Nzcouriers Reviews 

Most horrific service ever! I have been struggling for over a week now to get my parcel delivered. They are too lazy to ring an intercom system, or wait for someone to open the door, much easier just too leave a redelivery card in the letterbox, you should be ashamed!

an over night service from my bank took 10 days to arrive for a 150km trip. I could have walked, picked up myself, If that was all, meh. But given the envelope had been opened (cut down the edge) and the credit card inside accessed and peel off sticker partially removed , not so meh. Tried to contact, but have no response from them. NZ Couriers- If you cant secure your packages, you shouldn't be in business

Multiple times nz courier’s unable to locate correct addresses. It is a regular situation for them to fail to do the most basic duty of they job. With todays technologies no excuse is acceptable for failing to find addresses that are not even rural. This time they managed to do it beyond belief. On the 9th of January I ordered from two different company that are based in Auckland. Both delivery took multiple attempt and failures for 2.5 weeks before I got them. I had to ask the support and assistance of the actually company who I ordered my parcel from to help get my orders be delivered finally. Unbelievably w/o shame they charge for this. Why? Why do we pay for bed service? Shouldn’t be taken some sort of responsibility?
I wish nz courier company would care what services the drivers delivering. If they would these ratings would be better. What will it take to train staff and keep them employed avoiding ongoing new drivers who just keep doing the same mistakes? Do we need to take it to the media to achieve proper shipping from this company?

This company should give the option to update parcel instructions, they want us to sign for every little thing even when it fits in the mail box which is down right outages! If I'm showering or in a 2nd story or have dogs they knock for a couple of seconds and then leave, no calling card, no Notification updates by email, txt or calling you have to check the original tracking that the sender has sent. Personally I wouldn't use them. Even when I missed a package last time and called to arrange a different drop off they came, didn't knock and just left it there which was the total opposite to what they usually do.

I'm in Lower Hutt. As usual, the item was not delivered to me. Started Jan 12 when the item showed up on Etsy tacking as delivered on Jan 12. No it wasn't. Endless tracking to find who's the local courier...NZ Couirers. Contact them. They claim they left a card for that tracking number Dec 28 cause no-one was home. 3 people were in the house all day. They claim they left a card. No card. They claim they sent the package back to the US. It didn't arrive. I've tried to get their delivery tag many times but the submit button doesn't work. (I do wonder if some courier has a room full of undelivered parcels somewhere.) Its got to the point where I won't buy from anyone who uses NZ Couriers, like Etsy uses what they call Global Postal Shipping. DHL please.

Scott from the Masterton papawai branch was great at liasing with couriers to collect my urgent parcel in time.
Thanks Scott

Rotorua Branch, Well and truly delivered in a very timely manner.. just Perfect..!

NZ couriers, They don't provide a means to contact via call. Not even when called to their customer service. They were not able to provide a Depot number. The parcel ticket mentioned to contact Depot directly, but they didn't care to provide contact info. The main contact number useless to connect to the required Depot.

- J

I sent a parcel from Invercargill to Thames in the North Island at 2pm on the 14th Dec. The staff were just lovely and so friendly. The parcel arrived the next afternoon. I sent another parcel the next day and left my cash card there. They not only rang me to tell me, but one of the staff dropped it off to me on the way home. I'm glad I used them, and will again. Great service

they went to the wrong address so i had to go to the strangers house then when i went to do redelivery i had to pay for there mess up and then all of a sudden there was a time out now i cant get my Christmas packages on time all because of them

Very poor service. I was at home expecting a parcel delivery, saw the courier van into our yard, but I did not see the courier driver nor hearing any knock on the door or a phone call for delivery, then the driver drove off without any cards. It was when I went on the website to track my parcel that I noticed it was the courier for my parcel, and the reason for unsuccessful delivery was delivery attempted, which is totally untrue. This is the second time I've experienced this kind of service with nzcouriers, the drivers are not doing their job properly.

3 weeks and still waiting on my new laptop. Ordered from Albany North Shore, delivery address is West Auckland.

Extremely frustrated, annoyed and now very very angry.
In the past 2 weeks, I've ordered other items from Australia and China, all of which already arrived within 1 week via other couriers. Yet NZ Couriers fails to complete a simple domestic delivery.

Lodged multiple complaints to both NZ Couriers and the retailer I bought my laptop from. None of them seems to have a clue what's going on. Total clown show.

Received a status update on the tracking after more than a week that said "allow additional 1-2 more days". It's been another 1 week since that last update but still with no delivery and no further info. Waiting more than 2 weeks on a supposed 2 day estimated delivery.
Can't be that bloody hard to make an Auckland-to-Auckland delivery. Bloody shameful and useless.

Parcel was picked up on 24th Oct, stuck on 3rd Nov with status waiting for customer instruction. The only instruction I could think of was "hurry the f up"

It is really hard to give this company anything but nil points when they can't even find the right house they are meant to be delivering to. They care more about rushing to finish their shift than actually getting packages to their destinations.

Time and time again NZ Couriers takes the
Oscar for being the WORST COURIERS EVER...they leave packages on door steps without checking and bolt. NZ COURIERS YOU ARE A USELESS LOT. DON'T YOU TRAIN YOUR PEOPLE..........

The only couriers I experience problems with are New Zealand Couriers and Courier Post, but NZ Couriers are the worst by far. My bad experiences always occur with not being home and a signature required. On this occasion, yes a card was left, on which it gives you an NZ Couriers on-line process for requesting re-delivery and authorising them to leave without signature.
The problem is, you can select a date that they offer on their system, but not an estimated time so that you can change your plans and be home to receive it. On this occasion, they did not deliver on the day their system offered, and there was no contact from them.
I agree with another recent reviewer, they expect you to be home every day all day waiting on them. They seem to be oblivious to the fact that the customer has paid for delivery, but they make it my problem when they "missed me".
They now offer a 'system' for you to authorise delivery without signature, but this system requires me to install a "deliver tag" at my home specifically for NZ Courier deliveries. What cheek!
In future, when purchasing on-line, I am going to request that the seller not use NZ Couriers.
PJ
Lower North Island

Again NZ Couriers top my list of the WORST there is. Yes, I was out the first time they called but I looked carefully and could NOT find a card. Card turned up the next morning lying on the ground outside my front door. What is wrong with my dry, secure, safe letter-box??? Goods were delivered 4 days later but, if not for divine intervention, I would have known nothing about it!!!

Claimed my intercom was broken (it’s not) didn’t call the phone number provided, sent back to sender after one attempt of delivery where they did not leave a slip, called the company and I was told it was my fault for not putting delivery information stating the intercom is broken even though it’s not broken and there was a phone number on the package. Pathetic company, they expect you to be home all day waiting on them and don’t contact you. Has happened multiple times.

Not only are they some of the most dangerous drivers around, speeding, breaking speed limts and generally doing whatever they want when no police are around, but they also some of the laziest people to walk the Earth. To avoid a slight incline or having to deal with customers, especially those who paid for faster delivery and got standard (or worse), they'll happily leave your item in your letterbox if they can cram it in, even when you've specifically stated to have it signed. They'll even try to claim you weren't home and drive away leaving a card to call because they couldn't be bothered walking up some stairs. You cant sit in yan typing lies about people not being home and shove a card in a letterbox when we're watching you from the window. Some have no social skills whatsoever, to the point where I had one guy just stare at me when I greeted him, extended my arm for the item and for him to proceed to put the package in the letterbox anyway. What freaks do they hire? And don't even get me started on the reception at their Ngaio Gorge depot, some of the rudest people you'll ever meet in your life.
Overall they're absolutely disgusting in their "service" and the only thing keeping them going? Because anytime someone orders something online that needs to delivered, a courier company will have to step in at some point. Most courier companies are lousy, but these pack of incompetent clownshoes take the cake, and eat it to, they just need another competitor the same size and boom; they're gone.
Use anyone else if you can.