OANDA - Corporation (US) Reviews 

93
TrustScore 2.5 out of 5

2.7

State Street 17, suite 300, 10004 New York, Manhattan, US


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See what reviewers are saying

Rated 1 out of 5 stars

I received two emails containing a final decision from Oanda that, in my opinion, makes no sense. Prior to the withdrawal, the originating bank account had been closed. I had provided written proof th... See more

Company replied

Rated 5 out of 5 stars

OANDA customer service called me within 48 hours after I created my trading account and spent about 20 minutes with me on the phone answering my questions. They called me to see if I had any questions... See more

Company replied

Rated 5 out of 5 stars

I have had nothing but positive experience with Oanda. I don't know about you, but they really impressed me. I only pray and hope that they don't change because I have had terrible experience with oth... See more

Company replied

Rated 5 out of 5 stars

I haven't ever had any issues. Been trading with them for 3 years and change. I've have been profitable, and I have blown accounts. 98% of orders are filled and TP's are filled. 100% stoplosses filled... See more


Company details

  1. Finance Broker
  2. Currency Exchange Service
  3. Gold and Silver Trading Company
  4. Investment Service
  5. Non-Bank Financial Service

Written by the company

OANDA Corporation is a registered Futures Commission Merchant and Retail Foreign Exchange Dealer with the Commodity Futures Trading Commission and is a member of the National Futures Association. No: 0325821. A trusted, regulated broker, OANDA offers competitive spreads on major and minor forex pairs to residents of the United States.


Contact info

  • State Street 17, suite 300, 10004, New York, Manhattan, United States

  • 1 212 858 7690

2.7

Poor

TrustScore 2.5 out of 5

93 reviews

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Replied to 92% of negative reviews

Typically replies within 1 month

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2.7

All reviews

(93)

138 reviews in the last 12 months

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Rated 5 out of 5 stars

Best Experience overall

I have had nothing but positive experience with Oanda. I don't know about you, but they really impressed me. I only pray and hope that they don't change because I have had terrible experience with other brokers. The speed with which they process Withdrawal and Deposit has been very encouraging. I will keep my fingers crossed

January 12, 2024
Unprompted review
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Reply from OANDA - Corporation (US)

Thank you for your time to leave this feedback!

Rated 5 out of 5 stars

Best tech in the business by a mile

Best tech in the business by a mile. TradingView integration is great, API is great, customer support is stellar. Oanda is checking all the boxes that matter most.

January 15, 2024
Unprompted review
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Reply from OANDA - Corporation (US)

Josh, thanks for your feedback. Happy trading!

Rated 1 out of 5 stars

A nightmare, don't trade with Oanda

A nightmare, withdrawal of funds are delayed.
They needed three business days doing nothing and than sending an e-mail, which i received at the fourth day, saying that they need an bank statement. After chating with an agent, they decide to handle it as complaint and there after they will communicate with email. At the same day, they did nothing again.

A bank-statement could not be necessary to send me my own money. In SEPA we all need an account number an nothing more to make a bank transfer. All the information they already have and they have verified already it at the first time when they have received my funds.

I am not the only one which have the same problems.
It is fully intentionally to delay the withdrawal of my own money.

The worst company to trade with.
There for: hands off!!!
Look for other companies.

January 16, 2024
Unprompted review
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Reply from OANDA - Corporation (US)

Hi Mitch,

I'm sorry to hear your experience with OANDA so far did not meet your expectations.

Please help us improve by providing us with more information. I've sent you a share request, so hopefully we can get this sorted out. Or, if you’re open to discussing your experience further, our support team can be reached on frontdesk@oanda.com (and cxsupport@oanda.com if you’re a EU resident).

Thanks,

Team OANDA

Rated 1 out of 5 stars

DO NOT TRADE WITH OANDA

I would never do business with Oanda again. They were great in account setup and accepting my funds but when it came time to withdraw funds the customer service became a nightmare. I've been trying to get my funds out of Oanda for over 2 months. Customer service is difficult to understand (not US based) and they continually give me the wrong information. Wrong fax numbers and wrong email address to have to formally request my funds. it's a joke.

Oanda created their support organization and created the processes and procedures to handle requests from their customers. I can only assume at this point that the process was set up for their benefit and to defraud there customers.

DO NOT TRADE WITH OANDA!!

October 18, 2023
Unprompted review
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Reply from OANDA - Corporation (US)

Hi.

Thank you for your feedback, and we are sorry to hear your experience with OANDA did not meet your expectations.

If you would like further assistance, please respond to our 'share information' request, and we'll get in touch with you.

Thanks,

OANDA Team

Rated 5 out of 5 stars

I have been using Oanda for my Forex…

I have been using Oanda for my Forex trades and not only has the service been reliable and fast, but when I run into issues, customer service quickly responds and finds a resolution. At least quickly via Chat. I have not needed to call in.

October 18, 2023
Unprompted review
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Reply from OANDA - Corporation (US)

Thanks for your review, Ray! We are glad that our Customer Service was able to provide you with help :-) Happy trading with OANDA!

Rated 3 out of 5 stars

Overall Experience

Overall, Oanda does a good job, especially when it comes to cash withdrawals. If there are any deficiencies, it's the forex spreads which are wider than other forex brokers. For example, the EURUSD spread averages 1.4 which is much higher than other forex brokers. But, overall, the service is good.

October 12, 2023
Rated 5 out of 5 stars

I enjoy the trading experience overall with Oanda.

Oanda makes trading a learning and great opportunity to work with trading. You can have multiple accounts working with different strategies in any amounts or direction. Hedging is possible using different methods and sub accounts.

October 26, 2022
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Reply from OANDA - Corporation (US)

Thank you for your positive review, Mark! We greatly appreciate your feedback.

OANDA Team

Rated 5 out of 5 stars

Quick response, patient and helpful

I emailed the general email box after trading hours, expecting a few days for response.
Relationship Manager was right there within hours to handle technical issues with account setup. Funds transfer options are great. I had some questions regarding trading platforms, RM was patient and helpful. The risk and reward in trading is on you, but OANDA Relationship Managers have got your back.

September 5, 2023
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Reply from OANDA - Corporation (US)

We are grateful that you took the time out to share your feedback about OANDA here, Gregory!

Rated 5 out of 5 stars

No problem trading

No problem trading, have yet to have a I'm leaving issue with Oanda have been using them since 2015. Every support and trading request has been handled professionally and in a timely manor.

October 5, 2023
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Reply from OANDA - Corporation (US)

Thank you for your positive review, Rex! We are glad that your experience with OANDA was positive through all those years :-) Happy trading!

Rated 5 out of 5 stars

One of one

Excellent and fast customer service. Amazing platform and integration with TradingView. Best broker I’ve used.

October 5, 2023
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Reply from OANDA - Corporation (US)

Thank you for your positive review, Adron!

Rated 5 out of 5 stars

Instant, excellent Chat Support

The Chat Agent resolved a very difficult problem patiently, courteously, and with real professionalism. I did not have to wait, either. When I clicked on the Chat, the Agent was there instantly.

October 3, 2023
Unprompted review
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Reply from OANDA - Corporation (US)

Hey, Rick! Thank you for your positive review. We are glad that our Support Team was able to meet your needs!

Rated 5 out of 5 stars

I give them 5 stars for one reason

I give them 5 stars for one reason: I can trust them with my stoplosses.

I can't count the times prices came to within less than a point of my stop losses and they didn't sus me out algorithmically. (Well, there was this one time, but let me not digress.)

Withdrawals are quick and timely and there's never any spooky price action that can't be verified with another price feed. Never any mysterious highs and lows.

I've been an active Forex Trader since 2006. I've been around the block. I 100% recommend Oanda as a Forex Broker over FXCM, TD Ameritrade, Scwab, and IB.

October 1, 2023
Unprompted review
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Reply from OANDA - Corporation (US)

Thank you for your feedback, Ray! Your opinion means world to us. Happy trading :-)

Rated 1 out of 5 stars

Not Helpful

I'm not even sure I'm talking with a human being. No help at all I just get the same answer to wait 24-48H but its been a full week.

September 27, 2023
Unprompted review
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Reply from OANDA - Corporation (US)

Hi Lens,

I'm sorry to hear your experience with OANDA so far did not meet your expectations.

Please help us improve by providing us with more information. I've sent you a share request, so hopefully we can get this sorted out. Or, if you’re open to discussing your experience further, our support team can be reached on frontdesk@oanda.com (and cxsupport@oanda.com if you’re a EU resident).

Thanks

Team OANDA

Rated 1 out of 5 stars

Please avoid this broker

Please avoid this broker. I personally won't invest here or recommend their services. I consider their action toward me unethical and the explanations they gave made no sense whatsoever.

I would have loved to attach a screenshot, to allow the facts to speak for themselves, but that feature is not provided for here.

I traded using MT4 provided by Oanda. I was in a winning trade, far past my take profit line, but my profit was in negative and the trade won't close out.

The chart at this time was frozen and only responded to clicks after a complete reversal of the gain. Incidentally I obtained a screenshot, shared with them and they told me some cock and bull stories that made no sense whatsoever.

The order number for that trade is 144736820. Please do business with brokers who are ethical and non-manipulative. Thank you.

September 9, 2023
Unprompted review
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Reply from OANDA - Corporation (US)

Hi Michael,

I'm sorry to hear your experience with OANDA so far did not meet your expectations.

Please help us improve by providing us with more information. I've sent you a share request, so hopefully we can get this sorted out. Or, if you’re open to discussing your experience further, our support team can be reached on frontdesk@oanda.com (and cxsupport@oanda.com if you’re a EU resident).

Thanks,

Team OANDA

Rated 5 out of 5 stars

BEST CUSTOMER SERVICE

My main issue with other brokers was customer assistance. With Oanda Customer support is excellent
any issues i had got resolved. I'm talking about some basic technical stuff , because i never had any major issues.

September 8, 2023
Unprompted review
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Reply from OANDA - Corporation (US)

Thank you for your review, Luis! We're delighted to know that our customer service has met your expectations.

OANDA Team

Rated 1 out of 5 stars

The Platform Crashes during trading hours

Oanda platform has crashed 3 times in the past 2 months during US trading hours. Mobile app never works. Im a premium member trading high volumes since 2011. Around 5pm eastern time daily, trades are halted for 5 minutes. No explanation, no hands up. On Sundays (NY ET) the platform is available at 5:04pm ET (Not 5:00pm). This isn't the same platform that I started trading with. There is no North American customer service anymore, all lines are answered in Philippines. Exorbitant spreads and fees. Don't even bother to trade the news as they follow social media announcements than actual news. Sorting out other trading platforms to continue trading.

August 28, 2023
Unprompted review
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Reply from OANDA - Corporation (US)

Hi Victoria,

I'm sorry to hear your experience with OANDA so far did not meet your expectations.

Please help us improve by providing us with more information. I've sent you a share request, so hopefully we can get this sorted out. Or, if you’re open to discussing your experience further, our support team can be reached on frontdesk@oanda.com (and cxsupport@oanda.com if you’re a EU resident).

Thanks,

Team OANDA

Rated 4 out of 5 stars

Talk to a guy named Daniel there at…

Talk to a guy named Daniel there at Orlando very very helpful great guy I was very upset and angry he handled things and calmed me down and handled everything very good

August 21, 2023
Unprompted review
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Reply from OANDA - Corporation (US)

Hi Danny!

Many thanks for taking out the time to share your OANDA experience. It's great to know your issues were sorted by Daniel! Looking forward to assisting you again if you require it.

OANDA Team

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