Nadia was Absolutely brilliant, helped me with sorting out another SIM card as mine wouldn’t work anymore as it was around 10 years old and I never renewed it a few years back when virgin / O2 sent... See more
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Had a very good recent experience instore. One of the staff members named JamieLeigh was very kind, helpful and approachable. She was able to help me and got everything sorted swiftly.
Jamie Leigh’s dealing of my scammed account was very professional. She kept me informed all the way through and got my sim reactivated with in the hour..
Nadia was friendly and helpful. She sorted a refund and Bolt on for me. We discussed a new tariff and she explained that the one I was already on would work better for me.
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
59 High Street, S9 1EN, Sheffield, Meadowhall, United Kingdom
- 0114 553 0598
4.6
Excellent
19 reviews
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Had a very good recent experience…
Had a very good recent experience instore. One of the staff members named JamieLeigh was very kind, helpful and approachable. She was able to help me and got everything sorted swiftly.
July 7, 2026
Unprompted review
Jamie Leigh’s dealing of my scammed…
Jamie Leigh’s dealing of my scammed account was very professional. She kept me informed all the way through and got my sim reactivated with in the hour..
July 7, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nadia was Absolutely brilliant
Nadia was Absolutely brilliant, helped me with sorting out another SIM card as mine wouldn’t work anymore as it was around 10 years old and I never renewed it a few years back when virgin / O2 sent emails saying to renew it.
Was quickly done and Nadia was very knowledgeable.
July 1, 2026
Unprompted review
Reply from O2 - Meadowhall
Thanks for your review! It is great to hear about the level of service you have received from Nadia in store.
Nadia was friendly and helpful
Nadia was friendly and helpful. She sorted a refund and Bolt on for me. We discussed a new tariff and she explained that the one I was already on would work better for me.
June 27, 2026
Unprompted review
Reply from O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/449VCoD
Facebook: https://bit.ly/4v2aLDn
Mason was very helpful!
June 26, 2026
Unprompted review
Reply from O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xUbU2r
Facebook: https://bit.ly/4f7rWyG
Went to O2 in Meadowhall this evening…
Went to O2 in Meadowhall this evening after a suspected fraudulent activity in my phone. I was very stressed and upset. On entering the shop the lady listened while I explained and she took me straight to Nadia who was so calm and patient. She looked into my account and someone had been trying to use my details. Nadia changed my SIM card and blocked my original one. I was in there less than 15 mins with peace of mind.
I cannot thank Nadia enough for her services today, one of the best experiences with O2 thank you
June 25, 2026
Unprompted review
Reply from O2 - Meadowhall
Thank you for taking the time to leave us a review, Sarah. We're glad to hear that you had a great experience with one of our advisors. If you require any assistance in the future, please reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4gRp6Pw
Facebook: Send us a private message or mention us at: https://bit.ly/4xVSjPC
Face to face
Face to face, perfect.
Tried to resolve the same issue over the phone, they said it was sorted but it wasn’t.
June 24, 2026
Unprompted review
Jamie-leigh helped resolved my 2 month…
Jamie-leigh helped resolved my 2 month ongoing issue in 30 mins 10/10
June 22, 2026
Unprompted review
Reply from O2 - Meadowhall
Hi Jacob,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xLBeYq
Facebook: https://bit.ly/4vzdRjw
Nadia was polite informative very good…
Nadia was polite informative very good at her job I’m very satiisfide
June 22, 2026
Unprompted review
Friendly advisor
Quick friendly customer service from Mason in Meadowhall called in to double check roaming was included, had Virgin media and didn’t realise that USA was included because of this, clearly explained from advisor
June 18, 2026
Unprompted review
Billing enquiry
Mason was really helpful when I was querying a bill charge on my account. So much easier than phoning up
June 18, 2026
Unprompted review
Reply from O2 - Meadowhall
Hello Lee,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oE9SiW
Facebook: https://bit.ly/4oyuJEa
Nadia is a star!
Nadia was extremely helpful and accommodating, she resolved my issue and dealt with O2 for me.
I was sent an insurance replacement and the esim wasnt provisioned, they wanted me to call up (HOW with no sim) and i kept going round in circles.
O2, useless... Nadia, exceptional.
June 15, 2026
Unprompted review
Reply from O2 - Meadowhall
Hello Kevin,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3ScsA59
Facebook: https://bit.ly/4vh3GzW
Mason served me
Mason served me. Much better than any phone customer service or online help I’ve had
June 11, 2026
Unprompted review
I was extremely happy with the service…
I was extremely happy with the service I received today from a lovely lady called Nadia she was so good at explaining things to me and got me all sorted within 5 mins she was really friendly and helpful ***** 5 stars from me
June 8, 2026
Unprompted review
Excelexclent service sorted our problem…
Excellent service sorted our problem out quickly and got upgrade
June 8, 2026
Unprompted review
Reply from O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods. 💙
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4aySNAW
Facebook: https://bit.ly/3PR5fVU
Jamie Leigh in store was amazing
Jamie Leigh in store was amazing. She helped my issues and made it fun and easy. Thanks it made it easier than expected
June 6, 2026
Unprompted review
Reply from O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fvDxIK
Facebook: https://bit.ly/43oe6kX
Great friendly service agent helped me…
Great friendly service agent helped me resolve my issues explained everything clearly to me in a way I actually understood I felt he really listened to me
May 27, 2026
Unprompted review
Reply from O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X https://bit.ly/4e2RBXP
Facebook: https://bit.ly/4vgBM6C
Excellent customer service, quick and easy
After multiple calls to customer services relating to my sim not working correctly to receive text messages I visited the store and sat down with Mason who was very friendly, helpful and managed to resolve my issue and replace my SIM card and regain full service to my phone. He went above and beyond in supporting me and was a quick and easy process, it was nice to speak to someone in person who was able to help.
June 1, 2026
Unprompted review
Reply from O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RFwpj0
Facebook: https://bit.ly/3SeiTmv
Jamie Leigh was very friendly and…
Jamie Leigh was very friendly and helpful and resolved my problem promptly and professionally. She should be valued as part of your team.
June 1, 2026
Unprompted review
Reply from O2 - Meadowhall
Thank you so much for your kind words 😊
We’re really pleased to hear that Jamie was friendly, helpful and able to resolve your issue so quickly — we’ll be sure to pass your feedback on to her. She’ll really appreciate it 💙
Jamie Leigh was amazing in meadowhall…
Jamie Leigh was amazing in meadowhall helping me resolve my issues
May 27, 2026
Unprompted review
Reply from O2 - Meadowhall
Hi there Darren.
Thank you for taking the time to leave us a review.
We're so glad to hear that you've had such a positive experience. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4tX7AfJ
Facebook: https://bit.ly/4tUeceN
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