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Octa Broker Reviews 

9,622
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpfulness and responsiveness of the customer support team, often highlighting specific agents for clear explanations and quick assistance. The service is generally described as good, with positive experiences noted for trading and platform use. However, a significant concern for many users revolves around payment and withdrawal issues, with funds often pending or delayed for extended periods. Reviewers frequently cite difficulties with deposits not reflecting and the need for repeated documentation. Additionally, some experienced poor customer support response times, including unavailable live agents and unanswered emails, particularly concerning financial discrepancies.

What people talk about most

Payment

Clients express significant dissatisfaction with the payment system, particularly regarding deposits and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Response time

Reviewers mention ambiguous feedback about response times, with many expressing frustration over long waits... See more

Service

Customers had ambiguous experiences with service, with some reviewers expressing deep frustration and... See more

Refund

Users describe negative interactions with refund, with many customers expressing significant frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Raden good agent help me with my case ,explain everything i was need to know i hope resolve it thank you octafx good broker i suggest to all i have many years with this broker

Company replied

Rated 4 out of 5 stars

You did very well for the following and update requested from my end, as i am preparing to get the missing information you requested

Company replied


3.7

Average

TrustScore 3.5 out of 5

10K reviews

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Asks customers to review

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3.7

All reviews

(9,622)

1,100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Very good service

June 2, 2026
Octa Broker logo

Reply from Octa Broker

Hello!

Thank you for your kind words and for choosing Octa. We’re here anytime you need help or have questions.

Kind regards,
Octa Rep.

Rated 1 out of 5 stars

Octa fx is a scam I invested 10000 to…

Octa fx is a scam I invested 10000 to get 20000 only for the staff to tell me I have to invest another 20000 to get 75000 I didn’t think much and dropped it he nah said I should drop another 20000 to get 150000 and I didn’t have it and he said if I can’t he can’t give me the money . What rubbish don’t use the app ooh they will scam you and deceive you

June 1, 2026
Unprompted review
Octa Broker logo

Reply from Octa Broker

Hello!

We're saddened to hear that you have such an opinion of us. However, we want to assure you that our company is dedicated to reliability and transparency, so we're certainly not what you call us.

Unfortunately, we can't identify you in our system until you give us your trading account number or registered email address. We would like to check on your case and provide further assistance. Please share the requested details with us. Thank you for your cooperation.

Kind Regards,
Octa Rep.

Rated 3 out of 5 stars

Worst service

Worst service

June 1, 2026
Octa Broker logo

Reply from Octa Broker

Hello!

We're sorry to hear that you feel this way. We always strive to provide the best possible service, and we're disappointed to learn that your experience did not meet your expectations.

We value your feedback and would appreciate the opportunity to better understand your concerns. If there's anything we can assist you with, please don't hesitate to contact us, and we'll do our best to help.

Kind regards,
Octa Rep.

Rated 4 out of 5 stars

The agent really helped me and was very…

The agent really helped me and was very responsive.

May 28, 2026
Octa Broker logo

Reply from Octa Broker

Hello!

We appreciate you choosing Octa and taking the time to share your thoughts. If you have any ideas or recommendations on how we can improve our service and earn a 5-star rating, you're more than welcome to write to us. Your input means a lot!

Kind regards,
Octa Rep.

Rated 4 out of 5 stars

Good


It was a nice experience

June 1, 2026
Octa Broker logo

Reply from Octa Broker

Hello!

Thank you for choosing Octa. If you have any ideas or recommendations on how we can improve our service and earn a 5-star rating, you're more than welcome to write to us. We’d love to hear from you!

Kind regards,
Octa Rep.

Rated 5 out of 5 stars

Good 👍 best help best support

Good 👍 best help best support
Thank you

April 23, 2026
Octa Broker logo

Reply from Octa Broker

Hello!

We appreciate you choosing Octa and sharing your experience. If you ever need support, our team is here for you.

Kind regards,
Octa Rep.

Rated 1 out of 5 stars

Friday 29th May i did a deposit

Friday 29th May i did a deposit, and it not reflected in my account. The worst part is their customer support is dead. They have only AI Bot( completely useless) and if you say "Talk to agent" bot will tell you no agent available now...send an email. If you send and email...again the same Bot will reply some bullshit back....So the bottom line Octabroker running without customer support. I am permanently moving to Pepperstone/IC Markets

Trading account: 12314442
I did many deposits. all credited except the last one for INR 3500

May 29, 2026
Unprompted review
Octa Broker logo

Reply from Octa Broker

Hello!

We’re truly sorry to hear about your concerns and completely understand how frustrating this situation must be for you. As per checking, you have already been in contact with our Customer Support team. Please rest assured that your case is receiving our full attention and has already been escalated to the highest priority level for careful review.

Our team is actively working on resolving this matter, and we are fully committed to assisting you every step of the way. We sincerely appreciate your patience and will continue doing everything possible to reach a resolution as quickly as we can.

Kind regards,
Octa Rep.

Rated 2 out of 5 stars

Talk to agent par Koi agent uplbadh…

Talk to agent par Koi agent uplbadh hota nhi hai mere diposit sistem me 15 din se jyada samay se pending chal raha hai naa refund Mil raha hai or na hi treding me jama ho Raha hai

May 30, 2026
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Reply from Octa Broker

Namaste!

Aapke case ke samadhan mein hui deri ke liye hum sincerely khed vyakt karte hain aur samajhte hain ki isse aapko nirasha hui hogi. Jaanch ke anusaar, aapka deposit aapke trading account mein credit kar diya gaya hai.

Aapka feedback note kar liya gaya hai aur hamari sevaon ko behtar banane ke liye sambandhit team ke saath share kiya gaya hai.

Agar aapke koi aur sawal hain ya kisi sahayata ki zarurat ho, to kripya bina jhijhak humse sampark karein. Hum hamesha aapki madad ke liye yahan hain.

Sadar,
Octa Rep.

Rated 5 out of 5 stars

Absolutely Good

Absolutely Good

May 30, 2026
Octa Broker logo

Reply from Octa Broker

Hello!

We’re happy to hear you’re enjoying Octa. Thanks for your feedback, and don’t hesitate to contact us anytime.

Kind regards,
Octa Rep.

Rated 1 out of 5 stars

Not up front about all the fees.

Well I did my investment and paid over 1800 in fees and then they want another 150. They never tell you what all the fees are for and then when you want to withdrawal they keep coming up with more fees. Then give me a dead line to pay the fee or they cancel my withdrawal. I find it to be a little frustrating. Will never do business here again. They cant seem to be honest about things.

May 29, 2026
Unprompted review
Octa Broker logo

Reply from Octa Broker

Hello! 

We sincerely apologize for any inconvenience you may have experienced. However, we want to assure you that our company is dedicated to reliability and transparency, so we're certainly not what you call us. Unfortunately, we can't identify you in our system until you give us your trading account number or registered email address. We would like to check on your case and provide further assistance. Please share the requested details with us. Thank you for your cooperation.

Kind Regards,
Octa Rep.

Rated 5 out of 5 stars

Super and very excellent

Super and very excellent

May 29, 2026
Octa Broker logo

Reply from Octa Broker

Hello!

Thanks for choosing Octa! We’re glad to have you with us and are always here if you need support.

Kind regards,
Octa Rep.

Rated 4 out of 5 stars

You did very well for the following and…

You did very well for the following and update requested from my end, as i am preparing to get the missing information you requested

May 29, 2026
Octa Broker logo

Reply from Octa Broker

Hello!

Thank you for choosing Octa and taking the time to share your feedback. Rest assured that our team is actively working on your case and will provide updates as soon as possible.

Thank you for your cooperation and understanding.

Kind regards,
Octa Rep.

Rated 5 out of 5 stars

Problems

Problems will definitely be solved.

May 28, 2026
Octa Broker logo

Reply from Octa Broker

Hello!

We truly appreciate your feedback. Thank you for trading with Octa, and feel free to reach out anytime.

Kind regards,
Octa Rep.

Rated 5 out of 5 stars

So good and helpful

So good and helpful

May 29, 2026
Octa Broker logo

Reply from Octa Broker

Hello!

Thank you very much for sharing your feedback and being with us. We hope you'll continue using our platform, and we'll take care of the best investing experience for you. If you ever need any assistance, please do not hesitate to reach us out.

Kind regards,
Octa Rep.

Rated 5 out of 5 stars

Good............

May 28, 2026
Octa Broker logo

Reply from Octa Broker

Hello!

Thank you for choosing us! We appreciate your trust and are committed to providing helpful support to make your experience smooth and positive. If you ever need any assistance, please do not hesitate to reach us out.

Kind regards,
Octa Rep.

Rated 5 out of 5 stars

Best broker in the world and costumer…

Best broker in the world and costumer service is very good 👍👍👍👍👍

May 29, 2026
Octa Broker logo

Reply from Octa Broker

Hello!

Thank you very much for sharing your feedback and being with us. We're happy to know you find our trading app good. Rest assured that we'll keep working on improving it further. If any questions arise, feel free to get in touch with our Customer Support team. We're always happy to hear from our clients.

Kind regards,
Octa Rep.

Rated 5 out of 5 stars

Good support

Good support

May 29, 2026
Octa Broker logo

Reply from Octa Broker

Hello!

Thank you for choosing us! We appreciate your trust and are committed to providing helpful support to make your experience smooth and positive. If you ever need any assistance, please do not hesitate to reach us out.

Kind regards,
Octa Rep.

Rated 4 out of 5 stars
Octa Broker logo

Reply from Octa Broker

Hello!

Thank you for your kind words and for choosing Octa. We’re here anytime you need help or have questions.

Kind regards,
Octa Rep.

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