The shipment was put on hold by DHL, then after 14 days it was returned. Afterwards the nice support team at Occhialando organized that it was re-sent via UPS. So it arrived without problems, but with... See more
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See what reviewers are saying
I ordered multiple times from Occhialando and I can surely say that I won’t be stopping. I’m a sunglasses maniac, wearing sunglasses during the whole year. I always like to add a new pair to my collec... See more
Company replied
Great variety of sun glasses and good prices! Ordering process was really smooth and the sunglasses arrived fast. Would suggest, just to have it as an option, to provide more shipment methods, as expr... See more
Company replied
This was my second time buying from Occhialando. The prices are very good and the handling of queries is also good. Excellent packing and quick shipping. 9/10 experience.
Company replied
Company details
Written by the company
Occhialando è un sito e-commerce dedicato esclusivamente alla vendita online di occhiali da vista da sole e accessori. Grazie alla sua piattaforma user-friendly, intuitiva e dinamica, l'acquisto di prodotti con un solo clic non è mai stato così semplice. Con una vasta gamma di prodotti delle migliori marche e prezzi competitivi, sul nostro sito troverai tutto ciò che cerchi. Scopri l'esperienza accogliente di fare shopping su Occhialando, dove la comodità è solo a un click di distanza.
Contact info
Formigine, Italy
- 00390598303572
- service-support@occhialando.it
- www.occhialando.it
4.5
Excellent
4K reviews
Replied to 68% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Occhialando
Dear Fani Antoniou,
We sincerely appreciate your decision to purchase from Occhialando. It’s wonderful to hear that you found exactly what you were looking for on our e-commerce platform.
Your support and confidence in us are highly valued. We are committed to providing a top-notch shopping experience, ensuring the highest quality of our products and the professionalism of our customer service team.
Remember, we are here to assist and support you throughout your shopping journey. If you have any questions or require further information, please feel free to reach out to us. We would be more than happy to assist you.
Thank you once again for choosing Occhialando. We value your choice and hope that your new glasses bring you immense satisfaction.
Best regards,
The Occhialando Team
Reply from Occhialando
Dear Mehdi Allahyari,
We sincerely appreciate your decision to purchase from Occhialando. It’s wonderful to hear that you found exactly what you were looking for on our e-commerce platform.
Your support and confidence in us are highly valued. We are committed to providing a top-notch shopping experience, ensuring the highest quality of our products and the professionalism of our customer service team.
Remember, we are here to assist and support you throughout your shopping journey. If you have any questions or require further information, please feel free to reach out to us. We would be more than happy to assist you.
Thank you once again for choosing Occhialando. We value your choice and hope that your new glasses bring you immense satisfaction.
Best regards,
The Occhialando Team
As always (my fourth frames) Quick
As always (my fourth frames) Quick, precise, effortless and reliable shopping. Thank You!
October 4, 2025
Reply from Occhialando
Dear Manta Kasula,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Easy to order
Easy to order, fast response. Delivery very fast and secure well packaged. Very attractive web site and good products for good money
We thank you for that
Best regards
Ikanovic
October 2, 2025
Reply from Occhialando
Dear JADRANKA IKANOVIC,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Reply from Occhialando
Dear Greta,
We sincerely appreciate your decision to purchase from Occhialando. It’s wonderful to hear that you found exactly what you were looking for on our e-commerce platform.
Your support and confidence in us are highly valued. We are committed to providing a top-notch shopping experience, ensuring the highest quality of our products and the professionalism of our customer service team.
Remember, we are here to assist and support you throughout your shopping journey. If you have any questions or require further information, please feel free to reach out to us. We would be more than happy to assist you.
Thank you once again for choosing Occhialando. We value your choice and hope that your new glasses bring you immense satisfaction.
Best regards,
The Occhialando Team
Superfast international shipping
These guys went above and beyong to get my frames on time in Greece! Impressed
September 18, 2025
Reply from Occhialando
Dear Chris,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Great site!
I was a bit skeptical with ordering designer sunglasses from a site I’ve never used before, but Occhialando certainly proved me wrong. Very fast service and the product arrived as expected! Authentic and very well packed, along with all it’s original accessories. Great prices too :) will definitely buy again
September 19, 2025
Unprompted review
Reply from Occhialando
Dear Customer,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Reply from Occhialando
Dear E.A,
We would like to express our heartfelt gratitude for choosing to purchase from Occhialando. We are delighted to know that you found what you were looking for on our e-commerce website.
Your support and trust are of great value to us. We constantly strive to provide an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every step of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be more than happy to help you.
Once again, thank you sincerely for choosing Occhialando. We appreciate your preference and hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
High quality experience
This is not the first time I am ordering, and once again everything was at a high level service. Arrived on time, no delays - wrong addresses or so. Thank you, looking forward to my next order.
September 18, 2025
Reply from Occhialando
Dear Dimitar Avramov,
We would like to express our heartfelt gratitude for choosing to purchase from Occhialando. We are delighted to know that you found what you were looking for on our e-commerce website.
Your support and trust are of great value to us. We constantly strive to provide an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every step of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be more than happy to help you.
Once again, thank you sincerely for choosing Occhialando. We appreciate your preference and hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Easy as process
Easy as process. Very prompt delivery with excellent communication. A+
September 15, 2025
Reply from Occhialando
Dear Michael Landmann,
We would like to express our heartfelt gratitude for choosing to purchase from Occhialando. We are delighted to know that you found what you were looking for on our e-commerce website.
Your support and trust are of great value to us. We constantly strive to provide an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every step of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be more than happy to help you.
Once again, thank you sincerely for choosing Occhialando. We appreciate your preference and hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Reply from Occhialando
Dear Adam Barnes,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Smooth process
Order and delivery were equally simple and quick, company seems to be trustworthy
September 10, 2025
Reply from Occhialando
Dear Flóri Anna,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Reply from Occhialando
Dear Tanya Todorova,
We would like to express our heartfelt gratitude for choosing to purchase from Occhialando. We are delighted to know that you found what you were looking for on our e-commerce website.
Your support and trust are of great value to us. We constantly strive to provide an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every step of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be more than happy to help you.
Once again, thank you sincerely for choosing Occhialando. We appreciate your preference and hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Great service and high quality!
Great service! High-quality eyeglasses! Fast shipping!
August 18, 2025
Reply from Occhialando
Dear Tatjana Trofimova,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Avoid – Sent Defective Unoriginal Product and Refused Legal Return Obligations
TL;DR:
I spent €850 on two pairs of glasses from Occhialando — both had lens issues. The latest pair was defective, used, and missing key features. Despite clear photo/video evidence, the seller refused to acknowledge the problem, denied a proper return under EU consumer law, and never sent a return label. They manipulated the PayPal process, threatened legal action over reviews, and continue gaslighting through public responses. This company creates friction to block refunds and keep your money. Avoid at all costs.
I’ve now purchased two pairs of glasses from Occhialando, spending a total of €850. Both had issues with the lenses, and the customer service experience has been appalling.
In the most recent order:
• The lenses were not original — they lacked the Oliver Peoples breath logo and anti-reflective coating.
• The frame made clicking noises, as if the lenses weren’t properly mounted.
• The case was damaged and appeared used, and there was no certificate of authenticity included.
I provided detailed photo and video evidence, but the seller refused to acknowledge the problem. Instead, they tried to reframe the return as a change of mind, even though this was clearly a case of a defective and non-conforming product.
Under EU consumer law (Directive 2011/83/EU), sellers must cover return shipping for defective items. Occhialando refused, demanded I pay the return cost, and never provided a shipping label. As a result, PayPal closed the case in their favor — not because they were right, but because they manipulated the process and refused to facilitate the return.
This is the second time I’ve had serious issues with their products. €850 later, I’ve been left with two substandard pairs of glasses and no support.
If you care about product authenticity, consumer rights, or basic professionalism — avoid this seller at all costs.
Update:
The seller continues to change their reply to this review in an attempt to manipulate and gaslight the situation. Do not be fooled. This is a company that does not support its customers, sells defective products, and openly admits that the item you receive may differ from what is shown on the product page.
To address their points:
• My case concerns non-conformity: the product was defective, used, and missing original features. This was reported to customer support on the same day the product was delivered. It is not a warranty issue, nor a right of withdrawal or change-of-mind case.
• The seller claims that a defect can only be established after inspection. However, in their own email dated 17 July 2025, they stated:
“If the issues you’ve noticed are different from what we’ve addressed, please feel free to send us a video and/or photos specifically showing those concerns. We will be happy to assist you accordingly.”
I sent videos and photos as requested, and they were completely ignored.
• They claim they never denied the right to return. Yet they have consistently refused my return under EU Consumer Law, instead trying to force it into a warranty claim or goodwill return without any protection for the buyer.
• On 28 August, they offered an “exception” to allow a 7-day return window — but refused to reopen the PayPal case so that I would have buyer protection. Given how they have behaved, it would be reckless to return the product with no third-party mediation.
• The seller repeatedly threatens reviewers with legal action for simply sharing their experience. This is deeply concerning and unethical.
Any reputable company would simply provide a €10 return shipping label for a clearly defective product — at their own cost and liability, as required by law. Instead, this company has gone out of its way to block the return, deny responsibility, and pressure the customer into silence.
This kind of behavior suggests their business model is to create maximum friction, keep your money, and leave you with a product you can’t return.
Do your research. Many reviewers report similar experiences — along with a suspicious number of fake-looking 5-star reviews.
Avoid.
July 7, 2025
Unprompted review
Reply from Occhialando
Dear Joe,
We have taken note of your review and consider it appropriate to provide some clarifications, in the interest of maximum transparency towards consumers.
Authenticity of products
All items we sell come exclusively from official channels, as Occhialando is an authorized retailer of EssilorLuxottica, the parent company of Oliver Peoples. We hold suitable documentation certifying their authenticity.
Return and warranty: key differences
The right of withdrawal (return) can be exercised within 14 days of delivery, without the need to provide a reason. In this case, the return shipping costs are borne by the customer, unless otherwise specified. As an exceptional gesture, we granted you an additional 7 days beyond the legal deadline.
The legal warranty of conformity (24 months), on the other hand, protects against any defects in the product. In such cases, all costs — including collection, inspection and replacement — are borne by the seller.
Verification of the defect
It is important to clarify that the alleged existence of a defect cannot be unilaterally established by the consumer, but must be verified through an official technical inspection. Only in this way is it possible to distinguish between an actual lack of conformity and a subjective assessment (for example, a product that “does not appeal”).
If a defect had been confirmed, you would have been entitled to a free replacement at zero cost.
Options offered
Neither the possibility of a return nor the activation of the warranty has ever been denied. On the contrary, we offered to collect the product at our expense for inspection by the manufacturer, with guaranteed replacement in the event of non-conformity.
Reputation and mutual respect
We fully recognize and respect the right of every consumer to express their opinion, including negative feedback. However, when statements go beyond legitimate criticism and into the realm of defamation (such as alleging that we sell non-original products or that we manipulate payment procedures), they become potentially damaging to the reputation of both the company and the brands we represent.
Just as every consumer has rights, they also have the duty to respect the law. For this reason, and as is our right, whenever we encounter content that we consider defamatory, we submit the matter to our legal counsel for appropriate evaluation.
In conclusion
We reaffirm that:
no request for return or warranty has ever been denied;
an additional 7-day window beyond the legal terms was granted;
warranty service, if a defect had been confirmed, would have been provided completely free of charge.
We remain available for clarification and to arrange any collection, in full compliance with applicable consumer regulations and with the aim of offering a correct and transparent service.
Sincerely,
Occhialando
Great experience!
The experience I had was great! I got the package very fast, sunglasses matched the quality I expected. Everything ideal, especially price-quality ratio !! Will definitely buy again and recommend to
others!
August 22, 2025
Reply from Occhialando
Dear Vita,
We would like to express our heartfelt gratitude for choosing to purchase from Occhialando. We are delighted to know that you found what you were looking for on our e-commerce website.
Your support and trust are of great value to us. We constantly strive to provide an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every step of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be more than happy to help you.
Once again, thank you sincerely for choosing Occhialando. We appreciate your preference and hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Reply from Occhialando
Dear Florian,
We sincerely appreciate your decision to purchase from Occhialando. It’s wonderful to hear that you found exactly what you were looking for on our e-commerce platform.
Your support and confidence in us are highly valued. We are committed to providing a top-notch shopping experience, ensuring the highest quality of our products and the professionalism of our customer service team.
Remember, we are here to assist and support you throughout your shopping journey. If you have any questions or require further information, please feel free to reach out to us. We would be more than happy to assist you.
Thank you once again for choosing Occhialando. We value your choice and hope that your new glasses bring you immense satisfaction.
Best regards,
The Occhialando Team
Reply from Occhialando
Dear Tenieke,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
"Worst service ever
"Worst service ever. I can’t believe how incompetent this company is. My sunglasses arrived destroyed, the box looked like it survived a tornado, and now the courier drama is endless. I’ve emailed, called, waited, and still nothing happens on time. Customer service is painfully slow, replies are robotic, and apparently, making a simple pickup is rocket science for them. It has now been 5 weeks since I purchased broken sunglasses, and I have still received neither the product nor a refund, even though I paid fairly at the time of purchase. Meanwhile, the item’s price on the website has dropped, meaning I’ve now overpaid for something I never received. After threatening them with legal action, they are now just sending a replacement product, apparently only to avoid returning my money. Do NOT order here unless you enjoy stress, broken products, and zero accountability. Absolutely unacceptable. Truly shocking."
August 13, 2025
Reply from Occhialando
Dear Jona Kruzicevic,
To provide clarity for all users who may be following this matter, we are summarizing what has happened.
On 16/07/2025, you received the package and informed us that both the product and the box were damaged. In our Terms and Conditions (section 8.3), it is stated that in such cases the package should always be accepted “with reservation,” which was not done. Nevertheless, we accepted your warranty request and covered all related costs.
You requested a replacement via e-mail, and we arranged the collection of the product at our expense. There were some difficulties with GLS, but we managed to collect the package on 24/07/2025, received it on 11/08/2025, and on 14/08/2025 we entrusted GLS with a new pair of glasses and case for delivery to you, again at our expense (please note that 15/08/2025 is a public holiday, so tracking information will only be visible from the evening of Monday, 18/08/2025).
The matter now no longer concerns the warranty (which we have already fulfilled) but rather your request to obtain the product at the current summer sale price, whereas it was originally purchased at a slightly higher price. Unfortunately, this is not possible.
Under EU Directive 2019/771 and the Italian implementing legislation (Legislative Decree 170/2021), the consumer is entitled to the free repair or replacement of a defective good within two years of purchase, and we have fully complied with this obligation by replacing the product at our expense.
In summary:
We have complied with the legal warranty provided for by European and Italian law.
The replacement was carried out as requested.
The subsequent request for a return and refund is beyond the applicable terms, as you opted for the warranty replacement, which has already been completed.
Kind regards
Occhialando
Reply from Occhialando
Dear natalja veetlev,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
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