Hi guys, if you’re thinking of getting a contract with O2 think twice when you’re there you’re not given the time to read the contract I went in for a mobile phone. I ended up coming out with a phone... See more
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Went to Castle Lane store on 14 August. Met with Emma who listened to my queries and made suggestions as to my best options. After discussions Emma, with my agreement, changed home telecoms provider.... See more
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I had no data when on holiday so I couldn’t get any internet when out and about
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Great experience buying my new phone at O2. The whole process was quick and straightforward. Staff were friendly and got me set up without any hassle or pushy upselling.
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
14-16 Castle Lane, BT1 5DA, Belfast, Northern Ireland, United Kingdom
- 028 9694 7282
4.7
Excellent
95 reviews
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Belfast city centre store helpful staff
I was in the Belfast city centre store today,and Brandon was so helpful with a technical issue I had with my phone. Excellent customer service
July 29, 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Hi Teresa,
Thank you for taking the time to leave a review.
We're delighted to hear about your experience at our Belfast City Centre store. It's fantastic to know that Brandon was able to help you with the technical issue you were experiencing and provide such excellent customer service.
Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to hear that Brandon made such a positive impression and was able to assist you with your phone.
We'll be sure to pass your kind feedback on to Brandon, who will be delighted to know that his help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4w1E1e2
📘 Facebook: https://bit.ly/4haqSf7
Gary at O2 in Belfast Corn Market was a…
Gary at O2 in Belfast Corn Market was a breath of fresh air from the usual customer service reps that you have to deal with. Gary was able to change over my old Sim onto a New one which I purchased at the store. He explained and confirmed what needed done without any fuss whilst dealing with queries from his colleagues who to put it politely where not as knowledgeable as he was in dealing with technical issues. He is a credit to the O2 establishment- Well done.
July 24, 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Hi William,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your experience with Gary at our Belfast Corn Market store. It's fantastic to know that he was able to help transfer your number onto your new SIM card quickly and efficiently, while clearly explaining the process and ensuring everything was completed without any fuss.
Providing knowledgeable, professional, and customer-focused support is what we strive for, so it's especially rewarding to hear that Gary stood out and made such a positive impression. We'll be sure to pass your kind feedback on to him. We're sure he'll be delighted to hear that you consider him a credit to O2.
Thank you for recognising Gary's expertise and for sharing your experience with us.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fHPQQD
📘 Facebook: https://bit.ly/4h3hLNg
Thank you for choosing O2.
Fatima was very helpful
Fatima was very helpful , helped me transfer data from old phone , very patient nothing was a problem , thank you
July 27, 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Hi Stuart,
Thank you for taking the time to leave a review.
We're delighted to hear that Fatima was able to help you transfer your data from your old phone. We know that moving everything across to a new device can sometimes feel daunting, so it's wonderful to hear that Fatima made the process smooth and stress-free for you.
It's especially great to know that she was so patient and that nothing was too much trouble. Providing friendly, supportive, and knowledgeable service is what we strive for, so we'll be sure to pass your kind feedback on to Fatima, who will be delighted to hear that her help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4vWxYrk
📘 Facebook: https://bit.ly/4vXHSIV
Thank you for choosing O2.
Really helpful and friendly
Really helpful and friendly. I had previously called customer service and into another store who were unable to help but Debbie was able to resolve it quickly
July 22, 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Thank you for your lovely feedback Chris and pleased to hear that Debbie was able to quickly find a solution for you after it wasn't via other channels. I'll be sure to pass your kind comments on to her. Thank you for taking the time to share your experience with us.
Gary was superb got us sorted very…
Gary was superb got us sorted very promptly and was great to deal with.
There was another chap training who was also very helpful not sure his name.
July 24, 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Thank you for your lovely feedback Rab and we're pleased to hear that Gary got everything sorted for you after a visit to one of our O2 stores. It's also great to hear that the colleague who was training was helpful and contributed to your positive experience. Thank you for taking the time to leave your review.
Great knowledgeable and friendly…
Great knowledgeable and friendly service from Fatima, highly recommend
July 24, 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Hi KS and thank you for your review. We're delighted to hear that Fatima provided such knowledgeable and friendly service leaving a positive experience. We appreciate you taking the time to share your comments and thank you for choosing O2.
Ollie was very efficient and helpful.
Ollie was very efficient and helpful.
July 21, 2026
Unprompted review
Mya was very helpful today in store…
Mya was very helpful today in store today!
July 23, 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Hi Victoria and thank you for your review. We're happy to hear that Mya provided a positive experience after a visit to one of our O2 stores and thanks for taking the time to share your experience with us.
Great service
Someone was straight over to see how they could help when I went into the shop. Sahil and Kurtis were then really helpful and also great craic! I would definitely recommend the excellent customer service.
July 23, 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Thank you for your review Jay and pleased to hear that you were welcomed when you arrived at one of our O2 stores and that Sahil and Kurtis' knowledge made such a positive impression. We'll be sure to let them know and thanks for sharing your experience with us.
Reply from O2 - Belfast Castle Lane
Thank you for your review Marie and happy to hear that Fatima was such a great help and provided you with a positive experience. Thanks for taking the time taking to share your experience with us.
Very good experience thank you Gary😊😊😊
July 22, 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Hi, thank you for taking the time to leave a review.
We're really pleased to hear you had a very good experience and that Gary was able to help.
If you do need anything in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bDt5fg
Facebook: https://bit.ly/3RQzVHB
Sahil was extremly helpful and walked…
Sahil was extremly helpful and walked me through everything step by step, I will be back to move another two numbers from EE to o2
July 22, 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Thank you for your review William and pleased to hear that Sahil was so helpful and took the time to guide you through everything step by step. It's great to know you had such a positive experience that you're planning to bring over more numbers to us. Thanks for choosing O2.
Sahil was really friendly and…
Sahil was really friendly and efficient, very knowledgeable! I left very confident that I got the right phone and contract and he helped me with setting up. The other workers in the shop were dead on too. Great confident service.
July 21, 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Hi Grow, thanks for taking the time to leave a lovely review.
We're really glad to hear that Sahil provided friendly, efficient, and knowledgeable service, helping you feel confident that you chose the right phone and contract. It's also wonderful to hear the wider team contributed to such a positive experience. We'll be sure to share your kind feedback with Sahil and the team.
if you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4yvCJKM
Facebook: https://bit.ly/4wcb681
Sahil was great help really good at his…
Sahil was great help really good at his job.
July 21, 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Thank you for the review Charles and pleased to hear Sahil was able to help and that his knowledge and service made a positive impression. Thanks for taking the time to share your feedback!
O2 Store Belfast
Customer service from Sahile and Paddy in store was excellent, extremely helpful, pleasant and patient when dealing with an unhelpful call agent.
July 18, 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Hi Chloe, thank you for your wonderful feedback. We're delighted to hear that Sahile and Paddy provided such excellent customer service during your visit to our O2 Belfast store. It's great to know they were helpful, pleasant, and patient throughout your experience. We'll be sure to pass on your kind words to both of them. Thank you for taking the time to share your review and recognise their efforts. 😊
I had no data when on holiday so I…
I had no data when on holiday so I couldn’t get any internet when out and about
July 10, 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Hi Charlene, thank you for your feedback. We're sorry to hear that you were unable to use mobile data while on holiday and understand how frustrating this must have been when trying to stay connected on the go. There can occasionally be issues with network selection, coverage, or device settings that may affect connectivity while travelling abroad. We can check your account and phone settings with you to ensure everything is spot on for your next holiday. We're unable to help on this platform but please get in touch using one of the following contact methods so we can do so:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wWN15b
Facebook: https://bit.ly/4gLxS1N
Fantastic people and brilliant price's…
Fantastic people and brilliant price's im so glad i called into the o2 store 🌟🌟🌟🌟🌟
July 16, 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Thank you for your review Karen. We're delighted to hear that our team was helpful and finding you a great deal. We hope to see you again soon!
Gary was so helpful and informative…
Gary was so helpful and informative during our visit. He provided great customer service skills. Thank you!
July 16, 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Hi Cara, thanks for taking the time to leave such a lovely review.
We're glad to hear that Gary was so helpful and informative during your visit. It's great to know he made such a positive impression.
If you do need any further help, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fiUhkm
Facebook: https://bit.ly/4w7jsO6
Had the best experience with Ruadh she…
Had the best experience with Ruadh she was 10/10 from start to finish really helpful and kind thoughtful really good time
July 15, 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
We're delighted to hear that you had such a great experience with Ruadh. It's wonderful to know that she was helpful, kind, and thoughtful from start to finish, making your visit such a positive one.
We'll be sure to pass on your fantastic feedback to Ruadh. She'll be thrilled to hear that you rated her service 10/10 and that she made such a lasting impression.
Thank you for taking the time to share your experience, and we look forward to seeing you again soon! 😊
Fab!
Ruadh was absolutely brilliant! So helpful with everything, couldn’t have had a better experience!
July 15, 2026
Unprompted review
Reply from O2 - Belfast Castle Lane
Hi Niamh! We're thrilled to hear that Ruadh provided such a brilliant experience. It's fantastic to know they were so helpful and made everything run smoothly for you.
We'll be sure to pass on your lovely feedback to Ruadh, who will be delighted to hear they made such a positive impression. Thank you for taking the time to share your experience
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