While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store

Information provided by various external sources

North West Mountain Bike Centre based in the heart of Cheshire. We stock the best brands in cycling, including Intense, Specialized and Santa Cruz. We have a great range of women's, children's, road, mountian and BMX bikes, many avaliable to test. We also have a repairs section with a dedicated team of mechanics.


Contact info

4.0

Great

TrustScore 4 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Popped in as building two bikes for me…

Popped in as building two bikes for me and my daughter. Super helpful staff Andy/Tom explained what I needed and why and ordered the parts. Called to say parts in and helped with a few minor fitting issues with the cassettes. All the staff are friendly and really knowledgable. Highly recommend bike shop.

July 19, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Ive been a fan of this shop for years thats only until my bro bought a bike from them, he got fitted for the bike and chose some expensive of the shelf ugrades i.e Fox Forks and bars. He paid a deposit on it and we returned a week later with the remaining ballance, couldnt take a card tho so had to travel to nearest bank to withdraw cash, over £1000 cash.
When we got back to the shop gave the money across we saw the bike had been stipped of the upgrades and been put back to standard £500 worth of upgrades.
They knew this before we left to get cash for them but failed to let us know, they were wispering together as we left, now so so obvious they were panicing trying to fix the problem. Turns out they sold the forks of the bike to a customer that wanted them.
My bro after paying in full for the bike had to wait 2 days for the new forks to arrive.
When they fitted the new forks they we’re obviously annoyed we’d complained cos they didnt even grease the headset or steering tube. Started creaking instantly so i had to strip and service in 1 week after purchase.
They may be spelling mistakes in this but they honestly dont deserve a spellcheck.
Dont let the fact they are supposed to be Santa Cruz’s authorised dealer fool you, there are much better shops locally if you look.

December 1, 2018
Unprompted review
Rated 5 out of 5 stars

Super helpful and friendly

Just picked up a Lapierre from these guys and was impressed with their attitude. Friendly and knowledgeable...and a shop dog too! They can be a bit run off their feet sometimes, but i'm happy to keep using them

April 29, 2010
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look