Oddbox Reviews 20,207

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,450 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the produce, noting its freshness and how long it lasts compared to supermarket alternatives. Many appreciate the delivery service, highlighting its reliability and careful handling. Reviewers also value the flexibility to customize their boxes and the overall concept of reducing food waste, finding it to be great value for money. However, some customers occasionally experienced issues with the quality of the produce, reporting mouldy or tired-looking items. A few people also mentioned problems with delivery, such as receiving an empty box or having deliveries at inconvenient times.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers praise the great variety of fresh, good quality... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent and fresh fruit and vegetable... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the timely and reliable... See more

Value for money

Consumers find value for money to be positive. Many reviewers highlight the great value, reasonable prices,... See more

Subscription

Users describe positive interactions with the subscription service. Many customers appreciate the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am loving OddBox and look forward to its arrival. I love the email I receive to choose next week's fruit and veg. I sometimes have add-ons too. The quality of the fruit and veg is always excellent.... See more

Rated 5 out of 5 stars

Oddbox is a great concept - rescued fruit and veg supporting growers, straight to your door. Been using it for years. Quality is excellent and lasts longer than product from the supermarket. Any issue... See more

Rated 5 out of 5 stars

I’m fairly new to Oddbox, had 5 deliveries so far and I absolutely love it! Great quality produce, hilarious shapes and sizes sometimes (which makes me laugh!) but the quantity and quality is superb.... See more

Rated 5 out of 5 stars

Fantastic box! You are able to make selections out of what is available that week, which is great because other boxes we've tried in the past always contained at least 2 items we don't use very much a... See more


Company details

  1. Online Food Ordering Service

Written by the company

As much as 2.5 billion tonnes of food are wasted globally every year – which plays a big part in the climate crisis. We’re on a mission to change that, with rescued fruit and veg from hard-working growers as well as plastic-free ingredients and brands that do good for the planet. With fruit, veg and more delivered right to your door, we’re working towards a fairer food system – one where growers are supported and paid fairly, where produce doesn’t have to look ‘perfect’ and, most importantly, a food system where we never waste taste. No more unnecessary air miles or plastic – just delicious food that fights waste with every box.

Good food doing good

Written by the company

You pick your box. We speak to growers.
From surplus spuds to dinky apples, we find out what’s at risk of being wasted. Pick what's in your box each week, add juicy last-minute rescues and shop The Market by Oddbox for staples, refillables and rescued products, delivered alongside your fruit and veg.

Contact info

Join the mission

Fight waste with a delivery of deliciously odd fruit, veg & more.

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scammers

Scammers. Tried my first box and never received it. The delivery email shows an address i've never seen before in my life in broad daylight. The delivery receipt and email state an 11.49pm delivery time. How could a 11.49pm delivery be taken in broad daylight? 💀 They refuse to explain it or investigate it either.

May 14, 2026
Unprompted review
Oddbox logo

Reply from Oddbox

Hi Will,

Thank you for taking the time to share your feedback. We are incredibly sorry to hear that your very first experience with Oddbox has been so frustrating, and that your box never arrived with you.

Having your box delivered to an unfamiliar address is certainly not the service we want to provide. To clear up the confusion regarding the delivery photo, our drivers operate strictly overnight between 7pm and 7am for your delivery area. A clear picture at 11:49 PM can sometimes happen if the delivery spot has bright outside lighting, or if the driver's van headlights shine directly onto the box.

That being said, we take delivery errors like this very seriously and we absolutely want to investigate exactly what went wrong with your order.

To help us put things right immediately, we have sent you an information request via Trustpilot. Please respond so we can find your account, look into the previous support interaction, and provide a full resolution.

Best,
The Oddbox Team

Rated 5 out of 5 stars

Great value

Great value, with the added bonus of knowing you are helping to reduce waste!
The variety on offer is great, covering all your needs.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality fruit & vegetable boxes

Great quality fruit & vegetable boxes at a reasonable price. Great choice of food & you can easily make swaps or add extras if you want. Delivered regularly every week & this can be amended as & when required. Highly recommend

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

I am loving OddBox and look forward to…

I am loving OddBox and look forward to its arrival. I love the email I receive to choose next week's fruit and veg. I sometimes have add-ons too. The quality of the fruit and veg is always excellent. I feel I am doing my bit to rescue food that would otherwise not be good enough to go on the supermarket shelves. It encourages me to try different fruits and veggies.

May 14, 2026
Unprompted review
Rated 3 out of 5 stars

Although there is a lot of nice things…

Although there is a lot of nice things about this, the veg and fruit that arrive are not always what I’ve selected.
I cancelled my order last time because of this, was persuaded to try again but sadly nothing has changed

May 14, 2026
Unprompted review
Oddbox logo

Reply from Oddbox

Hi Julie,

Thanks so much for taking the time to provide your feedback, and we’re so sorry to hear that you’ve experienced some frustration with the items in your box not matching your selections.

We completely understand how disappointing it is to receive unexpected produce, especially after giving us another try.

While we always aim to keep last-minute swaps to a minimum, we are a grower-led which means our offerings depend on what is available from our growers at risk of going to waste. Occasionally, this can lead to substitutions if an item doesn't meet our quality standards or becomes unavailable at the last second.

That being said, if ever you receive anything you're not happy with, we encourage you to get in touch and we'll do our best to help put things right.

We can see you've already been in touch recently, however, we will send you a follow up email to see if there is anything else we can help with.

All the best,

The Oddbox team

Rated 5 out of 5 stars

Arrives late evening/early morning

I receive my Oddbox once every two weeks and the fact that now you can swap out the fruit you do not want to fruit you do and the fact that the box arrives late at night or early morning makes it easy to decide what you need to buy when out shopping

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Love Oddbox!

Oddbox is great! Prompt, reliable, and flexible delivery. No mistakes! Variety of choice, quality and quantity of fruit and veg excellent. Fresher and better than supermarket alternatives - and doing the planet good!

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

One of the big advantages of having an…

One of the big advantages of having an Oddbox is that one is forced to look for and use new recipes. The Crunchtime recipe book is ideal for helping you to experiment.
I also so find the helpline prompt and efficient in their replies.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

I've been having oddbox for almost a…

I've been having oddbox for almost a year an I've always been happy with the quality an quantity of the fruit an veg an the leaflet that tells you ehere everything has come from an the recipes are amazing

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Win Win

Really enjoy getting our box every two weeks... We get bits I wouldn't normally buy, which keeps things interesting, and it feels great to be doing our bit towards eliminating food waste!

May 12, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look