I love the ability to customize the colours. The delivery timeline on this very quick. Unfortunately, the colour of the frame I ordered looked a bit different on the website's customizer rendering. I... See more
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Not a fan of Veho delivery. No updates when they’re late. Finally delivered 15 minutes before midnight. Ridiculously late.
The sunglasses that I bought has small scratches on the lense area.My husband decided to keep it because it was my Wedding Anniversary gift for him and he said "The scratches doesn't really bother hi... See more
This is my second pair of the hollbrook glasses, but my first with prescription lenses in them and they are just so clear! Will definitely order prescription glasses from Oakley again. Received them w... See more
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Company details
Written by the company
Oakley is a sport and lifestyle brand, built on a legacy of innovative, market-leading optical technology. It manufactures and distributes high-performance sunglasses, prescription eyewear, goggles, apparel, footwear, and accessories.
Contact info
United Kingdom
- www.oakley.com
3.5
Average
6K reviews
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Very effecient
October 3, 2026
High quality
Easy ordering, straight forward prescription lens input, faster than anticipated delivery, high quality product.
October 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I gave them two chances
I gave them two chances, and I regret it. I bought my first $160 pair, and the frames broke while changing lenses. No support offered, even under warranty. Then I bought a second pair. SAME PROBLEM. They only offered that I could buy another pair at a discount. Are you kidding? Total s**t product and horrible customer service.
UPDATE:
They made a response below to cover their image but the bottom line is that I’m making this review after repeatedly asking customer service to replace the frames and they said they won’t.
October 2, 2026
Unprompted review
Reply from Oakley
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform
Everything exactly as stated.
October 3, 2026
Well I am trying to find out of these…
Well I am trying to find out of these are fake oakleys, does not have any numbers on the inside of arms near the hinge
October 3, 2026
Reply from Oakley
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform
Lightweight, sleek , & well ventilated.
Fast ordering process & delivery. I am a snowboard instructor & I love the sleek lightweight design with lots of ventilation. Now I just need to do enough lessons to get some Oakley goggles.🤪
October 3, 2026
Quick turnaround and quality work!
October 3, 2026
The frame had one arm that was very…
The frame had one arm that was very loose and the lenses were not what i ordered (i ordered prescription transition lenses with mirror finish and i got standard non polarized prescription lenses). Plain rip off.
October 2, 2026
One of the orders came damaged.
October 3, 2026
Reply from Oakley
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform
I didn’t like that my over $200.00+…
I didn’t like that my over $200.00+ order didn’t come with a hard case. I also feel like this pair of glasses don’t have the same mirror depth my last ones of the same line had
October 2, 2026
Reply from Oakley
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform
fast shipping
fast shipping, packaged well, good product! BUT they could be cheaper in price, IMHO
September 27, 2026
My glasses came in and was very…
My glasses came in and was very disappointed that I waited that long and my microfabric bag did not come in as the Mexican flag instead they gave me a faded orange with green im very disappointed. I think im gonna return for the lack
October 2, 2026
Reply from Oakley
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform
Reply from Oakley
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform
Great experience
Great experience. Glasses were exactly what I wanted and showed up a week earlier. Great packaging too.
October 2, 2026
I didn’t get the product
I didn’t get the product, I have everything to
Prove that ups didn’t delivery my package I want my product !
October 1, 2026
Reply from Oakley
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform
The shipment was quick
The shipment was quick, and the product (snowboard helmet) was top-notch in quality.
Looking forward to getting onto the slopes with it this season.
Colin
October 2, 2026
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