oakstreethealth.com Reviews 

167
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, most reviewers were let down by their experience overall. People frequently complained about missed appointments, unreturned phone calls, and severe delays in receiving essential medical referrals and test results. Consumers often felt deeply frustrated and disrespected by the unprofessional behavior of the office staff and the extremely disorganized scheduling system. Though some reviewers struggled with communication issues, a small portion of people were satisfied with specific staff members. Some reviewers highlighted that certain individual nurses and doctors were actually very caring, thorough, and professional during their actual appointments. A few customers noted that these specific healthcare providers spent adequate time listening and examining them properly.

What people talk about most

Staff

People report ambiguous experiences with staff, reflecting a sharp division in customer feedback. While some... See more

Service

Customers consistently note negative experiences with service, highlighting prolonged wait times and... See more

Customer service

Customers had negative experiences with customer service, reporting that phone calls are frequently... See more

Location

Clients share negative opinions on location, highlighting severe difficulties in reaching main offices and... See more

Customer communications

Users describe ambiguous interactions with contact regarding appointments and referrals. Reviewers frequently... See more

Reviews shaping this summary

Rated 1 out of 5 stars

July 2025 through December 2025 - Absolutely awful Dr Bachiri and practice in Garland Texas. My rides provided by OSH mostly undependable. Many appointments missed as a result. Too often I was given m... See more

Rated 1 out of 5 stars

Very rude, uncaring and unprofessional. The nurse practitioner lied and now I can't get adequate medical treatment anywhere and the whole staff at Oak Street Health know she lied and won't do anything... See more

Rated 1 out of 5 stars

Just got a phone call from them, saying they were responding to my request for information about them about getting a Primary Care Provider. I stated that I had not made any such request since I had n... See more

Rated 1 out of 5 stars

I’ve been dealing with Oak Street Health for a couple of years now. Getting a referral submitted correctly or submitted at all is like pulling wisdom teeth! No matter how many telephone calls you make... See more


1.4

Bad

TrustScore 1.5 out of 5

167 reviews

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1.4

All reviews

(167)

127 reviews in the last 12 months

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Rated 1 out of 5 stars

I had an appt

I had an appt, showed up on time.
I like to be in control of my own body and healthcare. With Oakstreet health, they want to be in control.
Requiring regular blood tests, colonoscopy, mamograms, vaxx. They want to be in charge of that and if you are not willing to "obey" then you are considered not be a good "fit". My appointment was canceled after an "interview". I had been searching for a new Dr. since mine had retired. He was excellent, non pushy, there when I needed him. This was a waste of my time and gas to go there. So my decision was made for me. I accepted it and moved on. I got another Dr. who isnt pushy about all those exams, injections, tests and blood draws. I dodged a bullet by not bein "accepted into their program. But now, they are trying to get me to go back there. A VERY rude old man has called me two times, hung up on me, today being the 2nd time. He mocked my accent before hanging up on me. I have a bit of a southern drawl. I was shocked by his rudeness and felt even more glad I wasnt going there anymore. I hope they shut down.. they are aweful! I will warn others to avoid that place!

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Oak St health in little rock is…

Oak St health in little rock is completely unresponsive to my health care needs. No matter how much i try to emphasis my current needs they seem to be incapable or unwilling to address my issues.. I have been suffering from chronic fatigue since undergoing chemo and radiation treatments for cancer.. Month after month goes by with out any attempt at resolution.. They continually tell me they are goin gto this or that but nothing ever happens, always telling that we can address that on your next visit, mean while my life is passing me by.. I recently had them test my testosterone level tested, it came back very low.. do they give me a script for testosterone, NO! They tell me they are going to contact my endocrinologist to work out a treatment plan. Ive been on testosterone therapy for many years, there is no plan needed, just give me a prescription! See if it relieves my chronic fatigue, it looks like i will have to wait a full month for another appointment.. this run around has been going on for over 6 months now.

May 6, 2025
Unprompted review
Rated 1 out of 5 stars

No wonder Oak Street paid 60 million…

No wonder Oak Street paid 60 million for fraud and violations to the government. Oak Street Edgewater abuses and harasses seniors by mail and nonstop daily calls until we dumped them over 2 years ago. Though we blocked Oak St. from calling, they've started harassing us by mail again, so it's time to file more complaints.

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

I was not happy at all with Oak Street…

I was not happy at all with Oak Street Health if I could give them zero Stars I would. They are called me over and over to come and let them be my primary care physician so I gave them a try. Worst decision I ever made. The doctor never listen to anything I said and there were a couple of people there who no matter what you said or how polite you were they always had a smart remark. I now have a new primary care physician and very happy. I personally would not recommend Oak Street Health there are far more better places even though they offer a lot of services they're a better places to go to good luck to all

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgeable, professional, caring

Dr Sohn is knowledgeable, caring, friendly, and tactful when asking questions. She explained some of my previous blood work results in detail and put my mind at ease regarding cholesterol and glucose levels.
After the exam, I felt at ease and in good hands.
Her team also made some recommendations and made appointments with specialists for me.

April 16, 2025
Unprompted review
Rated 1 out of 5 stars

I would rather rate it with no stars

I would rather rate it with no stars. Four different times I have had to call them to get my prescriptions transferred. They told me that they did. They went on and on that I couldn't get them filled yet. I told them I just wanted them transferred. They also said that I had a few filled already but they didn't know where. They did know because they called one into my old pharmacy. Then when I called again I was told they forgot to get one transferred and they would give the nurse practitioner the request. This has been going on for two weeks. I would not recommend this place to anyone. Because of this mess my health is worse and I have very bad anxiety. Nurse practitioner knows about my health issues since June 19, 2025. Needed my anxiety medication, and something for nausea. Simply refused to call it in to Kroger pharmacy. Said I would have to go elsewhere for anxiety medication, no reason for not prescribing something for nausea. I hope they never have to go through what they are putting me through. I was told I have cancer that has spread. I'm done with this place. If you want a good doctor my advice is not to go here. Had a phone appointment set up for Wednesday and I cancelled it. Since this has happened I feel worse today than I thought possible. And NO I'm not looking just to get medication. The anxiety medication was prescribed for me, through the ER doctor.

April 6, 2025
Unprompted review
Rated 1 out of 5 stars

Am a new patient

Am a new patient. Had my first appt and because no one scheduled labs, could not do much. Now I am sick, called for appt, was kept on hold for 11 minutes then told could come in Friday. Today is Wednesday. When sick, you don't want to wait for days to get an appt. Hope I did not make a mistake switching to Oak St. If so, I will switch right back

March 26, 2025
Unprompted review
Rated 2 out of 5 stars

Horrible experience

Horrible experience! Phone tag Doctors. Never saw anyone above nurse practitioner, not very knowledgeable. I am Doctor, myself. Just want more visits to renew prescriptions. Horrible at prescription renewal. Felt on my own! --

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

not a good place

not a good place for your health !! when you call you are talking to someone from another city so in the meantime as i found out you never talk to a doctor you have to wait until they call you no matter how long it takes i have a UTI and waited 2 days to get medicine as I'm writing this IM STILL WATING I've had it with this place!!! I could say so much more but there not worth my time

October 31, 2024
Unprompted review
Rated 1 out of 5 stars

This place made a lot of promises when…

This place made a lot of promises when they recruited me. I've had nothing but disappointment. Today was it though. I've been sick and finally, (after alot of stuff with them) had an appointment. I called when the ride didn't show, the dr. called out and no one called. Now they're saying 2 weeks out before I can see her. I'm getting a new doctor.

July 31, 2024
Unprompted review

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