Old Boot Sofas Reviews 453

Had a brilliant experience with old boot and I love my sofas!! ⭐️

Love our Cubby!

We found Old Boot online and I can say that in our experience the whole process was faultless, from meeting Emma in the store to getting regular updates and then the delivery, while it was tricky to fit in, was great. Finally our new sofa is absolutely stunning, we love it. We will be back soon for a footstool as soon as we have time to come to see you again.

Just received my second order from Old Boot and couldn’t be happier, it’s absolutely perfect and everything I knew it would be. The team were brilliant, so knowledgeable and couldn’t have helped more. Thank you, I’ll be back for another chair soon!

We made the trip up from Cornwall and combined a wonderful holiday in the Peak District with a visit to Old Boots showroom. The staff were wonderful, so helpful and we chose a Battersea 3 seater sofa in Shabby Prussian velvet, we took delivery this morning and couldn’t be happier, the craftsmanship is perfect and it is so comfy. We could not be happier, thanks to all at Old Boot

Bought a sofa from them at the end of 2025. 2 days after delivery, we noticed the zip on one of the seat cushions was broken.

Old Boots customer service dealing with this was terrible. Rudeness, suggesting warranty wouldn’t cover it because it was ex display, which it wasn’t, as it wasn’t available to view in the showroom when we visited. They said they’d do us “a favour” and send someone out, like we’d damaged it in two days of ownership.

Their own independent expert that came to view said it was overstuffed in production, which Old Boot then went against. Disagreeing with their own assessor, suggesting again maybe we broke it in 2 days.

They said they couldn’t repair a zip in situation and needed to send it to them, with no estimate on how long it would be gone, which is unreasonable.

We then called a local upholsterer who fixed it here, in less than 30 minutes, for £65, which Old Boot refused to compensate us for.

This is the 3rd sofa we have bought from Old Boot, and we have recommended them to many others. We won’t be doing either again.

This is the second time I have purchased from Old Boot. Just like last time, from initial phone call through to yesterday's delivery, Zoe, Kerry and all at Old Boot have delivered first class customer service. With this purchase I added a matching footstool to my previously purchased leather armchairs: the quality of each item is fantastic. I am looking forward to putting my feet up over Christmas in front of the TV. Thank you to all at Old Boot for delivering before the festive holiday and thanks also for another masterclass in customer care!

Buying a sofa was a great experience. I was welcomed to a well-stocked showroom by Zoe who gave me all the space I needed to wander, test out and compare. I asked for her help in making a decision about size, fabric and colour, and she was engaging, thoughtful and supportive throughout the process. I left the showroom 20 minutes later having made an excellent purchase throughout which I felt supported and never pressured. Two months to the day later the sofa has arrived and it is perfect for my space and decor, not to mention being of outstanding quality in terms of construction and materials.

I ordered a Hutch small 2 seat sofa and a Hutch 3 seat sofa in charcoal.

The quality of the sofas is excellent and the customer service was great.

Thank you Zoe and Old Boot

Alex K

Third time now bought from Old Boot and couldn't be happier with our new Hepburn armchair. Total quality and excellent experience from start to finish. Highly recommend and thank you once again!

On 5.6.25 I received my sofas, they were ordered in August 2023! First sofas received from Old Boot were the wrong design, 2nd lot received were the wrong size and 3rd time they were the wrong colour!! Finally got sofas I ordered almost 2 years after I had paid for them. Zoe has apologised for the mistakes on several occasions but in my opinion it was up to the Workshop Manager to phone and explain, something he never did, only apologised via Zoe.

Sofas are so far as I can see are good quality but I would never recommend this company.

Delivery was quicker than I expected, the Sofa is great, delivery at 6 am on a Sunday morning a bit bright and early but delivery men apologetic and helpful. The colour is even nicer than it looked on the swatch and the workmanship is great. It is a little firmer than I was expecting and with its feet, slightly higher but it looks lovely and I am very pleased with it.

We have had our Old Boot Sofa in Hobb Nail Leather now for over three years. Our Giant Schnauzer Dog frequents it daily! Not a single sign of wear ,amazed! Can definitely recommend. Thank You.

It's been a pleasure to deal with Old Boot sofas from start to delivery. Very helpful sales team explaining the types of leather and styles, supporting us with our choice.

The sofa is of a very high quality and as they say, "as comfortable as an old boot". I can't fault anything about this small company from sales, style to quality it's been exceptionally high standard, a total pleasure and I would advise anybody to check them out first before you go to the big branded outlets.

A+A+A+

In thinking about how to write a review for this company the only conclusion I was able to reach is to copy and paste an email I had to send. Information has been deleted for privacy -

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3rd July 2024

Dear Sir/Madam,

Order no. xxxxxx

After taking legal guidance, I have been advised to send you the following –

On 16th March 2024, I placed the above order with you for 2 Urbanite sofas in rustic brown leather. The sofas have still not been delivered.

At the point that I placed the order a confirmation email was received, sent by you, advising my order would arrive in 12 – 14 weeks even though your website indicates a lead time of 8 – 10 weeks delivery.

Under the Consumer Rights Act 2015 you are required to deliver the sofas to me within the timescales agreed. As I have still not received the sofas and it is past the agreed time, I believe you are in breach of contract.

In accordance with the Consumer Rights Act 2015 I am giving you a final opportunity to deliver the goods. Allowing for the problems encountered by your preferred delivery partner, ASB Delivery Services Ltd. and the fact I would prefer the sofas, rather than a full refund, you have a further 7 days to complete the delivery of the sofas.

If you do not deliver the 2 Urbanite sofas in rustic brown leather by 10th July 2024, I will be entitled to consider our contract at an end and will expect you to refund me the full purchase price of £xxxx.

Yours faithfully,
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One of the many reasons I had to send such an email was because I contacted the delivery service Old Boot uses and they had never heard of me or my order. Apparently IT problems but didn't allay my fears I had been scammed out of thousands of pounds. The email had the desired affect and the sofas were delivered on 6th of July. But the misery didn't stop there! They forgot to send the feet! After nearly 2 weeks and several emails I still do not have the feet. I had to buy my own feet and drill bits to fit them myself. And to rub salt in the wound they are not even that comfortable. This whole episode has left me devastated.

Let me address the points raised in the Old Boot reply -
The email dated 11th stated the sofas were ready for delivery but may take up to 21 WORKING days so another 4 weeks!
The response to my 'legal' email from Old Boot was not immediate, even so, had I not sent it would I have been given a delivery date sooner rather than later?
The reason I left this review before contacting Old Boot is I felt yet another email to Old Boot would be a waste of time and would exacerbate the stress and anxiety caused in dealing with this company.

A friend recommended I visit the Boot Room in Matlock when the time came to replace my beloved Chesterfield sofa, Emma was so helpful and talked me through the various Chesterfield sofas they offer and helped me choose the perfect Industria Buckskin leather, my Judge sofa arrived last week and I am thrilled, it is the perfect replacement for my 20 year old sofa which I never thought I’d find. Thank you so much Emma and the team for all your help

I love my new Hepburn sofa and really can’t fault my experience with Old Boot. I was struggling to decide between two different fabrics and this was a big investment for me so I wanted to get it right. The Old Boot staff were great, not pushy at all and actually urged me to go home (before ordering) and see what the samples looked like in my own home. I'm so glad I did as I actually ended up going for my second choice fabric! Now my sofa is here I’m over the moon! It’s finished my front room off perfectly and looks amazing! Definitely worth the wait.

Excellent treatment in the showroom when choosing my sofa. Katherine was so helpful. You could almost say there was too much choice. Decided on an Alfie in a beautiful charcoal leather and couldn't resist a footstool in a stunning burgundy velvet. Can't wait to receive the order.

We visited the gorgeous Matlock showroom and the team could not have been more helpful, we ordered a Gaffer sofa which was delivered yesterday and it's perfect, so comfortable and just as we’d hoped for. A massive thanks to all at Old Boot, we’ll definitely be back!

Went to the showroom on a whim, so glad I did, tucked away in the Peak District town of Matlock it is in a lovely location, the showroom itself is a great place to visit and get ideas.
I ended up purchasing a 3 seater Howard which arrived today.... I am in ❤ exactly as I imagined
Overall fantastic service, thank you so much.

Update - chair received (once this review appeared, shame it took this to spur them into action!)
They've since attempted to bribe me with either a free footstool or a voucher to alter my review, I've declined)
Some email content below as proof of poor service....

18th June -
'I've been called today by ASB & they claim they haven't got my chair from you as it's not ready for collection yet.
Whats going on??!'

June 13th -
'They have had a number of the team on annual leave and also some van breakdowns so I think it has been a combination of things which has delayed delivery slightly, I can only apologise for this.'

14th May -
'I am pleased to confirm that your order is due to be released next week and we have passed your details over to our third party delivery company, ASB Deliveries.

Do not waste your time or money dealing with this company!! Complete scammers!
Placed an order for a chair on 17th January, paid in full. Notified on 14th May my order was completed & was due to be released the following week. I've chased & chased but still no chair. ASB delivery service confirmed today they haven't even collected the chair , yet I was told delivery was going to be today!
I've tried to call on numerous occasions but no one answers.
They provide lip service only via email, appalling!!