New York Show Tickets Inc. NYTIX Reviews 

I spent $4.95 for access for codes to Harry Potter. The code according to their web site was valid for the day we wanted to go to the show, Feb 16th. However when I tried to use the code the theater website says it is invalid. I've requested a refund, which they denied me. They are now posting a new response to this review every few weeks.

4/1/24 Update: Wow, now says I keep posting new reviews, nope, just posted the 1st one way back in November. However I am getting almost daily emails saying they are posting a new response to the review.

Scam Indeed. I used them once. After a week of using them and none of their codes were working and the ones that worked you could find online for free, I wrote a negative review. They read my review and blocked my account even before my month was up. I called them and the guy said I needed to take my review down for them to reimburse me. I never did, so my account remained blocked and didn't get my $5 back.

Reply to their Reply!
I tried to keep using it because I had paid for the service. I don't have to like it. Plus I never got a chance to buy anything on your site. You told me you'd reimburse me if I take down my post. So I told you to keep the money. You guys are such liars and crooks!

You can defend all you want, your site is a scam. If I pay for a service and I don't like it, I have a right to complain. You can't cancel my membership mid month and not reimburse me. If you want positive reviews, then do better! You saw my negative review and then immediately canceled my membership. That's just vengeful and childful. A proper business would investigate how you can do better to remedy the situation. Instead, you threatened to ban me for life if I don't take my post down, as if I'll ever waste my money again on your site.

Discount code worked and got a great deal. Would definitely use them again. Super show my seats for the show were in a great spot and we had a great evening. I would definitely recommend.

Waste of $4.95. They have a 'discount' code that doesn't work. Tried it for Harry Potter in NYC and it was an invalid code.
Update: their codes have terms & conditions that are limited so be careful and read all information before you buy their membership. After further investigation their codes are available free on other websites so I still wouldn't buy the membership.

I was able to score $84 tickets in the mezzanine for Moulin Rouge but had to change my dates since there are some blackout performances. It’s listed clearly on the main discount page, so I should have read it first:). The Broadway show is very different experience than watching the movie. Loved hearing all those new songs live. Great value on the tickets. I love the Lady Gaga songs

The Kite Runner is one of my favorite books so I knew I had to see the show. Loved. Loved. Loved. Bought tix for $89 each with discount code. Got great seats in the mezz. I think I saw Xanadu at that theater. Nobody on roller skates this time, but a really great play!

DO NOT use this company. I paid the one time fee in full faith that I could get tickets at a better rate than they are advertised online. The site pledges to offer "exclusive codes" once I paid and these codes were unlocked, THEY WERE THE SAME PUBLIC DISCOUNT CODES readily available on ALL BROADWAY sites for broadway week in NYC. I asked for a refund right away on the grounds of being misled their refund policy even states that there are no refunds UNLESS "unless the guide was somehow incorrect, erroneous, or misleading in some way." They are VERY misleading. DO NOT USE THEM

**THEY ALSO SAID I USED THE CODE AND I DID NOT so they are also liars **

You can also clearly see by this snarky response they are literally horrible and rude to deal with - I have never seen a business reply to customer reviews this way. I have also filed a complaint to the BBB.

They advertised a discount they didn't have. Their FAQ says they will refund if this happens, but the guy answering their customer service emails made fun of me for asking. Will need to do a chargeback.

The lotteries are great. You have a much better chance for the shows other than Hamilton, although you do have to pay a bit more. Seating varies - sometimes great - sometimes poor.

Would like to update my review, but it's not going through, so I'm starting a new one...

NY Show Tickets is NOW replying with MORE LIES about a review made years ago??? There have since been new reviews made here, on Trust Pilot, about other peoples awful experiences with this company... Their tactic seems to be to call people liars and then threaten them for stating the truth, which they don't like...

On 6/12/2019, this was posted about NY Show Tickets --->
"UPDATE: business owner began threatening me, harassing me, threatening to call my workplace and get me fired, and published my personal information including my name, my place of living, and my work history in retaliation to my 1 star review. Information that is obtained through the purchase information they collected from me. This is ILLEGAL.

SCAM is right. Read other locals' reviews. This website offers no discernable services. The "exclusive" discounted tickets and lotteries they let you access through their "small subscription fee" can be easily accessed for FREE through other legitimate broadway ticketing websites.

These people are aware they are running a scam, and will deliberately withhold refunds by playing dumb and refusing to acknowledge your refund requests. Moreover, they make threats against you if you try to reclaim through your bank. Incredibly vile and disgusting business practices."

And, on 2/28/2019, this was posted about them --->
"This site is a scam. Do not waste your money. It's basically the same as a google search. All they do, after you pay, is direct you to Ticketmaster with absolutely no discount. Reporting them to the Better Business Bureau. Scam artists."

I wish you had negative stars... this system (NYC Box office)is either robbed my of money cahnged the date and time and now everytime i call for a show it's full. i need my money back because they won't accommodate me.

These guys helped my get discount broadway tickets as a special gift to my friends. The site was really easy to use and the process was easy and simple. Will definitely use again in the future.

I was able to get tickets to Oklahoma through their service! The tickets were cheaper and I got to see Oklahoma before it closed, next time I want to see a show I will definitely resubscribe to save some money

These guys helped me out with the Hamilton and moulin rouge lottery which I didn’t even know about I didn’t win either but their discount code to Caroline or change saved me some cash

This service provided me with a good discount to a couple of Broadway shows that I wanted to buy as gifts: Come From Away was only $69.00 and Frozen was $82 and both were good seats on the bottom level

I liked the discounts they provided, but Broadway tickets are still too expensive generally, it is way cheaper to go the movies. I bought my tickets at the box office using their code and saved on the booking fees.

3/14/26 once a year like clockwork, the evil customer service for nytix.com rears their ugly heads and replies to my over 6 year old review. I find it fascinating that they complain that negative reviews are at the top of trustpilot’s page on them, but they’re the ones who are reviving this dialogue. I don’t work for their competitor. I’m retired and have never worked for any if their competitors and this delusional little whackamole keeps popping up to claim I’m fake. I’m not. Hey NYTix, why would you think that rabidly attacking any of your customers who review you poorly would get your new customers? I’m actually surprised you’re still in business. Good night.
3/28/24 Updated AGAIN. Jeez this guy is a pain. This is my name. If you check my other review it’s very positive for a company that actually deserves a good review. I don’t know what is happening with this person‘s mental health that he keeps posting that I’m a fake person and a hacker every few weeks but I hope he gets the help he needs. Really because then maybe he’ll leave me alone. This has reached the level of personal harassment.
ORIGINAL review:
I just tried NYTIX. I was extremely disappointed because they listed shows on their promotional materials that they did not have discounts for. I did the 30 day period vs. the annual one. I was so disappointed in the offerings I asked for my money back. I noted in my email that the discounts they offered were exactly the same as Broadway box, theatermania, and Playbill. I figured that was the end of it until I got an extremely insulting reply from one of their customer service people telling me "whining about it" won't change anything. Here is an excerpt, verbatim. BTW, I do have subscriptions with TDF (excellent offerings for less money) and the NEW YORK TIMES & many others. Until they insulted me, I wasn't even going to post this. But how dare they?
***
"This is not a bait and switch as you describe as we delivered to you exactly what we said we would, so we did not ‘switch’ anything.
We stand by all the offers we list at (Link) which we update many times a day.

As the free web sites disappear, which they have started to do, you will be left with no choice other than paying for a service like this. Now you may not like it, but whining about it will not change anything.
We have to make money to run the service and I assume you don’t work for free? I think the cost is low and pretty reasonable, so I don’t give any quarter to the argument that it should be free because other places do it for free.

I trust you don’t buy the New York Times, as CNN is free and all news is the same right?"

Regards,

[Name removed to comply with this website’s policies]
Customer Service
New York Show Tickets Inc.

UPDATE! It took them over three years to suggest I'm not a real person as you can see by the comment below. And yet they still have not improved their services or dealt directly with the actual issues. I don't know why they feel that insulting people, denigrating them, or plain pretending they're not real is the right answer to a poor product.

UPDATE 8/23/23. Now they're claiming I'm a fake. It feels desperate doesn't it? They're not responding to the issues I have raised. Attacks, name calling, years after my comments. Most customer relations departments for companies attempt to address a service issue or a comment on the quality of their offerings with apologies or a willingness to express different points of view by proving the complaint is inaccurate. But attacking the complaining customer? Not a great business model is it?Sigh. They can say what they want. I'm not going to deal with this anymore. I tried their service. It sucked. I left the service. Done.

Update 10/28/23 they're really such losers. They're still trying to litigate a complaint from 2019?! And every time they reply with another insult, I respond within hours, but I'm a fake person? Sigh. Just don't go here, don't use their business, you see how they treat customers. Sad sad.
Update: 12/19/23. They’re also liars because I have never negatively reviewed anybody else on trust pilot. The fact that they keep responding and lying and attacking negative reviews after more than four years and not just me but every negative review tells you that NYTIX are not a customer service forward business.

This is one of the Best Show that I have seen in my life. I have Waited for long in line to get tickets, but show worth it. The Price of tickets is reasonable. You guys can also book seats online without any trouble.

They're extremely transparent about what they provide, even before you purchase. I've found discounts here that I haven't discovered elsewhere and the couple of times I've contacted the company, they've been responsive. So, I have no reservations about dealing with them.