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Rated 2 out of 5 stars

Quoted to rewire a boiler. Thought that £120 was a bit much but trusted in their expertise. When they came to do the job said that it was not possible as they didn't have the parts. They then charg... See more

Company replied

Rated 5 out of 5 stars

We just had 2 wired extractor fans fitted in bathroom & kitchen by Oak electrical (recommended by borthwick. Their work was woeful The two lads were so pleasant .but that is probably to cover up t... See more

Company replied

Rated 1 out of 5 stars

They came to install trickle vents and extractors. Whilst fixing the extractor fan in the bathroom, they broke the window lock and left dents on the window, left the window ajar and left. Even... See more

Company replied

Rated 5 out of 5 stars

I've used Oak for lots of work in the past both domestic and commercial and I've know the owners for a long time. They're fantastic people and against all the odds are growing a fantastic business... See more

Company replied

Company details

  1. Electrical Installation Service

Information provided by various external sources

Oak Elec are a professional Electrician in Hartlepool offering local services at Competetive prices! Get in touch with us today for your free quote.


Contact info

3.5

Average

TrustScore 3.5 out of 5

29 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

DRD property's have engaged with the…

DRD property's have engaged with the guys at Oak electrical many times for all kinds of domestic and commercial electrical projects.
The guys have been professional in their work ethics.
The workmanship has been clean, transparent the projects have been completed on time and to a very high standards.
Thank you again oak and see you again soon.

July 27, 2020
Unprompted review
Rated 5 out of 5 stars

Complete rewire of my home

Complete rewire of my home extremely efficient and very clean the price was fantastic comparing to other local companies.
I have had oak electrical back to fit security cameras,floodlights,chandeliers always high quality professionals.

July 27, 2020
Unprompted review
Rated 2 out of 5 stars

Charged me for not fulfilling a quote!

Quoted to rewire a boiler. Thought that £120 was a bit much but trusted in their expertise. When they came to do the job said that it was not possible as they didn't have the parts. They then charged me a £48 call out fee for the advice!
Is it just me or when someone who is an 'expert' contracts to do something and then doesn't do it the buck stops with them!
Its a bit like saying I will quote to cut someone's lawn but not bringing a lawnmower then saying I 'm charging you for advising you that someone else can do it if they bring a lawnmower!
My search for a competent electrician continues...

April 8, 2019
Unprompted review
Oak Electrotechnical logo

Reply from Oak Electrotechnical

Thank you for your review. However, it is not accurate or truthful. The quote was to allow for a permanent live to be wired into the existing boiler. This is what you requested and at the time of quotation you presented our company with false information leading us to believe it could be done in the manner in which you requested it.

However, on arrival on site our engineers were quick to realise what you requested was not possible. Our engineer spoke with yourself and explained the situation and you were happy with it. Our engineer then tested the cabling and the controls on site and then advised the cheapest and most effective way to get the result you were after. It was at this point that you yourself suggested a call out charge was to be invoiced and you would pay it.

You’re metaphor doesn’t make any sense in relation to the facts of the incident. Unfortunately your search for a competent electrician will continue if you can not be truthful with them at quote stage. We can only do what we are asked and within reason. You have never been charged for what the quote stated, you have only been charged the call out fee suggested by yourself and agreed by yourself.
We wish you the best of luck in finding the ‘expert’ that will satisfy you.

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