OAKLEY JANE LIMITED Reviews 

I personally let their inventory clerk into my property and left him alone for approximately 50 minutes. When I returned, he had gone, the property had been left unsecured and I found numerous things inside had been disturbed. I have timestamped before-and-after evidence.

When I initially raised this with the company director, rather than properly investigating my concerns, she responded defensively and raised “defamation of character”. I was sufficiently confident in what I was reporting that I subsequently contacted the police.

She later apologised and described the clerk’s conduct to me as “sloppy and unprofessional.” I made clear that if I suffered financial loss arising from what happened, I would pursue the matter.

She is now denying liability on the basis that the estate agent, rather than me, contracted her company and says I should pursue the estate agent instead.

This was my home, I personally gave their clerk access to it, and this is what I returned to less than an hour later. I would never allow this company into one of my properties again.

It's all about money,they work with the Estate Agents to take your money!

I rented a property through an estate agency/ROMANS and Oakley Jane were the check in/out clerk. The check out report is a lot more detailed than the check in report.
Spotless cleaned the house and fully redecorate, but they looking for invoices! Waist off time and money.

I had a great experience with the inventory clerk during the checkout inspection. They were punctual, professional, and very knowledgeable throughout the process. Before the checkout, everything was explained clearly and the checkout was carried out thoroughly and efficiently.

The clerk was polite and approachable, answered all questions patiently, and ensured the process was smooth and stress-free. Their attention to detail and excellent communication gave real confidence in the accuracy and fairness of the report.

Overall, outstanding customer service and a very positive experience. I would happily recommend their services.

Very good service.

Quick turnaround of report.

Friendly, prompt and professional service, highly recommended.

Our experience with Oakley Jane's company was extremely disappointing and will end up costing us financially. The check-in inventory was very generic, lacking proper detail and supported by only a few vague photos and descriptions. We did add some comments ourselves, but when you're juggling full-time jobs and surrounded by moving boxes, it’s difficult to document every single detail.

In hindsight, we should have been more careful and thorough, but we placed trust in the company to do their job professionally and fairly — which sadly, they did not. The checkout inventory was in stark contrast: incredibly detailed and heavily biased towards blaming us for even the slightest marks or wear, many of which were present when we moved in but not properly documented.

This clear imbalance between the check-in and checkout reports worked against us and led to an unfair deduction from our deposit. It felt like the process was designed to protect one side only, with little consideration for fairness or context.

We would not recommend Oakley Jane’s inventory services. If you do use them, be prepared to document everything yourself — because relying on them might cost you.

The response provided has unfortunately exacerbated existing concerns. It is regrettable that we are unable to include the reports to illustrate the discrepancies.
As I previously mentioned, the company has a responsibility to provide an unbiased report. While we should have been more attentive, I still maintain that the reports were, unfortunately, biased in favor of the landlord and used the fact that we could not be present on the check-out inventory day due to our full time employment.
Within a one-year lease term, working full time and having a second job, we would not have time to cause damage to half of the items specified in the checkout report.

Tenants, please make sure you find a way to spend some time going through the inventory carefully, requesting a more detailed report. Take pictures or record the whole house once you are in and don't trust their reports, otherwise you may be surprised after!

The staff kept me up to date throughout my booking, when visiting the property they were very thorough, informative and friendly.

Could not recommend high enough and will definitely be using the team again!

They work with the Estate Agents to take your money!

I rented a property through an estate agent and Oakley Jane were the check in/out clerk. The check out report is a lot more detailed than the check in report. When I spoke to the check in clerk on the phone to arrange access, they specifically asked if I was having a cleaning company or doing it myself. I replied that I was doing it myself and that was that. I later realised it was so they can make sure the report shows that further cleaning is required so the estate agent can take your money. They wanted to charge nearly £400 for a clean when I had cleaned it to the same standard as at check in. If you look closely at all the check out report titles they say "changed" in the titles. Funny how none of the check in reports have been "changed"!

Edited to add that I got my money back for the cleaning through the TDS scheme. Which proves my theory.

As previously mentioned I’d take ‘truly independent’ with a pinch of salt, and as said that they are favouring the management company (romans) and landlord.

Having had both check in and check out reports done by them, there are a number of inaccuracies and also the reporting is not consistent.
First being a different clerk is used so one will see things in a different prospective to the other. I’m being charge for issues that were not photographed at the check in and now have a photo on check out for example I’m being charged £50 because they state there has been a latch added to the back gate yet there is no photo of the said gate on check in so it goes in landlord favour it seems.

Pictures on check out are taken at a wider angle so cover more issues that were there on move in yet the pictures on check in are very narrow and focus on less.

I’m being charged £100 for a number of picture hooks, blu tac marks which were there on check in and photographed, Romans the management company are not buying it and now what to go to arbitration where I’m charged £120 for the privilege.
They bet on people not going through the process and just pay up to be done with it.

Lucky now I’ve bought my own house so I don’t have to go though the stress and time of trying to sort out their inaccurate reports.

It appears this organisation are attempting to deceive. During the check-in, they assert that items are present (clearly contradicted by photos showing otherwise), yet during the check-out, they allege these items are missing. Their actions seem geared towards favoring the landlord and agent, rather than adhering to truth and fairness.

These people caused me no end of problems when they decided to change the time of a check out on the actual day and did not tell anyone. As a Landlord I had tradespeople waiting to go into the property after the agreed check out time with a short window to do the work before the new tenants were due to check in and because Oakley Jane changed the time to do the check out without informing anyone I had to ask my trades to stand down for half a day waiting for their clerk to attend. I then complained and got a very indignant response without any remorse whatsoever. Infact they were indignant that I was indignant and then cancelled the check in I had booked them to do four days later at the same property leaving me to scrabble around to find a replacement clerk at short notice. In short, these people do not have a care in the world and will leave you high and dry without hesitation. Do not use these awful people, you have been warned.

Sadly, as a landlord, I cannot say anything good about this company, especially when attention to detail is absolute key in their role. Approx 5yrs ago my agent used this company to audit the house, there were 8 inaccuracies I spotted on the report, with one being that the kitchen windowsill was tiled with white tiles, rather than matching the rest of the kitchen tiles which were in fact all red. Perhaps the auditor was colour blind, I don't know, I couldn't work this out. The outside tap was also defined as tested and working, even though me (the landlord) had isolated it via a tap inside before I left, and no its not a simple tap under the sink, it is hidden behind the washing machine, so there is no way it was tested as "working". The outside electrical socket was also missed as being present which was just outside the back door. 5yrs on, my tenant recently moved out and the animal scratches left on the back of the kitchen door were missed completely. The tenant had made a really bad job at painting over them, but when a door has been clawed/eaten, a bit of paint hardly makes much difference. The paint was also still wet in places, confirming the tenant painted this just before they left, and when the oakley jane report stated evidence of pets with a (no), that kind of said it all. I don't know many humans that eat door frames. So, there you go, there's my experience using this company, my agent couldn't be bothered with the hassle of going back to this company, which I think kind of confirms the level of chaos they've had to date, I don't know, but either way, I did have a lucky escape and my agent now uses another firm. If you're a landlord, I cannot stress enough about how important it is to perform your own audit to cover yourself as well, auditors make mistakes, but this is not what you pay for and it's certainly no joke when this happens as it could lose you thousands, especially if your tenant is one of the less polite ones when they move out. When you're putting a house worth thousands in the hands of an auditor, you would have thought they'd be spot on and when staff make obvious mistakes, they'd be fired immediately. But then, I don't run this business, if I did, they'd be some major changes at procedure and staff level for sure. I'm sure the owner will be disappointed to read this, but refunds, credits and apologies are not good enough, you need to sort things out within your business and stop allowing these errors to happen.

The inventory clerk came to the property 15 minutes late without even apologising. Start the checking out routine and send the report to the landlord. Interesting enough, they did not even cross check the report against check-in report that they did a year ahead. This job is more than taking pictures and commenting on them!

Feel disgusted by your end of tenancy write up.
You stated there was residue food left in the kitchen cupboards but no proof attached, you wrote the report like it was a brand new house.

I have been using Oakley Jane for many years now and have always found them to be reliable, honest and very professional. They are always willing to accommodate last minute requests and changes which, in the current climate, is highly appreciated! Their inventory is clear, accurate and straight forward. I highly recommend this team.

I have been using Oakley Jane for over 10 years and have found that their reports are detailed, accurate and professional. You receive a report within 48 hours and if required then the next day and notification on completion of the job if action is required so you have information to prevent problems at the start of a tenancy. If there are any issues they are resolved promptly and are always there to help and assist whenever you need them.

As an independent lettings agent, we have high expectations of service levels, we have worked with Oakley Jane for a number of years and can highly recommend. Their comprehensive reports are easy to read and provide a robust inventory and schedule of condition. Amanda and her team consistently go above and beyond for us and offer a professional, friendly and reliable service. It is an absolute pleasure dealing with them.

Oakley Jane have always delivered a high quality, professional service for me and I would not hesitate to recommend them.

Very unprofessional and biased. They only want to benefit LL as they are getting business from them. Their reports are based on self assumptions and full of errors. Estate agents, cleaning companies and these inventory services work together to rob poor tenants. Not recommended at all 🖕🏼👎

Absolutely ridiculous assessment of property. I doubt they even referred to original invoice making extra work for estate agents and tenants. Poor service!