O'Briens Wine Reviews 

2,139
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I have been buying wine from O'Briens shops for years, but, marooned at home by the current lockdown, I recently tried the firm's on-line service. I can have no complaints:the web-site was very easy t... See more

Rated 5 out of 5 stars

Delighted with O'Brien's communication, service and products. Spent days trying to purchase and deliver champagne to a friend in ROI from UK but to no avail. Then I came across O'Brien's online. There... See more

Rated 5 out of 5 stars

I had trouble ordering the quantities I needed for my wedding via the website, and so got in touch with O'Briens to see if they could help out. James A was a big help, sourcing the Malbec we wanted, a... See more

Company replied

Rated 5 out of 5 stars

Such a breath of fresh air to pop into the Templeogue branch and come out with 3 beautifully gift wrapped bottles of Prosecco… fab service… lovely staff… why would I ever buy booze in a supermarket e... See more

Company details

  1. Wine Store

Information provided by various external sources

O’Briens Wine Off-Licence Group is Ireland's largest family owned drinks retailer. We import directly and exclusively from over 100 wineries worldwide. We have a strong relationship with each of our suppliers which enables us to offer our customers a range of excellent quality wines at the very best value. We also work with local suppliers to deliver a complete range of over 1,000 wines, more than 500 world and craft beers and a constantly growing spirits range from Ireland and around the world. In visiting any of our 33 stores, you will enjoy a unique shopping experience thanks to our modern, contemporary layout, daily in-store tastings, monthly promotions and excellent service from our knowledgeable and friendly staff. Our staff are passionate about wines, beers and spirits and most of them have completed WSET (Wine & Spirit Education Trust) exams. Our online offering is also brought to you by the same innovative team of staff, who provide excellent descriptions of the wines and winemakers, useful serving suggestions & handpicked mixed cases of their personally recommended favorites.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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4.3

All reviews

(2,139)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really handy

Really handy. Very quick. Delivery came exactly when they said it would in the follow up emails. Definitely going to use this again

October 1, 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Ailish,

We are delighted to see that enjoyed using O'Briens Wine Online.

Kind Regards,
Megan

Rated 5 out of 5 stars

Made at least 5 or 6 orders with…

Made at least 5 or 6 orders with O'Briens to date, always spot on, in good time and if you watch out of the various sales there's good value to be had

October 1, 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Paul,

I glad that everything ran smoothly for you and thank you choosing O'Briens Wine.

Kind Regards,
Megan

Rated 5 out of 5 stars

Five star!

Fast and efficient service with good communication throughout the entire process.

October 1, 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi William,

Thank you for the lovely feedback and for choosing O'Briens Wines.

Kind Regards,
Megan

Rated 4 out of 5 stars

The wine was absolutely delicious and…

The wine was absolutely delicious and the process of ordering and delivery worked seamlessly. Thank you.

October 1, 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Ziggy & Ally,

I glad that everything ran smoothly for you and thank you choosing O'Briens Wine.

Kind Regards,
Megan

Rated 5 out of 5 stars

Excellent service

Excellent service, prompt delivery, good selection.
perhaps not the cheapest around though, albeit they do have good offers periodically

September 5, 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Andrea,

I glad that everything ran smoothly for you and thank you choosing O'Briens Wine.

Kind Regards,
Megan

Rated 4 out of 5 stars

Website easy to use

Website easy to use. Delivery in a reasonable time. Queries , if any, dealth with promotly. None such this time.

September 4, 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi I Meenan,

Thank you for the feedback and for choosing O'Briens Wines.

Kind Regards,
Megan

Rated 5 out of 5 stars

Great wine

Great wine, punctual delivery.Same excellence as usual.

September 4, 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Anon,

I glad that everything ran smoothly for you and thank you choosing O'Briens Wine.

Kind Regards,
Megan

Rated 5 out of 5 stars

Great selection

Great selection, with great deals

September 3, 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Ciara,

We are delighted to see that enjoyed using O'Briens Wine Online.

Kind Regards,
Megan

Rated 5 out of 5 stars

Excellent service

Excellent service, product choice and speedy delivery!

August 6, 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Cameron,

I glad that everything ran smoothly for you and thank you choosing O'Briens Wine.

Kind Regards,
Megan

Rated 3 out of 5 stars

A dozen bottles went missing but your…

A dozen bottles went missing but your customer service dept turned up trumps afterwards.

August 4, 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Dom,

We are delighted to see that enjoyed using O'Briens Wine Online . Apologies for the trouble with your original order.

Kind Regards,
Megan

Rated 5 out of 5 stars

Megan was excellent helped me with…

Megan was excellent helped me with ordered answered emails very quickly and dealt with my confusion when ordering from Australia
I have ordered before and will do so again.
Thanks again for great service
Ann

August 4, 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Ann Marie,

Thank you for the lovely feedback and for choosing O'Briens Wines.

Kind Regards,
Megan

Rated 5 out of 5 stars

I always use O' Briens when I wish to …

I always use O' Briens when I wish to send gifts to family in Eire.
Great prices,choices and superb customer service.

August 4, 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Maria,

Thank you for top marks and for choosing O'Brien Wines!

Kind Regards,
Megan

Rated 4 out of 5 stars

Good solid, professional outfit....

.....nobody does business without the odd hiccup and with O'Briens they are very rare ;and when they do occur they deal with them quickly and without fuss. Have always found their people to be friendly, helpful and informative. Their product offering is adequate and diverse enough to meet most needs.I buy from them regularly online and will continue to do so.

August 4, 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi MM6947,

Thank you for the lovely feedback.

Kind Regards,
Megan

Rated 5 out of 5 stars

Excellent service

Excellent service. Fast delivery.

August 4, 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Laura,

We are delighted to see that enjoyed using O'Briens Wine Online.

Kind Regards,
Megan

Rated 5 out of 5 stars

Altogether an excellent experience

Ordering was quick and efficient. Wine arrived within 2 days as promised, and delivery man brought the 4 cases of wine into my apartment on the third floor, full of chat and good humour.

Altogether an excellent experience.

August 3, 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Roger,

I glad to see that everything ran smoothly for you and thank you choosing O'Briens Wine.

Kind Regards,
Megan

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