The guy greeting and checking tickets 15/10. Smiley, engaging, enthusiastic. Screen and sound fine. Followed a trail of popcorn up the stairs, across the landing, passed a few trenches of it, to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The movie experience was good and my kid enjoyed a lot. The kiosk experience was not great having paid more than the displayed price twice(salted caramel popcorn and apple&Strawberry water). This was... See more
The cinema does feel a bit tired (Screen 4 - Red Lion St) but the employee on the desk was absolutely lovely and incredibly helpful. Would give him 5 stars!
I loved the film (Sense & Sensibilty) though, at times, it was difficiult to pay attention because of all the noise coming from other patrons in the cinema - exceptionally loud 'food' noise / talking... See more
Company details
About ODEON - Richmond
Written by the company
Contact info
72 Hill Street, TW9 1TW, Richmond, Surrey, United Kingdom
- 03330144501
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dirty venue, lovely staff
The guy greeting and checking tickets 15/10. Smiley, engaging, enthusiastic.
Screen and sound fine.
Followed a trail of popcorn up the stairs, across the landing, passed a few trenches of it, to my seat. Cleanliness non existent.
Without your man at the front (who also bid me goodbye as I left) would be 2 stars
Show was great
Show was great! Would have been good to know there were no adverts though unlike usual cinema viewings!
Good experience for the over 60s
Good experience for the over 60s. There was a slight delay in getting the hot drinks served but otherwise the staff and offer was really good.
Treating seniors with respect and care
Really enjoyed and good to meet people
Tea and biscuits v well organised
Tea and biscuits v well organised. Good experience: will be back for more films on Tuesday!
Lovely place ,staff are very friendly…
Lovely place ,staff are very friendly to the people.
Sense & Sensibility - Contradiction in Terms of other Cinema Goers
I loved the film (Sense & Sensibilty) though, at times, it was difficiult to pay attention because of all the noise coming from other patrons in the cinema - exceptionally loud 'food' noise / talking loudly / someone who came in a bit late and who seemed to have brought all their personal possessions with them and was going through them in a loud clunky, noisy way - quite honestly, at times, I just wanted to walk out. I paid good money to come and see the film and enjoy it without all this other extraneous, inconsiderate noise.
Great staff
The cinema does feel a bit tired (Screen 4 - Red Lion St) but the employee on the desk was absolutely lovely and incredibly helpful. Would give him 5 stars!
Everything is very good
The kindness of the staff, the temperature, the quality of the movies, everything is very good.
The sheer value !
Good film very cheap with free coffee…
Good film very cheap with free coffee silver cinema
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.



