Oak Furniture House Reviews 

The director of this company changed its trading name on 22/12/23 to Oxford Furniture House. Don’t have any expectation of actually receiving the goods you’ve paid for. He operates a run around system, running three other third party websites taking people’s money and not delivering. Complain, complain, complain. Report the director to Action Fraud (UK Police). Bring Section 75 and Chargeback claims with your card provider. See Company House website for information about the companies filings and who the director is.

Update 5/1/24: email received today from Matthew Taylor begins as follows:
“It is with sincere regret that we write to inform you of a difficult but necessary decision. Due to the recent challenges and issues we have faced, we have made the tough call to temporarily suspend order acceptance for foreseeable future.”
DO NOT ORDER FROM THIS COMPANY!!!!!

Wish I did research on this company before ordering!!! Absolutely shocking company full of excuses, 1 minute it was supplier, then it was my order is in stock there's a backlog in warehouse,so I even offered to go and collect my order from the warehouse if it was in stock only to have final communication today is they are closed for Xmas now....today!! Busiest time of year, a backlog of orders to sort, many many unhappy customers and they think closing for Xmas is an option!!! SCAM SCAM SCAM!!! STAY AWAY FROM THEM!!!!

SCAM!!! I ordered on the 25th of October… same as all the reviews below item is no where to be seen… 3-5 days response for a email and I have been told I can refund my item but I need to go through my bank and what a shock… their system is down… 2 months on and I receive a phone scam call pretending to be my bank who knew my address full name and date of purchase….. do not buy people

I placed an order for over 2k’s worth of furniture on 20/10 and still not got anything. The communication is abysmal and I’m now thinking my order is not going to turn up. The only communication I have had now looks like a generic one about warehouse issues but despite chasing I’ve heard nothing since. I would not recommend buying from this Company.

Much like the recent reviews, placed an order in October for delivery mid November, its now mid December and all I have is emails from Matthew saying "we have delays, dont know when it will be delivered" - that is the standard answer it seems - i will be raising a dispute via my credit card company as currently i have neither my tables or my money!!

After my previous complaint in November, I requested an immediate refund. On 23rd November I was told by Matthew Taylor from customer services that my order had been cancelled and my refund would be returned in full with 7-10 days. I then purchased the same wardrobe from another company and it arrived within a week. However 19 days have now passed with no refund. I am nearly £1500 out of pocket and have not received a reply to my email chasing payment yesterday. Can somebody please return my money?

Order placed 31 Jul despite numerous emails never given a delivery date so cancelled order 3 months later on 6 November. Was told refund would take 3 to 5 days to process.
over 30 days later money still being taken by Klarna as company has not informed them of cancellation. No refund, no reply to my email regarding complaint. Will be informing financial ombudsman. Be warned do not use

0 stars
We ordered nearly 2k of furniture end of September. We are still waiting, chasing and getting sick of no response. You can’t call in and talk to anyone, you leave a message and nobody gets back to you.
Do not buy from this company.
We have reported to fraud to our bank as purchased on a credit card hoping the bank can support. Emails have stopped being replied to and have been told a call will be made to us we have had nothing.

DO NOT USE THIS COMPANY. £4000 order placed 3 months ago. Used Klarna - they have taken the deposit and 3 monthly payments. Chased at least 5 times and called and left voicemails. No response as to where my order is that should have been delivered a month ago. Next stop is to speak to Klarna as I can't give them any more chances to deliver. Appalling.

It seems my previous review below has been removed. My issue has now been sorted, thanks to Matthew in customer services. I gather I ordered on line from a third party, however Oak furniture house ended up dealing with the problem. They managed to send a replacement storage box from Maze that was £130.00 cheaper. Arrived on time with friendly delivery driver. Thank you, hopefully my refund will come through soon. I would order through this company again but watch out for third party companies i.e. Oxford Furniture House.

Review removed
Would not recommend
Waited over 2 months for delivery of garden furniture that arrived today. Had to chase my order and got an automated email apology regarding the delay. Large storage box was ordered and paid for. Furdeco delivery service messaged me to confirm delivery and time, but when I questioned the missing storage box on their list they referred me back to Oak Furniture House. So contacted customer service again yesterday, but they were busy. Left a message detailing my concerns and to contact me. No one did. Now I am missing an item with no idea if or when it will turn up. I would not use this company again, terrible customer service and I have no confidence in receiving the outstanding item.
Date of experience: 15 November 2023

SUMMARY -
Look at all the 1-star reviews in October/November and see the pattern ----- DO NOT ORDER FROM THIS COMPANY

My order was placed on 1st October with a 3-4 week delivery schedule. Once the 3 weeks had passed I still had no delivery date indicated. This continued after week 5, contact was poor and forced me to reach out via email, phone, and web form. (The phone is never answered straight to voicemail)

After 8 weeks still no delivery and extremely poor communication. I finally contacted Anuuj (Director) & April (Operations Manager) who then informed me that due to issues with their warehouse and delivery, they still could not provide a delivery time. I then requested a refund... all round a very poor experience. I just lent money for 2 months to this organization and gave them my time for nothing to sort it out..Avoid.

Ordered 7 drawer chest on 7th November .Nothing but excuses for delay. Have asked to cancel order but Klarna can’t cancel contract payments until the company contact them to confirm cancellationand there is no sign of that happening. Wish I had used a Creit Card for purchase it would have been easier to get funds returned.
Do NOT purchase from this company until they sort out their issues.

We ordered a Oak chest of drawers 6 weeks ago.
For the past 3 weeks we have tried and tried and tried to contact this company by email and phone to chase the goods, to have "NO" reply to dozens of calls and 1 reply to many emails telling us sorry the van broke down (3 weeks ago) and we will expedite it to you with compensation. Today (30th Nov) no goods, no human being to talk to on the phone, no returned email, no goods. Avoid this company is the only advise I can give, because there is no after care (ZERO contact) and we've not had a refund despite requesting over a week ago - Terrible outfit!

Update - Since leaving this review, Oak Furniture House have stated the review should be for Fusion Furniture store. Despite all past emails and phone numbers we have to use are to Oak Furniture House - Note, Oak Furniture House took the time to notify Trip Advisor we had reviewed wrong company, yet have taken no steps to contact me. Review stands!!

It’s now Dec 13th and two weeks after Matthew Thomas called us to express his concern and made promise to drive and collect our cabinet himself and get it “White gloved” delivered to us, well two weeks later, and with weekly chasing emails to Matt we have no reply, no goods and no refund
It’s a disgrace that Joe Public can be treated like this with little come back to the company

Avoid them like the plague

Update 9th Jan 2024
Still no unit
Still no apology
Still no refund from them, we have therefor given up and claimed money back from Bank

Ordered a similar unit from a leading furniture company, and received the goods within a week

Matt and Co, we dont know how you sleep at night?

Over and out

I have given 1 star but they deserve 0 . Customer service is none existent, they never answer the phone , don’t reply to emails. I’ve requested a refund for a cancelled order due to delivery delays. Eventually had to do a chargeback for over £1000 .AVOID

I'm having exactly the same problem as @Ben. No one is responding to my emails and you cannot get through to speak to anyone; however, you can leave a message...but no one replies.
Bought on the 14th October for £79.99. How do I get my money back. Please can someone reply as I now feel like my money has been stolen and I can't do anything about it.
Order number OFH-49201.

I ordered a Maze Rattan corner sofa and fire pit table in 2020. When i uncovered it this year the table top rattan had completely split. I contacted Oak furniture who advised the 5 year guarantee is only for the frame and sent me 1 metre of rattan to repair, which 1; is nowhere near enough and 2; impossible to do.
If there was not a glass top, the table would not be fit for use. I would expect a table to last more than 3 years.
I have also contacted Maze direct and they just sent me back to the retailer.

This company are very quick to take your money but after that they just don’t want to know!! My 7 draw unit has developed a fault which is only 3 months old ( large split has opened in the grain) I have tried to call countless times as well as emailing them but never seem to get a reply. It’s such a shame as overall the product quality is good but it would seem the office staff just don’t know what aftercare is ☹️

Order No. OFH-49164 Atlanta Oak Furniture Dressing Table Stool.
Ordered 9th October with 10-20 day delivery. It’s now 3rd November ( 25 days). No sign of delivery, no contact from Oak Furniture House or Delivery Agent.
God knows if or when this will be received.
Will never use them again.
Sean

The customer service team at Oak Furniture House went above and beyond any reasonable expectations to resolve an issue with one of their suppliers. I am very impressed by their determination to please their customers.

Really good customer service from Mathew Taylor so have bought another product from them. 👍