As I am having problems sending email at present ;- Order #93893 Am wondering when I will receive this , as have had no notifications since placing order ? Kind regards
Company replied
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I had a problem when ordering an item from them for the first time. Although their website said that they won't charge sales tax and handling, they did charge me the tax. I purchased the item on Sep 1... See more
Company replied
As a repeat customer—now on my fifth order—I remain extremely satisfied! The customer service team is always incredibly helpful, and I’d like to give a special thanks to Emily for her excellent assi... See more
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Company details
Written by the company
Since 2005, we have been providing high-quality GMP-certified dietary and herbal supplements, as well as professional skincare products, which are sourced from natural ingredients and recommended by practitioners all over the world. Recently, we have expanded to provide these professional health brands to customers worldwide.
Contact info
5880 Collins Ave, 33140, Miami, United States
- support@nutriessential.com
- www.nutriessential.com
3.6
Average
797 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Excellent service and communication
Excellent service and communication. Despite shipping complications, they followed up closely and made sure the medication was delivered successfully. Professional, responsive, and reliable. Highly recommended.
April 17, 2026
Unprompted review
Be Careful: Misleading International Shipping Rates
I was very disappointed with my experience ordering from Nutriessential. After placing my order, I was informed that I needed to pay an additional $77.80 in shipping fees on top of what I had already paid at checkout. This was not made sufficiently clear during the purchasing process.
I regularly shop from multiple US websites and have goods shipped to the UAE, and I have never encountered unexpected post-purchase shipping charges of this nature. Other retailers such as iHerb typically use more transparent and cost-effective international shipping options such as Aramex and DHL.
If substantial additional shipping fees are likely for international customers, this should be clearly disclosed on the checkout page before payment is taken, rather than buried in a separate shipping policy page that many customers may not think to review.
Unfortunately, this experience has significantly damaged my trust in the company
April 16, 2026
Unprompted review
ive got a mail saying my product was…
ive got a mail saying my product was delivered by the tracking number of LS010193478US but i havent receive anything and its been over 2 months.
April 10, 2026
Unprompted review
Reply from Nutriessential
Thank you for your feedback and for sharing the tracking details with us.
Upon reviewing the shipment status, it has come to our attention that the package has been returned to us. Please rest assured that our team will be reaching out to you shortly to assist you further and address your concerns.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
Query
As I am having problems sending email at present ;-
Order #93893
Am wondering when I will receive
this , as have had no notifications
since placing order ?
Kind regards
April 10, 2026
Unprompted review
Reply from Nutriessential
Thank you for your message and for sharing your order details.
We’re sorry to hear that you haven’t received any updates regarding your order #93893 and that you’re currently experiencing issues with email communication.
Please rest assured that our team will assist you with the status of your order and provide you with an update as soon as possible.
We appreciate your patience and look forward to resolving this for you promptly.
I found it easy to order online
I found it easy to order online, I was provided updates and the two bottles arrived just as predicted and as I was informed.
My acupuncture therapist recommends the pills. She also takes them reguarily so she is convinced that they help reduce the irritation and inflamation of the joints. My ankles cause me trouble so I have been on these pills, 4/day for an estimated year and plan to keep taking them.
April 8, 2026
Unprompted review
Reply from Nutriessential
Thank you so much for taking the time to share your experience with us!
We’re delighted to hear that you found the ordering process easy and that you were kept well-informed throughout, with your delivery arriving just as expected. Providing a smooth and reliable experience is something we truly strive for.
It’s also wonderful to know that the product has been recommended by your acupuncture therapist and that it has become a consistent part of your routine. We really appreciate you sharing how it has been supporting you.
Thank you again for your trust and for choosing us—we’re always here if you need any assistance!
I had a great experience
I had a great experience with Nutriessential. The products are high quality, the ordering process is smooth, and shipping is fast. Everything arrived well packaged and exactly as described. Reliable store with excellent service — I highly recommend it to anyone looking for quality supplements.
April 6, 2026
Unprompted review
Reply from Nutriessential
Thank you so much for your kind words and for taking the time to share your experience with Nutriessential!
We’re delighted to hear that you found our products to be of high quality and that the ordering and shipping process met your expectations. Ensuring that your order arrives safely and exactly as described is always our top priority.
Your recommendation truly means a lot to us. We look forward to serving you again in the future!
Reply from Nutriessential
Thank you so much for your kind feedback! We're really glad to hear that your order arrived quickly and that the product met your expectations. Providing fast service and exactly what our customers are looking for is what we strive for. We truly appreciate your support and look forward to serving you again!
Product is highly recommended
Received product in a timely fashion with updates. Because the product is Chinese Medicine Herbs, not sure when I may notice a change.
I’m confident the company is reliable and the two Chinese Medicine Herbs purchased from them come highly recommended from our practitioner; however, the constant and incessant emailing asking for reviews is extremely annoying. The company is asking for a review on simply placing the order. The next day, another email talking about rapidly preparing your shipment with another “how are we doing?” Then a tracking info email followed by arrival of said product with yet another “Does the product meet your expectations?” While you have not had time to unpack it, you are being questioned as to whether it’s everything you hoped and dreamed‼️😠😠 GIVE ME A BREAK‼️ LIGHTEN UP‼️😠
Judy H
March 26, 2026
Reply from Nutriessential
Thank you for your detailed feedback—we really appreciate you taking the time to share both the positives and your concerns.
We're glad to hear your order arrived promptly, with clear updates along the way, and that you feel confident in the quality of the products recommended by your practitioner. That means a lot to us.
We’re truly sorry to hear that our follow-up emails felt overwhelming. Your experience is important, and we completely understand how too many messages—especially so soon after ordering—can be frustrating. Our intention is to keep customers informed and supported, but it’s clear we need to strike a better balance.
We’ve shared your feedback with our team and will be reviewing how we space out and tailor our communications moving forward. Thank you again for your honesty—it helps us improve.
The gummies always being promised but never arriving!
If I could give less than 1 star I would!!
I ordered the gummies for use on high stress trip.
The gummies never arrived before I left.
Then you asked me to do a survey about my experience and of course I hadn’t had any experience because they were late.
I was assured they’d be here when I got back from my trip.
I’m back.
They are not here even yet.
Tracking to be here here in another 5 days.
And you’ve asked for another survey.
Here it is.
So I day FO NOT BUY this product unless you don’t really need it for a month or so.
And get ready for lots of upbeat emails thst will feel like nails on a chalkboard until they eventually arrive.
April 3, 2026
Unprompted review
Reply from Nutriessential
We’re truly sorry to hear about your experience and completely understand how frustrating this must have been—especially since you needed the product for an important trip.
We sincerely apologize for the delay in delivery and for the inconvenience caused by the timing.
Regarding the survey emails, we appreciate you bringing this to our attention. They are automated, but we understand how they may have felt out of place given your situation, and we’ll certainly review this internally.
Please rest assured that your shipment is on its way, and we are closely monitoring it. We truly appreciate your patience and would like to make this right for you.Our support team is best to assist you further.
Thank you for your honest feedback—it helps us improve.
item as described
item as described. Have no effects to report on yet, but found the price most reasonable.
March 31, 2026
Unprompted review
Reply from Nutriessential
Thank you for your feedback! We're glad to hear the item met your expectations and that you found our pricing reasonable. We hope it delivers great results for you over time—feel free to share an update on your experience anytime!
I am a big fan on Pure encapsulation…
I am a big fan on Pure encapsulation products.
March 22, 2026
Unprompted review
Reply from Nutriessential
Thank you so much for your kind words! We're absolutely delighted to hear that you're a big fan of Pure Encapsulations products. Your support truly means a lot to us.
We’re committed to providing high-quality products and a great experience, and it’s always wonderful to know that we’re meeting your expectations. If there’s ever anything we can assist you with, please don’t hesitate to reach out.
Thanks again for your trust and support!
I am extremely satisfied with this…
I am extremely satisfied with this online store! What really stands out is their fantastic customer support. They always respond quickly and are very professional in their approach. If they don’t have an immediate answer to my questions, they clearly communicate that they will look into the matter, which makes me feel acknowledged and secure as a customer.
I truly appreciate this—especially since I am located in another part of the world. Their clear communication allows me to relax and trust that my concerns are taken seriously. Moreover, they always follow up with answers after investigating my questions, which is invaluable to me.
I can highly recommend purchasing from them!
March 6, 2026
Unprompted review
Reply from Nutriessential
Thank you so much for your wonderful feedback! We’re truly delighted to hear that you’re extremely satisfied with your experience with us.
Providing prompt, transparent, and professional customer support is something we deeply value, so it means a lot to know that our efforts have helped you feel acknowledged and secure—especially while ordering from another part of the world.
We also truly appreciate your recognition of our follow-ups and communication. Ensuring that every query is thoroughly addressed is very important to us, and your kind words reassure us that we’re on the right track.
Thank you once again for your trust and for recommending us. We look forward to serving you again!
I live in Canada and was informed that…
I live in Canada and was informed that I would get the product with no trouble, it certainly arrived with no hassles. I will order again from them.
March 20, 2026
Unprompted review
Reply from Nutriessential
Thank you so much for sharing your experience! We're really happy to hear that your order arrived in Canada smoothly and without any hassles.
It’s great to know that our assurances gave you confidence while placing your order, and we’re glad everything worked out just as expected.
We truly appreciate your trust in us and look forward to serving you again in the future!
Nice discount with bulk order.
Nice discount with bulk order. Quick delivery. We were a little confused when order was filled by Fullscript and didn't come from Nutriessential.
March 16, 2026
Unprompted review
Reply from Nutriessential
Thank you so much for your wonderful feedback! It’s truly a pleasure to know that our valued customers appreciate our offerings and services.
We also noticed your concern regarding your order being fulfilled from a source other than Nutriessential. We’d like to clarify that we do not maintain a physical warehouse of our own. Instead, all our orders are fulfilled directly from the manufacturer or their authorized distributors. This approach helps ensure that you receive products from the latest batches, allowing you to benefit from maximum potency and quality.
We sincerely appreciate your understanding and your support. If you ever have any questions or need assistance, please feel free to reach out—we’re always here to help.
Very happy with the service I received…
Very happy with the service I received on this order. Unfortunately previous orders weren’t as smooth but glad I gave Nutriessential another try as they have been great this time. Will definitely be a returning client.
December 11, 2025
Unprompted review
Reply from Nutriessential
Thank you so much for your kind words and for giving us another chance—we truly appreciate it!
We’re really glad to hear that your recent experience went smoothly and met your expectations. At the same time, we sincerely apologize for any inconvenience you may have faced with your previous orders. Your feedback means a lot to us and helps us continue improving our service.
We’re delighted to have you as a returning customer and look forward to serving you even better in the future!
AVOID THESE SCAMMERS
I ordered supplements from this US online store. They sent me completely the wrong item. So I never received the item I ordered and paid for. It wasn't something as simple as a brand difference or different formulation, it was a completely different item that I have no use for. I contacted their awful customer support via the chat option on their website and via email. After some time I received an email that said they would look into "how the discrepancy occurred". Thats ridiculous! I don't care how it occurred! The how isn't my problem. Fix it. I paid for something I didn't receive so at this point I've been robbed basically. They've broken the contract of sale. No offer to resolve it. I also paid expensive shipping and tax as I was ordering from the UK and their store is in the US. That's absolutely fine if I had received my item. I ended up re-purchasing my item elsewhere. Please AVOID Nutriessentials. They don't intend to send people what they have purchased and they don't intend to refund customers for these mistakes. I bet they make quite a bit of money scamming customers with unfulfilled and incorrect orders. I have given Nutriessentials ample opportunity to resolve this. My incorrect order arrived 20th February and it's now 18th March with no reply from Nutriessentials. No refund. No offer to resend my item.
UPDATE: these cheeky so and so's rang me late in the evening after 8pm expecting me to correct their mistake! You heard that right. I must go out of my way and post the incorrect item I received to it's intended buyer. Apparently there was a mix up. Same surname. They received my item (which I guarantee was more expensive than theirs) and I received theres. So after almost a month, after I've counted my losses and binned what they sent me in error. They expect me to post this item to someone and equally and stupidly expect the other poor buyer who has also been inconvenienced to post my item to me which they received in error. You couldn't make it up! Refund us both. The time has passed for favours. I'm not USPS, I'm not FedEx, I'm not a courier service. You're taking the P
March 18, 2026
Unprompted review
Reply from Nutriessential
Dear Kierie,
We’re genuinely sorry to hear about your experience and understand your frustration. However, we would like to clarify a few important points.
Your order was processed and shipped from our side correctly and on time. Unfortunately, due to a label mix-up during dispatch, the packages were unintentionally interchanged between two customers with similar details. We fully acknowledge this error and have been actively working to investigate and resolve the situation.
That said, we respectfully request you to refrain from referring to us as “scammers.” We are a legitimate business, and your order was fulfilled and delivered, albeit with an incorrect item due to an operational mistake—not intentional misconduct.
Our team did reach out in an attempt to resolve this efficiently for both affected customers. We understand that the delay and inconvenience have been frustrating, and we sincerely apologize for that. Please be assured that we are committed to finding a fair resolution.
We appreciate your patience and cooperation while we work through this matter.
Thank you,
Marry Brown
Great experience and high quality…
Great experience and high quality supplements
I had a very good experience ordering from Nutriessential.
The supplements arrived safely and were well packaged, and the quality of the products is excellent.
Customer service was also responsive and helpful when I had questions about my order.
I will definitely order from them again.
March 15, 2026
Unprompted review
Reply from Nutriessential
Thank you so much for your wonderful review! We’re truly delighted to hear that you had a great experience ordering from Nutriessential.
It’s great to know that your supplements arrived safely, were well packaged, and met your expectations in terms of quality. We also appreciate your kind words about our customer service team—we always strive to provide helpful and responsive support to our customers.
Your feedback means a lot to us, and we look forward to serving you again in the future. Thank you for choosing Nutriessential!
Easy to find product easy to place…
Easy to find product easy to place order some other sites are confusing and make it hard to place an order your site is very quick to place in my email product is excellent
March 15, 2026
Unprompted review
Reply from Nutriessential
Thank you so much for your wonderful review! We’re delighted to hear that you found our website easy to navigate and that placing your order was quick and straightforward. Making the ordering process simple and convenient for our customers is something we truly strive for.
We’re also very glad to know that you are happy with the product. Your feedback means a lot to us and motivates our team to continue providing the best possible service and experience.
Thank you again for your support—we look forward to serving you again in the future!
I strongly advise against shopping at…
I strongly advise against shopping at Nutriessential. They use deceptive pricing and illegal billing practices.
I placed an international order and paid the full amount at checkout, including a $30 shipping fee.(deliver to Singapore ). However, once they had my card details, they processed an additional unauthorized transaction of $48.05 without my consent or any 3D-secure verification.
When I contacted customer service to dispute this, they cited a "weight policy" hidden in their terms and refused to refund the money. To make matters worse, they began threatening me with "recovery fees" when I mentioned filing a dispute with my bank.
Charging a customer's card a second time without their explicit authorization is a direct violation of payment processing rules. This is not a "shipping adjustment"; it is an unauthorized withdrawal of funds.
Avoid this store if you value your financial security.
March 9, 2026
Unprompted review
Reply from Nutriessential
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience left you feeling this way, and we would like to clarify a few important points.
For international orders, the shipping fee shown at checkout covers a standard base rate. As stated in our shipping policy, the final shipping cost may vary depending on the actual packed weight or volume of the shipment once the order is prepared for dispatch. In cases where the final shipment weight exceeds the standard limit, an additional shipping adjustment may be applied by the carrier.
We understand that unexpected charges can be frustrating, and we strive to be as transparent as possible about this process. The adjustment applied to your order reflected the actual shipping cost charged by the carrier for the final package weight, rather than an arbitrary or deceptive charge.
At no point is it our intention to violate payment policies or create an uncomfortable experience for our customers.
We also want to clarify that our goal is always to resolve concerns respectfully and professionally, and any communication regarding disputes or recovery procedures is intended to inform customers about the standard process when chargebacks are initiated.
Your feedback is important to us, and our concerned team addressed your concern by providing you all the necessary details.
Buy from a better company
No need to repeat the concerns regarding their conduct. If you by from them just know they will charge you USD100 to post a 3 pound package after you have already paid for your order and shipping in full. Just buy from somewhere else and save yourself the hassle. @Nutriessential keep your genetic BS response to yourself, no one reads it and decides to purchase from you after reading all your 1 date reviews here.
EDIT: @Nutriessential when the only information you provide about shipping says “shipping and taxes calculated at checkout” and then you calculate and charge shipping at checkout you have entered a agreement you can no longer unilaterally change. To use your own words from other replies to the same issue “we understand” that you understand your own shipping policy and that when you say “shipping and taxes calculated at checkout” then you don’t adhere to this you are breaching the commitments you make during the purchasing process. Given the number of times you have replied to customers about this issue you are clearly 100% aware of the issue. I think there is a word for that kind of conduct!
March 12, 2026
Unprompted review
Reply from Nutriessential
Thank you for sharing your feedback. We would like to clarify how our international shipping process works so that other customers have accurate information.
When an order is placed, an initial estimated shipping amount is charged based on a base weight of 0.41 lb and the destination country. This estimate is clearly mentioned during checkout. Since customers may add multiple products or different quantities, the final package weight and dimensions are only known after the order is packed.
Once the order is prepared and our carrier partner generates the official shipping label, the actual shipping cost is calculated based on the final weight, package dimensions, and destination. If there is a difference between the estimated and actual shipping cost, the remaining amount is charged accordingly. This is a standard practice for many international shipments where real-time carrier costs vary significantly.
In your case, the additional shipping charge reflected the actual carrier cost for the final package weight and destination, not an arbitrary fee.
We always aim to maintain transparency with our customers and are happy to explain shipping charges whenever needed. If you would like us to review your order details together, please contact our support team directly and we will gladly assist you.
Thank you for your understanding.
— Team Nutriessential
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