Oh So Cherished Reviews 

212
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I got a Tiny Freshwater Pearl & Gold Baby Bracelet for my daughter last year, she was born extremely premature so it didn't fit until her first birthday which was in March 2026. Within 2 days the gold... See more

Rated 5 out of 5 stars

A beautiful and very well made piece of jewellery. I purchased a gorgeous acorn necklace as a gift and I'm positive that the recipient will love it as much as I do! Amazing quality and the perfect s... See more

Rated 5 out of 5 stars

I ordered a beautiful bracelet but it never arrived. Turned out order wasn't processed and it never arrived. It was a present for my Daughters birthday meaning she didn't get her present. It was t... See more

Rated 5 out of 5 stars

Customer service is exceptional! There was an error with my delivery, contacted them and was sorted out that day. An example of how all companies should be run! Have also ordered another item off them... See more

Company details

  1. Jewelry Engraver

Written by the company

I began Oh So Cherished as far back as 2006 and still thoroughly enjoy it! I Design and manufacture beautiful collections of personalised jewellery and elegant personalised leather guest books for weddings and special events. I focus mainly on detail, care and quality sourced components above everything else. I love nothing more than creating a treasured gift for all those special moments in someones life whether it's a grand world adventure and a St Christopher is needed or a beautiful elegant condolence book to mark someones life.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

212 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(212)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic pendant

Fantastic pendant which my daughter loved. It arrived exactly on time and was well packaged. Will definitely buy from them again, Thank you

May 29, 2025
Rated 5 out of 5 stars

Worked out well in the end!

I ordered a beautiful bracelet but it never arrived. Turned out order wasn't processed and it never arrived. It was a present for my Daughters birthday meaning she didn't get her present. It was then cancelled by an over-eager member of staff without my consent.

The owner of the company was absolutely wonderful and sent me the cancelled order for free whilst admitting the mistake. I mean how is that for customer service.

Sarah all I can say is thank you so much for your honesty, integrity and sincerity. The bracelet is stunning.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great product, good value !!!

Having read some of the negative reviews after placing and paying for my order - I was quite concerned if I’m honest. However, my order arrived within 5 working days as stated and was packaged very well. It has been made to a high standard and is good value for money.

Many thanks

April 28, 2025
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Reply from Oh So Cherished

Thank you so much for your honest and thoughtful review. We're really pleased to hear your order arrived on time and met your expectations in both quality and value. We understand how worrying it can be to see negative reviews, so we truly appreciate you giving us the chance to show what we’re really about. It means a lot to have our service validated by your experience — and we’re grateful you took the time to share it. Sarah x

Rated 5 out of 5 stars

Happy with the product

Happy with the product and delivered on time but too expensive for such a simple keyring.

April 28, 2025
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Reply from Oh So Cherished

Thank you for your feedback 🤗 I'm so glad to hear you were happy with the product and that it arrived on time. I do try my best to ensure the quality of both the materials and craftsmanship justifies the price but it is such a hard balance with rising material costs. That said, I really appreciate your honesty and will take your comments on board. I love all feedback!

Rated 4 out of 5 stars

Hazelnut

Very nice item but was a bit disappointed with size thought it would be better

April 28, 2025
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Reply from Oh So Cherished

Thank you for your review - I'm really pleased to hear you liked the item overall. I'm so sorry to hear it wasn’t quite the size you expected. I do try to provide clear sizing details on the product page, but I understand it can still be tricky to visualise online with Jewellery. I am more that happy to swap it over to a better size as this bracelet comes in 3 sizes. Just pop a message over to me at sarah@ohsocherished.co.uk and I would love to help!

Rated 5 out of 5 stars

Great

Lovely freshwater pearl bracelet for our little one's first birthday. Slight issue with the order due to a technical issue but it was dealt with promptly and professionally once realised therefore good customer service was provided.

March 22, 2025
Unprompted review
Rated 1 out of 5 stars

My order was incorrect and brand have Ignored my emails

My order was incorrect. I emailed straight away to inform them of the mistake. Extremely poor customer service as I’ve had no acknowledgment from the brand, several emails have been sent. I am extremely upset as the necklace was meant to be a special presents purchased for my little girls christening.

March 7, 2025
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Reply from Oh So Cherished

Hi Abigail,
Thank you so much for your feedback. I'm so sorry you couldn't reach me. Im getting a little worried now as you are the second customer this week who has said I haven't responded to their message so maybe I have an email issue, but I genuinely don't seem to have any emails from you to date. Can you try giving me a message on sarah@ohsocherished.co.uk and I can sort out any problems you have. Thanks Sarah x

Rated 5 out of 5 stars

Rose Gold Pearl Bracelet

Absolutely lovely piece of jewellery and perfect present for me to give as a godparent at a christening

March 13, 2025
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Reply from Oh So Cherished

Thank you so much for your lovely review and taking the time, it means a great deal to me. Sarah x

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