⭐☆☆☆☆ 1 Star
⭐☆☆☆☆ 1 Star – Very Disappointing Experience
My friend and I have been visiting the ODEON Hastings for many years, and we have never experienced anything like this before.
On 29/05/2026, during the last showing of the night, the screen room was extremely cold throughout the film. My friend, who has been coming to this cinema for many years and has a physical health condition, became so uncomfortable that he was forced to leave halfway through the movie. He was very upset, as we had been looking forward to watching the film together.
What made the situation even more disappointing was the response from the staff. We explained the circumstances and asked whether my friend could be offered another opportunity to watch the film on a different day, as he had been unable to stay because of the temperature in the screen. Unfortunately, this request was refused.
I also spoke to a member of staff called Dust, who told me that this is happening all the time now. If that is true, then it is clearly an ongoing issue that management should be addressing.
After many years of being loyal customers, we feel extremely let down by both the conditions in the cinema and the lack of customer care shown afterwards.
Sadly, we will not be returning to ODEON Hastings. This was the worst cinema experience we have ever had, and we cannot recommend it to others. Even if it were the last cinema left in the world, we would not come back.