Oldhamsremovals Reviews 16

Oldhams packed and stored our household belongings for four years whilst we lived abroad. Unfortunately, when our items were delivered back to us last month by them, many were found to be mouldy, including a mattress, two sofas, clothing, lampshades and kitchen items.

We notified Oldhams by email once it became clear how many items were damaged and the cost involved. Their response was that they had “no idea” how the mould could have occurred and suggested the items must have been damp before collection. This is unreasonable, as all items were in daily use in our modern well-ventilated home prior to removal.

When we asked about compensation, we were told we were outside their seven day window, despite notifying them within seven working days and within a 7×24 hour period (items were delivered Thursday lunchtime and we had emailed them with our concerns the following Thursday morning). They have not once phoned us to discuss the matter, despite us suggesting this would help.

As long-standing customers (15 years), we are extremely disappointed with the recent level of service and lack of accountability. We also asked whether they could at least collect and dispose of the mould damaged sofa as a goodwill gesture, but this request was ignored, leaving us to arrange and pay for disposal ourselves.

The situation has caused significant inconvenience and expense to us. We were delayed moving back into our home due to having no usable bed, and we are currently sitting on deckchairs while waiting for a replacement sofa. After being loyal customers for years, we expected a more supportive approach. In our experience, their insurance and customer service offer no real support when things go wrong.

Thank you to the brilliant team at Oldhams Removals for helping us move into our dream home.
Our experience with Oldhams was fabulous- from our initial consultation with Stefan, navigating multiple delays and changes in dates with the help of Amore, to the day of our actual move, when James and Darren worked tirelessly to load and unload everything (including all my plants!). Friendly team, good service, and great value for money - we would definitely recommend them! Thank you for all your help :)

Professional from start to finish. Such a brilliant hard working team. Kept their sense of humour despite us dithering about what went where on which load!!

We opted for their fragile packing service which was such a blessing.

Serena in the office kept us fully informed.

Really, really impressed with all they did for us. Highly recommended.

Big thanks and much applause to Serena, Stef, Wal, Jim, Peter and James.

We recently moved house with Oldhams and their level of service was excellent throughout. All our belongings were treated with utmost care & respect during the packing & moving process. We've had no breakages, all the boxes were labelled and the speed at which they worked was phenomenal. Special thanks to the guys who moved us - Wal, John, Jim, Stef and Matt. Great guys who went above and beyond for us and a pleasure to have around.

April 2022Oldhams men packed up my home it went into storage & was delivered to my new home in June 2023, bearing in mind I am on my own & at the time had my arm in plaster,consequently it has taken a while for me to get sorted,I had numerous calls to Paul Thurston,telling him of things that are missing,ie,
Oil lamp,5 Silver Antique Handbags,Zeiss Binoculars,CannonCamera,Radio Alarm Clock,Teapots, 6 Saucers 1 cup & 6 small milk Churns ( matching a coffee set) & numerous Kitchen things, & Bathroom items,When speaking to him he said “ it sounds like 2 boxes are missing “ I was also left with disposing of all boxes,yes they did refund the deposit.
Needless to say I am devastated at my precious items missing, I was in my home the whole time things were being packed & the men were courteous & friendly ,SO
what has happened it leaves a bad taste, someone knows !!!! have they gone to someone else or ???

John, Tom and the Oldhams team moved us last week and they were excellent from start to finish. Professional, polite and hard working. A great team and highly recommended

Great service from start to finish. Team were excellent, took care and were very helpful. The service started with a visit from the assessor. Several visits for boxes, tapes and paper, could have as much as we wanted, nothing was too much trouble. Highly recommended

Oldhams projects itself as a quality service provider; the reality we found is completely different. The guys who actually do the work and stored part of our home contents, are prone to making mistakes such that in our experience you are likely to have some things damaged. Unless you take out additonal insurance you are not likely to be covered and just be faced with denials of any responsibility.

Outstanding service from beginning to end. From the initial contact with the office to book visit for a quote to collecting our empty boxes at the end. Everyone was professional, friendly and reassuring. We are extremely grateful to the whole team. Thank you Oldhams. It was a pleasure dealing with you all.

The ultimate moving experience from start to finish! From initial consultation to the actual move. Customer service was fantastic, always answered the phone and full of tips for packing. Crew are all experienced and work very hard. Even gave us a discount! Not the cheapest but certainly get what you pay for.

I am so surprised to read any negative reviews for Oldhams. We had a fantastic experience from beginning to end. Anything we needed help with they did with a smile on their face, they were respectful, helpful and looked after our stuff during the moves and whilst it was in their storage. I honestly could not find a fault even if I tried. Every person we have dealt with has been helpful, explained everything and were willing to help where necessary. I would most certainly use their services again and recommend them to anyone.

The team really needs full supervision. Feeling very uneasy at the moment at the first stage of packing as there is no communication between the manager who quoted and agreed requirements / move plan and the guys who arrived to pack. The team not ensuring all know what is delicate and caring for correctly. Even packed basket full of wet washing left on top of the tumble dryer. Worried, but fingers crossed and hoping all goes well with the rest of the move.

Worse Customer Service - Paul (Director)
Having searched around for professional companies to move our small house contents we contacted this company. Their rep came to our house, did no Covid checks upon arrival and was very blunt and direct in his questions. They charge per box, and you have to arrange the boxes to be returned to them. You also have to go and collect the boxes from their warehouse, not delivered to home like most companies. You then need to arrange to return the boxes from your new home (mine is 3 hours away) - the most frustrating thing about this company is when I challenged them about their over priced quotations (compared to Pickfords etc) Paul the Director was so rude in his reply he said it was a joke me asking for a breakdown.... His customer service skills are so bad I would simply avoid this company unless you dont mind being ripped off and dont mind being told you dont know your own home contents or the miles his drivers need to travel... AVOID!

It is very difficult to decide which company to use for your move. Oldhams were our local company and offered a competive price. We decided to go with them and everything was excellent from start to finish from the initial home visit to the help we received from Amore in the office to the lads who carried out our move from Wellesbourne to Lincoln.
Thanks to all at Oldhams

I used Oldhams in April 2019 and couldn't be more pleased with the service. I had four quotes and wasnt really happy with what was offered. I then decided to try Oldhams as they were just up the road. From the very start I was filled with confidence. Paul came round and told me what his company could do for me. The others had been more keen on telling what they dont do! The lady in the office was very nice and very helpful. The John and the other two guys who packed then did the delivery were fantastic. John in particular kept me updated on what was happening. All worked so hard and did a terrific job. No stress involved all was great. I wholeheartedly recommend this company.

Faced with choosing a removal company nearly 20 years since last moving (and still remembering the disastrous experience - dining room chair broken, having to finish move ourselves as they started so late and then ran out of time...) it was with caution that we made a selection but I would recommend Oldhams to anyone.

Friendly, easy to do business with, flexible when our builder moved dates late on, the whole process ran smoothly and it made for a relatively stress-free experience.