Thank goodness for Petula. Team Global Express (TOLL) lost my parcel and were terrible to deal with but Petula couldn’t be more helpful. Eventually my parcel was found, after being told they had exh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hi Petula, I would like to say a big THANKYOU The Diacos Dynasty frame arrived ……. and it was 350/350. There needs to be more people like yourself, working in this industry, who actually... See more
Company replied
Placed order in September and only received 1 of 2 items. Received an email advising of delay and should be shipped out by mid November. Notified company that I hadn't received 2nd item early December... See more
Company replied
Was very happy with speed of delivery and correspondence, but let down by actual delivery. Clearly stated a signature was required, but I arrived home to find package was left at the door. As I had ac... See more
Company replied
Company details
Information provided by various external sources
OFFICIAL MEMORABILIA proudly boasts the most complete range of official sports and entertainment memorabilia and collectables… we have access to more stock and more athletes than anyone else in the market so you won’t miss out. Whether you’re looking to invest in a personally signed item from a global icon such as Lionel Messi, Cristiano Ronaldo or Michael Jordan, or perhaps you’re more passionate about an Australian legend such as Luke Hodge, Johnathan Thurston or Craig Lowndes… OFFICIAL MEMORABILIA is the place to be. We only stocks products where the authenticity is guaranteed, and we prove it. Every product offered is not only produced to the highest standard to protect your investment, you can purchase with the assurance that it is real, that it is authentic and that it has been manufactured under license with the express permission and endorsement of the sporting body and the athlete featured. Don’t risk your investment by going anywhere else.
Contact info
7 Kingston Town Close, 3166, Oakleigh, Australia
- 1300 676 020
- customerservice@officialmemorabilia.com.au
- www.officialmemorabilia.com.au
3.7
Average
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good communication and I received what…
good communication and I received what I ordered within the expected time frame
October 26, 2022
Reply from Official Memorabilia
We're glad to hear you loved your experience with us, thanks for the positive feedback!
Kind regards,
Your Team at Official Memorabilia
The experience was great
The experience was great. Communicated through the whole purchase, and knew what we purchased was authentic. Image exactly what we viewed.
However, I do have a query re spelling - the last paragraph - should it read ‘bear’ or ‘bare’ ??
November 15, 2022
Reply from Official Memorabilia
Hi Fiona,
We're glad to hear you loved your piece! Thanks so much for the positive feedback.
In regards to the spelling query, this has been passed on to our team internally, thanks for bringing this to our attention.
Kind regards,
Your Team at Official Memorabilia
Received in perfect condition
Order was received in perfect condition and promptly. Only issue was the effect that the photos were printed in, made the images slightly cartoon like?
November 15, 2022
Reply from Official Memorabilia
Hi Scott,
Thanks so much for the positive feedback, and thanks also for providing feedback on the images as well - the images are treated by on design team to improve the overall look of the product, however we are sorry to hear that it's detracted from your piece.
Kind regards,
Your Team at Official Memorabilia
Fast delivery and not a mark on it…
Fast delivery and not a mark on it perfect condition. Thank you im so very happy with my service and purchase.
November 15, 2022
Reply from Official Memorabilia
We're glad to hear you loved your piece! Thanks so much for the positive feedback.
Kind regards,
Your Team at Official Memorabilia
My items were delivered in record time…
My items were delivered in record time and were wrapped well to protect them. I bought these two items as my late husband of 6 months was a supporter of the Panthers since he was little. Thank you so much.
November 12, 2022
Reply from Official Memorabilia
Thanks so much for the positive feedback, Janine! We're glad we could help deliver something so meaningful to you.
Kind regards,
Your Team at Official Memorabilia
still waiting for my NMFC indigenous…
still waiting for my NMFC indigenous jumper
poor service and over price postage
September 26, 2022
Reply from Official Memorabilia
Hi Craig,
We sincerely apologise for the delay in shipping of your NMFC Indigenous Guernsey. Unfortunately, there was a delay in receiving these guernseys from the Club, which has then lead to a delay in despatch for these guernseys. If there is anything else we can help you with, please don't hesitate to reach out.
Kind regards,
Your Team at Official Memorabilia
Panthers Back 2 Back
High quality items that were dispatched very quickly and updates provided regularly.
Safe packaging and very good value for the quality of items.
November 10, 2022
Reply from Official Memorabilia
Thanks so much for the positive feedback, Laurie! We're glad to hear you loved your Panthers pieces.
Kind regards,
Your Team at Official Memorabilia
Arrived in good condition product looks…
Arrived in good condition product looks great didn't take to long overall excellant.
November 8, 2022
Reply from Official Memorabilia
Thanks so much for the positive feedback, Bryce!
Kind regards,
Your Team at Official Memorabilia
Reply from Official Memorabilia
Love to hear it! Thanks for the positive feedback.
Kind regards,
Your Team at Official Memorabilia
Change courier service
While the memorabilia was outstanding the courier service was not.
Despite scheduling a redirection before delivery my valuable piece was left at my front door unattended. Suggest NOT using Couriersplease
October 17, 2022
Reply from Official Memorabilia
Hi Edward,
We're delighted to hear you loved your piece, however we are disappointed to hear of the courier leaving this unattended. The courier services that deliver our orders are under instruction to not leave our items unattended or without a signature, due to their value and limited nature, so we're really sorry this happened to you on this occasion and we will raise this with our logistics partner.
If there's anything else you need going forward, please don't hesitate to reach out.
Kind regards,
Your Team at Official Memorabilia
Customer service
Great customer service from these guys.. Got my sons signed memorabilia on the date they promised..👍
October 24, 2022
Reply from Official Memorabilia
We're glad your son loved his piece! Thanks for the positive feedback.
Kind regards,
Your Team at Official Memorabilia
Excellent Service and great delivery
Excellent Service and great delivery. Extremely happy with the product and will definately purchase again.
October 20, 2022
Reply from Official Memorabilia
Awesome news, thanks for the positive feedback!
Kind regards,
Your Team at Official Memorabilia
Great experience with Official…
Great experience with Official Memorabilia and very happy with the finish jump that i have received
November 1, 2022
Reply from Official Memorabilia
We are glad to hear it! Thanks for the positive feedback.
Kind regards,
Your Team at Official Memorabilia
Awesome products! Fantastic customer service. ⭐⭐⭐⭐⭐
I have brought a few pieces from these guys. I have always had a great customer experience. One happy customer!
October 24, 2022
Unprompted review
Reply from Official Memorabilia
Always happy to have you! Thanks for the positive feedback.
Kind regards,
Your Team at Official Memorabilia
Customer service not helpful
Delivery of the item took 8 weeks. Was told, week after week, that it would be dispatched early the next week by customer service. When it was finally dispatched, it seemed to be lost in transit. Customer service did nothing to chase it up even though they said they would. Any communication from customer service was received a week apart, and only after I checked back in to see if it had been resolved. Thankfully I was able to get in touch with someone from Toll Deliveries who very quickly found out what the hold up was and resolved the situation.
October 21, 2022
Reply from Official Memorabilia
Hi there,
Thanks for your feedback and we sincerely apologise for the experience you have had with the delivery of your piece and communication with our team. Whilst we are glad to hear you received your piece safely, we are really disappointed to hear of your experience and will investigate this internally.
Kind regards,
Your Team at Official Memorabilia
How these guys are official to the AFL…
How these guys are official to the AFL is beyond me, order a premiership medal, firstly there's no certificate of authentication, I received it just to seethe box damaged, the outer case is peeling, has imperfections all over it, dents, there's a hole in the inner case that holds the medal itself, and the medal itself is not a complete replicate, it's just one sided and glued to the inner box.for the money payed it's very poor quality, just been slapped together quickly.
Have emailed them, 2 days not even a reply.
So for whatever it's worth I'll be contacting the AFL.
October 20, 2022
Unprompted review
Reply from Official Memorabilia
Hi there,
Thanks for sharing your feedback with us and we are sincerely sorry to hear that you were dissatisfied with your product. As discussed, we have refunded your order in full.
Kind regards,
Your Team at Official Memorabilia
No certificate of authenticity which is…
No certificate of authenticity which is important if I decide to sell the product.
October 17, 2022
Reply from Official Memorabilia
Hi there,
Thanks for letting us know and we're really sorry to hear that you didn't receive your Certificate of Authenticity with your edition. If you could please email us the details of your order (order number, and product) to customerservice@officialmemorabilia.com.au, we will get your Certificate sent out to you as quickly as possible.
Kind regards,
Your Team at Official Memorabilia
All went well
All went well. Took awhile to receive our print, but very happy with it.
October 13, 2022
Reply from Official Memorabilia
Hi Bernie,
Thank you for your positive feedback, we truly appreciate this.
In the future, If you require any assistance please don't hesitate to reach out - we'd be more than happy to help.
Kind regards,
The Team at Official Memorabilia
Josh Kennedy Retirement Official Memorabilia
When I purchased my Offical Josh Kennedy retirement Memorabilia, the process from start to finish was faultless, official memorabilia team kept me in the loop at every step of the way, from signing, manufacture then down to the finished delivered item, excellent service, highly recommended to anybody who collects quality sporting memorabilia.
October 5, 2022
Reply from Official Memorabilia
Hi Keith,
Thank you for your positive feedback, we truly appreciate this.
We're glad to hear you had a great and positive experience with us.
In the future, If you require any assistance please don't hesitate to reach out - we'd be more than happy to help.
Kind regards,
The Team at Official Memorabilia
I received outstanding service in the ordering and receipt of the QLD State of Origin jersey.
I received outstanding and continuous support throughout the process. Especially that provided by Annesa. Her engagement, regular updates and constant efforts, to try and fulfil my wishes, was above and beyond that I would expect from any company. Her professional and personal approach made the process very enjoyable and ultimately successful. Whilst the product received was of the highest quality, I would recommend Official Memorabilia to anyone based on Annesa's support alone.
October 4, 2022
Reply from Official Memorabilia
Good morning Brad
Thank you for your positive feedback, we truly appreciate this.
We're glad to hear you had a great and positive experience with us.
In the future, If you require any assistance please don't hesitate to reach out - we'd be more than happy to help.
Kind regards,
The Team at Official Memorabilia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.