Absolutly the worse provider you can ever have , RUDE STAFF, RUDE DEPARTMENT . what do you mean you cannot help me ? Im a paying customer .
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Location
Switch locationUnits 1.02-1.03, The O2, Millennium Way, SE10 0DX London, England, GB
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O2 have become a terrible network provider since they joint with Virgin Media. Everywhere the signal is weak, i never experienced this bad service before , i have been with O2 for over 15 years, if t... See more
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Dean was awesome. Swift professional service and got my mobile service up and running super quick! Thank you
Company replied
Door 102! I attended Ludovico Einaudi's concert at The O2 last night and while Einaudi's performance was exceptional, the venue's management of audience access significantly detracted... See more
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Units 1.02-1.03, The O2, Millennium Way, SE10 0DX, London, England, United Kingdom
- 020 8269 0202
4.4
Excellent
30 reviews
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Shaedul has provided very good customer…
Shaedul has provided very good customer service
July 25, 2026
Unprompted review
Reply from O2 - London The O2
Hi Mary and thank you for your feedback. We're pleased to hear that Shaedul was able to provide knowledgeable and helpful advice while making your experience a positive one. We appreciate you taking the time to share your comments and are glad we could help.
Absolutly the worse provider you can…
Absolutly the worse provider you can ever have , RUDE STAFF, RUDE DEPARTMENT . what do you mean you cannot help me ?
Im a paying customer .
July 23, 2026
Unprompted review
Reply from O2 - London The O2
Hi Tyler and thank you for your feedback. We're sorry to hear that you've been left disappointed by the service you've received when contacting us about your issue, this isn't the level of service we aim to provide. We’d want to help but can’t on this platform, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fvBUsz
Facebook: https://bit.ly/4huhgvF
Dean was awesome
Dean was awesome. Swift professional service and got my mobile service up and running super quick! Thank you
July 23, 2026
Unprompted review
Reply from O2 - London The O2
Thank you for your review Helen and happy to hear that Dean got your mobile service up and running so quickly. It's great to know you had such a positive experience and thank you for taking the time to share your experience with us.
Amazing experience
Amazing experience, they listen and resolve your issues. Dean was very kind and gave us excellent support.
July 18, 2026
Unprompted review
Reply from O2 - London The O2
Hi Odalis, thank you for your feedback. We're pleased to hear that Dean was able to resolve your issues, leaving a positive experience and we'll be sure to share your comments with him. Thank you for taking the time to leave a review.
Mahirul was very helpful
Mahirul was very helpful. I had my phone stolen and he promptly helped me get a new Sim and block the other one. He also took a look at my contract and recommended a cheaper deal. These are the reasons I’ve stayed with O2 for many years.
July 15, 2026
Unprompted review
Reply from O2 - London The O2
Hi Victoria and thank you for taking the time to leave us a lovely review. We're delighted to hear that Mahirul was able to support you following the theft of your phone and that he took the time to review your account and recommend a more suitable deal. Providing helpful, honest advice and excellent customer service is something we pride ourselves on. We'll be sure to pass your kind comments on to Mahirul and if you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4feEh30
Facebook: https://bit.ly/4w0o88x
Dean was an incredible salesperson
Dean was an incredible salesperson. He built me a custom package that solved my issues and answered my needs.
July 14, 2026
Unprompted review
Reply from O2 - London The O2
Hi Mathieu and thank you for taking the time to leave us a review and we're pleased Dean was able to help build a custom package that you're happy with. If you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3ThYCwY
Facebook: https://bit.ly/4ylWxjF
Mahirul was great and sorted me out…
Mahirul was great and sorted me out with an esim
July 13, 2026
Unprompted review
Reply from O2 - London The O2
Hi Paul,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Mahirul was able to help you get set up with an eSIM and provide a great experience. We know how important it is for things to be quick and straightforward, so it's fantastic to hear that Mahirul was able to get everything sorted for you.
We'll be sure to pass your kind feedback on to Mahirul. Recognition like this means a lot to our colleagues and helps us celebrate the excellent service they provide every day.
Thank you again for your review and for choosing O2!
Door 102! A Disappointing Concert Experience Due to The O2's Audience Management
Door 102!
I attended Ludovico Einaudi's concert at The O2 last night and while Einaudi's performance was exceptional, the venue's management of audience access significantly detracted from what should have been a memorable evening.
The O2 let both the performer and the audience down in the way it controlled access through the arena doors during the performance.
Those seated in the accessible seating area, along with those in the surrounding seats closest to one of the entrance doors, had to endure an incredibly loud, high-pitched creaking noise every time the door was opened and closed. If this had happened only once or twice, it would have been a minor annoyance. Instead, people were allowed to enter and leave through this door continuously throughout the performance, not just between pieces. The result was that this distracting noise occurred what must have been well over a hundred times during the concert.
To make matters worse, throughout the performance audience members were permitted to walk to their seats while Einaudi was playing, repeatedly causing audience members to stand to let them pass. The constant movement, interruptions and squeaking door were hugely distracting and entirely at odds with the atmosphere that Einaudi's music creates. His performances rely on quiet, concentration and immersion, yet that atmosphere was repeatedly broken.
I find it astonishing that there appeared to be no attempt to manage this. If people cannot be prevented from leaving the auditorium during a performance, then at the very least they should be held at the entrance and only admitted between pieces. Alternatively, the faulty door should have at least been addressed immediately. Despite complaints being made to staff, nothing was done to reduce either the constant interruptions or the incessant squeaking of the door.
People pay a considerable amount of money to attend concerts at The O2 and artists such as Ludovico Einaudi deserve a venue that protects the integrity of their performances. On this occasion, The O2 failed both the performer and the audience sitting in that particular area. It is deeply disappointing that such basic audience management was overlooked and it had a significant impact on what should have been an unforgettable evening.
I would love to understand why audience access was managed in this way particularly those where silence and concentration are integral to the experience and please put some WD40 on door 102!
July 10, 2026
Unprompted review
Reply from O2 - London The O2
Thank you for taking the time to share such detailed feedback Louise. We're very sorry to hear that your experience was impacted by the level of disruption during what should have been an immersive and enjoyable evening.
We appreciate how important a quiet and focused atmosphere is for performances such as Ludovico Einaudi's, and we understand why the repeated movement of guests and the noise from the nearby door would have been frustrating and distracting. It's particularly disappointing to hear that these interruptions affected your enjoyment of the concert and that you felt your concerns were not adequately addressed at the time.
Your comments regarding audience management, access during the performance, and the noise from the entrance door have been noted and will be shared with the relevant venue teams for review. Feedback like yours is invaluable in helping us understand where improvements may be needed to enhance the experience for both guests and performers.
We're sorry that this impacted what should have been a memorable evening and appreciate you bringing these concerns to our attention. Thank you again for taking the time to provide your feedback.
Reply from O2 - London The O2
Thank you for your comments and review Rebecca! We're delighted to hear that you found our service friendly and quick. Providing excellent customer service is always our goal, so it's great to know we met your expectations.
We really appreciate your feedback and look forward to helping you again soon! 😊
Reply from O2 - London The O2
Hey Kiti,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3QPUDah
📘 Facebook: https://bit.ly/4faHjp0
good service verry polite and helpful
July 7, 2026
Unprompted review
Reply from O2 - London The O2
Hi,
Thank you for your fantastic review! 😊 It's wonderful to hear that you're happy with the service and enjoying everything that's available to you.
If there's ever anything you'd like help with, we're ready whenever you need us:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4yeMddk
📘 Facebook: https://bit.ly/4ydDRTf
Solution didn’t work for eSIM
Solution didn’t work for eSIM. Still showing no service
July 7, 2026
Unprompted review
Reply from O2 - London The O2
Hi there,
What an awesome review—thank you! 🌟 We're so happy to hear that things are going great and that you're loving what O2 has to offer.
Remember, if there's anything we can help with, we're always here:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wBS9LO
📘 Facebook: https://bit.ly/4pfO11y
Dean was a legend
Dean was a legend. As someone who embarrassingly struggles with tech being in my mid thirties, he talked me through the set up of my phone and was great to chat to. Thanks Dean
July 2, 2026
Unprompted review
Reply from O2 - London The O2
Hi Mr Adams,
Thanks for the brilliant review! ⭐ We're really pleased to hear that everything is going smoothly and that you're getting great value from what we offer.
Got a question or need some support? We'd love to hear from you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4yf0Kpk
📘 Facebook: https://bit.ly/4b5Epkj
Mahinel and shaedul made my experience…
Mahinel and shaedul made my experience simple and quick which was very helpful.
June 2, 2026
Unprompted review
Reply from O2 - London The O2
Thanks for your review! It is great to hear about the level of service you have received.
Quick and efficient
July 2, 2026
Unprompted review
Reply from O2 - London The O2
Thanks for your review! It is great to hear about the level of service you have received.
Thank you Dean!
Dean was very nice, honest and clear about what was avaliable
July 2, 2026
Unprompted review
Reply from O2 - London The O2
Thanks for your review! It is great to hear about the level of service you have received.
Package Review Updated
My query was answered with added information that allowed me to make another change while instore. Shaedul helped get the ball rolling and advised me accordingly.
June 30, 2026
Unprompted review
Reply from O2 - London The O2
Thanks for your review! It is great to hear about the level of service you have received.
O2 have become a terrible network…
O2 have become a terrible network provider since they joint with Virgin Media.
Everywhere the signal is weak, i never experienced this bad service before , i have been with O2 for over 15 years, if this don’t get better I have to force myself to move to different provider
July 1, 2026
Unprompted review
Reply from O2 - London The O2
thank you for taking the time to leave us a review.
We're sorry to hear that you're having some problems with your mobile signal recently. You'll be able to see if there are any known mast and reception issues by entering your full post code here: https://bit.ly/3SGJXeG
This will present to you information on any faults, as well as a current estimated fix time. If you're still having an issue and nothing is being listed on the link above, please get in touch, so we can help run further checks.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4paOMJi
Facebook: https://bit.ly/4pe9TKL
Quick and efficient- Shaedul great…
Quick and efficient- Shaedul great service
June 27, 2026
Unprompted review
Reply from O2 - London The O2
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fd5eVU
Facebook: https://bit.ly/4eSbQHV
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