Special mention concerning the service from these guys especially Micheal Katasi - couldn't do enough to make the purchase run as smoothly as possible. Would whole heartily recommend this Company. Eve... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This company advertises watches at low prices but does not honour those prices. I entered into an agreement with them to buy an Omega Speedmaster Professional watch and was told it could take up t... See more
Company replied
“ Seen the Audemars listed with Official Watches at 4pm on a thursday, rang and spoke to a great guy called Dino who gave me the comfort and expertise to make the decission there and then, paid fo... See more
Amazing service once again. Lovely Rolex gmt as described on my wrist. Really good guys to deal with offering great knowledge and expertise. Unlike other watch dealers I have never had the need to ne... See more
Company details
Written by the company
We are a boutique Swiss luxury watch dealer trading in the finest new and used watches on the market. We give unrivalled service and extremely competitive prices. We have many watches in stock and can also source anything through the huge network of trusted dealers Worldwisde that we are a part of.
Contact info
Official Watches, 6 Duke Street, Mayfair, W1U 3EN , London, United Kingdom
- 0208 882 1523
- info@officialwatches.com
- www.officialwatches.com
3.9
Great
286 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They do not honour advertised prices - AVOID
This company advertises watches at low prices but does not honour those prices. I entered into an agreement with them to buy an Omega Speedmaster Professional watch and was told it could take up to 12 weeks to arrive. I was fine with this as it was a very good price. After 10 weeks they cancelled the order and told me their supplier could not get the watch. After brief communication it became clear the issue was the price and not one of supply (after all this is hardly a rare watch).
AVOID
In response to their reply below....
So they are not denying reneging on the deal. As expected they have no defence. They are even publishing private communications from their customers on a public website. Borderline GDPR breach. Terrible company. Worst buying experience of my life.
March 21, 2019
Unprompted review
Reply from OfficialWatches
Watch went out of stock with suppliers due to a large volume of sales, at quoted price, to happy customers.
"If I do not get satisfaction from your company I will launch a campaign online against your company."
Direct quote from gentleman above.
"Satisfaction" in this instance was that we bought the watch for him elsewhere and sent it to him at our cost in order to avoid his online smear campaign.
First time purchase a success
This was my first experience of buying a Rolex and I was a little nervous about dealing online. I saw a watch listing from OfficialWatches on another site and decided to contact them directly.
My main point of contact was George Costas. Everything was undertaken in a professional manner and I received the watch last Friday via Royal Mail special delivery at no cost to myself!
I would absolutely recommend OfficialWatches and have already done so to a colleague who is now in contact with them himself.
February 18, 2019
Unprompted review
An absolutely outstanding service
An absolutely outstanding service from Mercedes K. Immediate response to my enquiry; a really smooth transaction and speedy, inclusive shipping. Lead time from enquiry to delivery was a mere 3 working days.
Official Watches have got it right. Thank you. I would certainly buy another watch here.
January 14, 2019
Unprompted review
Great Service and Great watch
Great Service and Great watch. Very happy. Mercedes looked after me from start to finish. Would happily buy from them again
January 9, 2019
Unprompted review
Rolex Yacht-Master
Dealt with Dino, Will happily buy again & recommend to friends and family - Enough said........ Thank you sir
October 11, 2018
Unprompted review
Quality service
I dealt with George Costas
He was a pleasure to deal with
In my opinion this is without doubt the best place to buy a quality time piece
From start to finish very honest and straightforward .
October 10, 2018
Unprompted review
Happy wrist
Great, professional service with teal passion. Efficient too
October 4, 2018
Unprompted review
Bought a new Omega Speedmaster…
Bought a new Omega Speedmaster Professional from Oficial watches. Great price and an easy transaction. George was very helpful through the deal. Highly recommended!!
October 3, 2018
Unprompted review
Joy to conduct business with
Just bought a beautiful Breitling. Deal was concluded and the watch was delivered and on my wrist within 24hrs. Top service and a joy to conduct business with.
September 30, 2018
Unprompted review
Brilliant customer service from Adrian.
Brilliant customer service from Adrian.
Totally honest about any necessary, & for that matter, unnecessary repairs.
Highly recommended.
September 18, 2018
Unprompted review
Brilliant Service
From start to finish, these guys were super efficient.
I searched around for a particular RM 011, everywhere and also got messed around by a number of online companies.
Official Watches came through quickly with my watch and I am super happy!
September 10, 2018
Unprompted review
The high standard of service and…
The high standard of service and professionalism provided during my purchase was exceptional, I was served by Michael who went that extra mile with the aftercare.
It was also reassuring meeting the watch technicians at the north London store.
I will highly recommend family and friends to buy watches from Officialwatches
Best regards
Shofiq
August 8, 2018
Unprompted review
Very happy with my purchase and great…
Very happy with my purchase and great service. I would recommend this company to all my friends and family without any hesitation.
June 24, 2018
Unprompted review
excellent service and quick response to…
excellent service and quick response to all questions.
Also very fast delivery.
Good Job, George
May 17, 2018
Unprompted review
Very thorough and polite
May 8, 2018
Unprompted review
A fantastic service from these guys
A fantastic service from these guys. Micheal was a pleasure to deal with. Buy with confidence. Will be returning to these guys in the future.
May 2, 2018
Unprompted review
Great service
Great service - extremely pleased with the limited edition IWC Big Pilot Le Petit Prince Annual Calendar
April 28, 2018
Unprompted review
Some of best watch dealers I’ve delt with
Had dealings with a lot of watch shops over the years (building my Rolex collection ) , I can safely say Dino & George are some of the best watch dealers I’ve delt with , no bull sh#t just straight answers , they sent it out that day and I received it before 12pm the next day . I had a little issue with the box but sent pictures to George and with in seconds , a text back saying will get a new one sent out . I’ve already left them some watches to keep there eyes open for . Will buy from these guys before anyone else , top lads
April 24, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.