Quoted to rewire a boiler. Thought that £120 was a bit much but trusted in their expertise. When they came to do the job said that it was not possible as they didn't have the parts. They then charg... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We just had 2 wired extractor fans fitted in bathroom & kitchen by Oak electrical (recommended by borthwick. Their work was woeful The two lads were so pleasant .but that is probably to cover up t... See more
Company replied
They came to install trickle vents and extractors. Whilst fixing the extractor fan in the bathroom, they broke the window lock and left dents on the window, left the window ajar and left. Even... See more
Company replied
I've used Oak for lots of work in the past both domestic and commercial and I've know the owners for a long time. They're fantastic people and against all the odds are growing a fantastic business... See more
Company replied
Company details
Information provided by various external sources
Oak Elec are a professional Electrician in Hartlepool offering local services at Competetive prices! Get in touch with us today for your free quote.
Contact info
Groom Terrace, TS25 1RT, Hartlepool, United Kingdom
- www.oakelec.co.uk
3.5
Average
29 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fitted some external lights around my…
Fitted some external lights around my home, job was done quickly and professionally.
July 29, 2020
Unprompted review
DRD property's have engaged with the…
DRD property's have engaged with the guys at Oak electrical many times for all kinds of domestic and commercial electrical projects.
The guys have been professional in their work ethics.
The workmanship has been clean, transparent the projects have been completed on time and to a very high standards.
Thank you again oak and see you again soon.
July 27, 2020
Unprompted review
Recently used Oak Elec to completely…
Recently used Oak Elec to completely rewire my house and would highly recommend them to all family and friends.
A top job from a trustworthy company.
July 27, 2020
Unprompted review
Complete rewire of my home
Complete rewire of my home extremely efficient and very clean the price was fantastic comparing to other local companies.
I have had oak electrical back to fit security cameras,floodlights,chandeliers always high quality professionals.
July 27, 2020
Unprompted review
Very professional
Very professional, would definitely recommend and will be using in the future.
July 27, 2020
Unprompted review
Charged me for not fulfilling a quote!
Quoted to rewire a boiler. Thought that £120 was a bit much but trusted in their expertise. When they came to do the job said that it was not possible as they didn't have the parts. They then charged me a £48 call out fee for the advice!
Is it just me or when someone who is an 'expert' contracts to do something and then doesn't do it the buck stops with them!
Its a bit like saying I will quote to cut someone's lawn but not bringing a lawnmower then saying I 'm charging you for advising you that someone else can do it if they bring a lawnmower!
My search for a competent electrician continues...
April 8, 2019
Unprompted review
Reply from Oak Electrotechnical
Thank you for your review. However, it is not accurate or truthful. The quote was to allow for a permanent live to be wired into the existing boiler. This is what you requested and at the time of quotation you presented our company with false information leading us to believe it could be done in the manner in which you requested it.
However, on arrival on site our engineers were quick to realise what you requested was not possible. Our engineer spoke with yourself and explained the situation and you were happy with it. Our engineer then tested the cabling and the controls on site and then advised the cheapest and most effective way to get the result you were after. It was at this point that you yourself suggested a call out charge was to be invoiced and you would pay it.
You’re metaphor doesn’t make any sense in relation to the facts of the incident. Unfortunately your search for a competent electrician will continue if you can not be truthful with them at quote stage. We can only do what we are asked and within reason. You have never been charged for what the quote stated, you have only been charged the call out fee suggested by yourself and agreed by yourself.
We wish you the best of luck in finding the ‘expert’ that will satisfy you.
Awesome service
Awesome service, never let me down yet - highly recommended
November 9, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.