ÖBB sets low standards, which they consistently fail to deliver, at least in Land Salzburg. If you believe their disingenuous 94%-on-time-performance prattle, then all of the other 6% occurs here. Pla... See more
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Worst customer care. The lost and found should be called left and stolen. Would be interesting how low is the percentage of found stuff. Forgot a small suitcase at the last station at the Vienna airpo... See more
Tried to book 2 adults and 2 children on a nightjet from Hamburg to Innsbruck with a car. Impossible online. Called the customer service center in Vienna. After 17 minutes of waiting for an English... See more
Instead of a special train only for a Night of Museums, I had taken a normal train by recommendation (!!) of the ÖBB worker, having the "Museum Ticket" with me (it allows to travel to the Museum b... See more
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I despise OEBB
I despise OEBB. I was looking into booking Munich to Budapest and mistakenly booked salzburg to Budapest. Their website is very confusing. I emailed them right away like 2 minutes after the booking as soon as I got the confirmation email. I really thought I was booking Munich to Budapest.. why would you even give me options to book salzburg to Budapest?
They didn't respond of course until 2 weeks later. Just to tell me that my tickets can't be refunded. I won't recommend them at all to anyone.
August 30, 2017
Unprompted review
Scammed by ÖBB
Scammed by ÖBB
I had tickets worth 260 euro for ÖBBs nighttrain from Innsbruck to Hamburg. The day before departure, I called their customer service about the possibility of cancelling the tickets and get a refund. Their customer service representative clearly and unmistakably told me, that I could a full refund. Although the type of tickets I had were usually non-refundable, she could refund them due to a note that one of her colleagues had made in my booking relating to a previous correspondence. So I asked her to cancel the tickets and she told me she now had. So far, so good. A few days later – after the train had taken its journey without me or my family on it – ÖBB wrote to inform me that they wasn’t going to give me the refund after all.
And so I didn’t get to use the tickets I had and I didn’t get the refund I was clearly promised. Straightout scammed by ÖBB.
August 2, 2017
Unprompted review
Online, on time?
Tried to book 2 adults and 2 children on a nightjet from Hamburg to Innsbruck with a car. Impossible online. Called the customer service center in Vienna. After 17 minutes of waiting for an English speaking clerk, we ended up with......nothing.
A few weeks later, some colleagues tried an identical booking. They experienced the same disorder.
It was not that difficult with DB, at the time they had the autozug service.
April 16, 2017
Unprompted review
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