013
Unprompted review
Rated 2 out of 5 stars

Was not happy

It took 3 weeks to receive my full order. I ordered the Petite Star Zia x4 travel system, it arrived without the coverters allowing you to use the car seat in the pram/stroller. It then took a further 3 weeks for the part to be posted to me after numerous emails.

September 8, 2013
Unprompted review
Rated 4 out of 5 stars

Great product and fast delivery

I was really impressed with the value for money, the pushchair and car seat are brilliant and arrived within a couple of days. My only gripe was that despite ordering the car seat and pushchair together the adaptors needed to use the pushchair with the car seat weren't included.

September 6, 2013
Unprompted review
Rated 5 out of 5 stars

quick delivery

I ordered a rain cover for an Njoy Bubble pushchair. It was delivered next day without my requesting it and at no extra cost.

September 4, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic value

Received our reworked B petite star zia x in black and I am very happy with it. It looks brand new and I wouldn't have known the difference between a new one and a reworked.
Very quick delivery, very pleased.

September 4, 2013
Unprompted review

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